moto-tyres.co.uk Opiniões 

807
•
TrustScore: 1.5 em 5

1,5

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Classificada 1 em 5 estrelas

I was told my order would take 2 to 3 days for delivery. That moved to 6 days. The bike tyre was sent from a supplier in Germany to a DPD depot in Germany. Where it remained for 19 days. Before, for a... Ver mais

Classificada 1 em 5 estrelas

Ordered a tyre supposedly from a uk company so expecting a fairly quick delivery. Eventually got a tracking number but showed the item was in Germany. A week later still no update on the tracking inf... Ver mais

Classificada 1 em 5 estrelas

I really wish that I had read the reviews before placing my order. The company lacks transparency completely, and I am not sure how they could operate under these terms all the way from Germany. T... Ver mais

Classificada 1 em 5 estrelas

This company takes an order for your tyre, but they seem to have no "influence" or control over the "warehouse" which they claim has it in stock or actually getting it delivered. I have been waiting 6... Ver mais

Informações sobre a empresa

  1. Loja de pneus
  2. Loja de motos

Sobre moto-tyres.co.uk

Escrito pela empresa

Moto-tyres.co.uk is not only your personal online specialist for motorcycle tires of all brands, sizes, and price segments but also offers a wide range of inner tubes, rim tapes, and mousse. We also accommodate special requests such as express shipping or a current DOT – all at a great price.

Speed is key at Moto-tyres.co.uk: from the web straight to the road! Even during peak seasons in spring and autumn, we ensure fast delivery thanks to our extensive stock of tires.

Our selection covers an unparalleled range in the following categories:

Moto-tyres.co.uk is a service of Deltitrade Ltd, which operates online tire shops in more than 40 countries and has been established in the market for over 25 years.

Our online shop is TÜV-certified and offers a secure shopping experience with multiple payment options.

Even after your purchase, you can benefit from our excellent service thanks to our extensive network of mounting partners.

You can choose to have your new tires shipped directly to your mounting specialist during the ordering process.

Our customer reviews speak for themselves: high satisfaction with our service, fast delivery, and the quality of our products.


Informações de contacto

1,5

Muito mau

TrustScore: 1.5 em 5

807 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,5

Todas as opiniões

(807)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good Service

Smooth, simple transaction.
Tyre was ordered, email confirmation sent, delivery update followed a few days later.
Tyre turned up a week after that.
No issues at all.
I wasn’t expecting a next day delivery service, so more than happy with my experience.

4 de agosto de 2022
Classificada 4 em 5 estrelas

I couldn't find a better online price…

I couldn't find a better online price at the time than through moto-tyres. Delivery took over a week as the tyre was being shipped from Germany - something I wasn't aware of at the time of order - but once in the hands of DPD the last leg of the journey was trackable. If speed of delivery isn't a concern then moto-tyres is definitely worth considering.

12 de julho de 2022
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Ordered on Monday - arrived on Tuesday!

Prices are amazing - third order and would definitely by from moto-tyre again!

28 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Called out the blue looking for tyres…

Called out the blue looking for tyres to be delivered.
I couldn't get these tyres anywhere else as a set.
Last thing on a Bank Holiday & Chris was really helpful & managed to get my tyres onto the courier van & delivered to my door.
Excellent service, just really nice guy.
I'll definitely be a returning customer!
Thanks,
Liam.

6 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Took them two months to deliver both…

Took them two months to deliver both the tires I ordered. One came straight away, the other took months to arrive and they had to change the tire I ordered because they didn’t have it in stock. Even though it let me purchase it on their website and they gladly took my money. Chased them up for weeks left in limbo. With some of the worse customer service I’ve ever had. Plain dangerous too as it was winter and tires I had on my bike at the time where made in 2001. I ordered 2 metzlers and ended up the rear one being a heaundi weeks later which was actually cheaper then the one I originally ordered. Chase to chase them up to refund the difference and in the end they only gave me 5% the original price after making me wait weeks to get my tires changed in the depths of winter riding and commuting. Will never use moto-tyres ever again. Wish I could give it a big fat zero as I spent more time chasing them up then I did using the tires. Sold the bike in the new year of 2022.

4 de junho de 2022
Opinião espontânea
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Man,

Thank you for your review.

We are very sorry to hear you have reason to complain about the quality of our service. For further assistance, please send us your order RD number.

Thank you.

Your mytyres.co.uk Team

Classificada 5 em 5 estrelas

As per order

Ordered tyre and was kept informed along the way. Delivered by DPD which are without doubt the best, managed to inform driver to deliver to a specified neighbour 30 minutes before delivery.

30 de maio de 2022
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Black,

Thank you for youe review.
We are glad to hear that you are satisfied with our products and the service provided by our company.
Looking forward to doing business with you again in the future.

Your Mytyres.co.uk Team.

Classificada 1 em 5 estrelas

Be prepared to wait for your tyres.

Contrary to what the name suggests, this is not a UK based company. Several attempts to pay using PayPal failed leaving only a long, protracted process to pay by card. Only then do you find out the delivery date is 2 weeks away, but don't expect to receive them on that day. Apparently mine have not yet been released by customs (the first I knew they were coming from abroad!) with no suggestion of when I can expect them to arrive.
Their prices are cheap but be wary.

13 de maio de 2022
Opinião espontânea
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Hinchliffe,

Thank you for your review.

We would like to inform you that if you check the "Delivery and payment options" on our webpage, there is written that the normal delivery time for an existing order is 5 to 8 working days.
As we checked your orders estimated delivery date was planned for 16.05.2022 (an email regarding an estimated delivery date was sent to you on 6.05.2022) but according to the DPD tracking tyres were delivered on 15.05.2022.

Your mytyres.co.uk team.

Classificada 5 em 5 estrelas

Outstanding customer service & product range

Easy to use website, excellent range of product. But most importantly, absolutely outstanding customer service. I don't remember last time I was so impressed by company efficiency & services. Thank you from the bottom of my heart for sorting out my own error in the most impressive, fast & efficient way. I could not be more satisfied.
10:10 recommendation to anyone who wants to be treated like a valued customer.

6 de abril de 2022
Classificada 3 em 5 estrelas

The reason I only give 3 stars

The reason I only give 3 stars, is it takes around 3 weeks from order to delivery.
I have used moto-tyres.co.uk twice now, they are one of the most competitive companies I have found. But the tyres come from Germany, which I wasn`t aware of (the first time) until my order was placed, tyres get held up at customs (Brexit?), so not moto-tyres fault.
So as long as you are not in a hurry, I can recommend moto-tyres.co.uk.

22 de março de 2022
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Graham,

Thank you for your review.
We are truly sorry for the inconveniences you experienced regarding the delay because of Brexit.
We hope the tyres meet your expectations and look further to your next order.

Your Mytyres.co.uk

Classificada 1 em 5 estrelas

21 days so far,being told a pack of…

21 days so far..
Not a service I would use again if I was in a hurry..

17 de março de 2022
Opinião espontânea
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr West,
Thank you for your review.

We would like to inform you that we are truly sorry for the inconvenience caused because of Brexit.
We are trying our best to deliver tyres within the scheduled timeframe.

Your Mytyres.co.uk Team.

Classificada 1 em 5 estrelas

Useless

Not UK stock, expect 3 week minimum wait if you get tyre at all.
No communication , terrible.

16 de março de 2022
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Customer,


Thank you for your review.

We would like to inform you that indeed there are delays caused by customs, up to 2 weeks in some extreme cases, the delivery company has assured us they are sending the goods out from their customs checks as soon as they're able to.


We apologize for the inconveniences caused.

Your mytyres.co.uk team

Classificada 1 em 5 estrelas

ordered tyre,paid for it,not arrived,no…

ordered tyre,paid for it,not arrived,no communication,will not use again.
I will now pursue to get refund.

15 de março de 2022
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Green,
Thank you for your review.

We would like to inform you that indeed there are delays caused by customs, up to 2 weeks in some extreme cases, the delivery company has assured us they are sending the goods out from their customs checks as soon as they're able to. Should you wish to cancel your order, please call us on 0808 1891233, contact us on chat or by e-mail (mytyres@delti.com).

We are truly sorry for the delay.

Your mytyres.co.uk team

Classificada 1 em 5 estrelas

Tyre, where are you?

Currently still waitng on a tyre ordered 15 days ago which tracking shows hasn't even been picked up by courier yet (estimated delivery should have been a week ago). Emailed office to query this three days ago and had no reply, not impressed.

15 de março de 2022
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Martin,

Thank you for your review.
We would like to inform you that indeed there are delays caused by customs, up to 2 weeks in some extreme cases, the delivery company has assured us they are sending the goods out from their customs checks as soon as they're able to.

The parcel will be traceable only after release from customs clearance.

Thank you for your understanding.

Your mytyres.co.uk Team

Classificada 1 em 5 estrelas

I am still not received my tires for my…

I am still not received my tires for my bike and I am not happy about it 7 days late enz a wooden recommended on the future serwis

15 de março de 2022
logótipo da moto-tyres.co.uk

Resposta da moto-tyres.co.uk

Dear Mr Dlugolecki,

Thank you for your review.

We would like to inform you that indeed there are delays caused by customs, up to 2 weeks in some extreme cases, the delivery company has assured us they are sending the goods out from their customs checks as soon as they're able to.

We apologize for the inconveniences caused.

Your mytyres.co.uk team

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