MoveGB Opiniões 844

TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I thought I was booking a local Zumba class for a pound. 2 weeks later had 23.00 pound taken and o lying realised because I saw it on my banking up. I had no emails in my account from them. I managed... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Efficient and prompt customer service team. An amazing variety of online/ live stream sessions, which are easy to search for - either by day, time or type. Marking your 'favourites' makes it easy to... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Signed up for a £1 7 day "trial" but later found out this doesn't include gym sessions and had to "upgrade" to a £24 a month plan which only includes 1 "free" (this ain't free) gym session per week, w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The best thing about MoveGB is the variety of exercise options on offer plus the flexibility of the scheme. Being able to freeze my membership is a real bonus for me, as I only use it Oct-March. They'... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Centro de fitness

Sobre MoveGB

Escrito pela empresa

Why choose Move?

Convenience
Get an active lifestyle that fits around your schedule - embrace fitness freedom and workout whenever you like from the comfort of your own home. All under one membership.

Flexibility
Keep full control of your membership - cancel online anytime or freeze your membership.

Variety
We have the UK’s largest selection of live-streamed and at-home workouts. Support your local instructors or try something new from any instructor on the MoveGB network. From yoga and meditation to dance and HiiT or even twerking! There’s 100s of online classes to try!

Ease
Instant access and seamless booking. Choose a class that works for you, then simply book with a tap of a button. You’ll receive an email containing the live stream link before class begins. Try for £1 Learn More

Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

844 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

What A fabulous Team MoveGB are. Love it.

I have really enjoyed being part of the MoveGB team. There is a variety of activities available to try and the staff are ALWAYS helpful, friendly and courteous. I would recommend MoveGB to anyone.

15 de outubro de 2020
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Resposta da MoveGB

Thank you so much for your review, you're awesome 🤩

Classificada 5 em 5 estrelas

High five MoveGB 🙌

MoveGB are helpful, friendly and I love everything they stand for. High fives all round! 🙌

14 de outubro de 2020
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Resposta da MoveGB

Thanks for your review Nicola! We're so glad you love our service - you know where we are if you need anything 🙌

Classificada 5 em 5 estrelas

I am pleased to be a member of MoveGB

There are so many different activities and venues to try out. The number increases weekly. I really like the dance classes. The subscription compares well to membership of gyms etc especially the variety of choice.
I contacted Customer Services recently as I had a query with my membership in these Covid times. They were able to resolve this to my satisfaction. Thank you.

13 de outubro de 2020
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Resposta da MoveGB

Hi there Christine, thank you so much for your review and kind comments about our service 🤗 You're awesome!

Classificada 5 em 5 estrelas

Sorted out my tech issue easy…

Sorted out my tech issue easy efficiently, and politely, and got back to meet save me waiting.....

12 de outubro de 2020
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Resposta da MoveGB

Hi Jo, thank you so much for your lovely review - glad our team were able to help 😊

Classificada 5 em 5 estrelas

Missed Booking

I had a missed booking for my gym session on 1st October (a fault with the gym venue I believe) but the MoveGB team were able to fix it easily. To me this was really important as I'm trying to do the October challenge.

10 de outubro de 2020
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Resposta da MoveGB

Hi Simon, thank you so much for your review! We're so pleased we could help you out here 😊 Keep up the great active habits!

Classificada 5 em 5 estrelas

Excellent company to deal with

Excellent company to deal with. Always friendly and really helpful if you need to call for anything. Huge range of classes and the plans are such good value.

9 de outubro de 2020
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Resposta da MoveGB

Thanks so much Andrea! It's awesome to hear you love our service. We love helping out, so if every there's anything you need just give us a shout 🙌

Classificada 5 em 5 estrelas

Super fast response time

MoveGB Partner team (for instructors) always super fast to respond to queries, everything I have ever asked for has been done. Great customer service

6 de outubro de 2020
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Resposta da MoveGB

Thanks for your review Adele! We're always happy to help so just let us know whenever there's anything you need 🙌

Classificada 5 em 5 estrelas

They are great!

They are great! Really quick to respond, and really understanding. Thank you very much!

2 de outubro de 2020
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Resposta da MoveGB

Thanks for your review Cindy! We're so glad you love our service - just let us know when you need us 🙌

Classificada 5 em 5 estrelas

Great friendly customer service

Great friendly customer service. My issue was dealt with very quickly.

30 de setembro de 2020
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Resposta da MoveGB

Hey Olivia, thanks so much for your review. We're so pleased we were able to help you out so quickly - you know where we are if you needs us 💪

Classificada 5 em 5 estrelas

MoveGB gives an outstanding service.

I’ve been using MoveGB for years. It has been a fenomenal tool for me to get into a healthy exercise routine. I had the opportunity to try many different classes, meeting lots of people and finding what is right for me. I had benefits for my loyalty (which is a nice add-up) and whenever I have had an issue, the customer service has been exceptional. I don’t get tired of recommending it to my friends.

25 de setembro de 2020
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Resposta da MoveGB

Hi Carmen, thanks for your review! It's so great to hear how much you love your Move membership - it sounds like you've got it nailed! We're always on hand to help, so just get in touch whenever there's anything you need :-)

Classificada 5 em 5 estrelas

Great customer service!

Had a couple of issues booking in with a local gym but MoveGB were great about it all and contacted me to sort everything out. Really made me feel valued as a member. 5* customer service!!

24 de setembro de 2020
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Resposta da MoveGB

Hey Chloe - thank you so much for your review! We love our members and are always on hand to help, just let us know if there's ever anything you need 🤗

Classificada 5 em 5 estrelas

Very helpful

23 de setembro de 2020
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Resposta da MoveGB

Thank you for your review! We're happy we could help, so just let us know if there's anything else you need 😁

Classificada 5 em 5 estrelas

MoveGB love

I've worked with MoveGB for years now and I can't recommend them enough. As a fitness provider they've helped me reach a wider audience and are always sending new people to my classes. They are always very friendly, approachable helpful and just a great bunch to work with!

23 de setembro de 2020
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Resposta da MoveGB

Thanks so much Becks! It's awesome having you as a part of the community - keep up the great work and give us a shout if there's anything you need from us 🙌

Classificada 5 em 5 estrelas

Not used membership due to covid

Not used membership due to covid. Unfortunately my classes have stopped they offered me to freeze my membership for another 3 months with option of longer if needed.

18 de setembro de 2020
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Resposta da MoveGB

Thanks for your review Penny. We're always happy to help - just let us know if you need anything else 🙌

Classificada 5 em 5 estrelas

I love MoveGB

I love MoveGB. It is really good value, it allows me to access a wide range of classes and the live-streamed classes are a real boon during the pandemic restrictions. I will continue to use them in the future, especially when away from home. Queries are always dealt with courteously and efficiently on the phone by friendly staff.

17 de setembro de 2020
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Resposta da MoveGB

Hey Nuala, thank you so much! It's awesome to hear you've been making the most of live streaming - keep up the good work and just get in touch if there's anything you need from us 😁

Classificada 5 em 5 estrelas

Customer Support

I rang the customer helpline & the service I received was excellent.
Sean from the customer team was very professional & courteous.

15 de setembro de 2020
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Resposta da MoveGB

Hi there Clive, thank you so much for your review and kind comments about our service 🤗 You're awesome!

Classificada 5 em 5 estrelas

Great Customer Service

I had a payment query and the customer support team replied quite quickly despite the Covid situation. They were extremely polite and helped me resolve my issue efficiently.

14 de setembro de 2020
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Resposta da MoveGB

Hi Jane, thank you so much for your lovely review - glad our team were able to help 😊

Classificada 5 em 5 estrelas

From an instructor's point of view

From an instructor's point of view, working with MOVE GB is a dream. I have previously worked with other service providers and have NOT had the same care, attention to detail or level of response. All of the agents are knowledgeable, personable and extremely helpful.
I can not recommend Move GB highly enough.

Christine x

12 de setembro de 2020
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Resposta da MoveGB

Thank you so much for such a lovely review Christine! We're always on hand to help so just let us know if there's anything you need 🤩

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