Mr. Shrinkwrap Opiniões 

Our journey began with a simple phone call to inquire about a heat gun. We were thrilled to learn that if we placed the order that day, the item would be shipped via priority mail and would arrive within five days. They were told we needed this ASAP and that we had jobs waiting for it. Eager to receive the heat gun, we promptly placed the order and began tracking the package. However, as days passed, it became evident that the package had not left the warehouse.

Determined to resolve the issue, we reached out through both email and phone, only to encounter a frustrating series of obstacles and evasive responses. Eventually, an email confirmed our suspicions: the heat gun had never left the warehouse. Faced with the urgent need to shrink the plastic wrap on our three boats, and with our current heat gun malfunctioning, we requested expedited shipping for the new heat gun.

Our hopes were dashed when we were informed that the package had been picked up by USPS and would arrive a day later than initially promised. We sought assistance from a supervisor, only to be assured that one would contact us later that day. Unfortunately, that call never came.

To our dismay, the heat gun did not arrive as scheduled. Tracking information revealed that it remained in Pennsylvania. Despite placing the order on March 26th and expecting delivery by March 31st, then April 1st, the package was nowhere to be found. We called again and were met with yet another round of evasive responses. The representative we spoke to claimed ignorance of the situation due to her absence the previous week. She promised to investigate and call us back, but we are still waiting for that call.

I followed up with Mr.Shrinkwrap after the heat gun was not delivered by 4/2. I spoke with Lisa. I let her know we would be out a lot of money if the shrink gun did not arrive before the 3 vessels had to be loaded onto the heavy lift ship and explained how we could’ve had another gun shipped overnight to us but they never gave us the chance to ask for that. I again asked if this could be done, and she said she would speak with her manager and get back to me. Never heard from her or the manager. They just dropped all communication.

The gun finally arrived late on 4/4, not 3/31 as originally expected. This would not be the case if they had simply shipped it the same day it was ordered as I was told originally. If I had not followed up, who knows when it would’ve left the warehouse.

This experience has left us deeply disappointed. The customer service was good during the ordering process, but once the order was placed and payment received, the service deteriorated rapidly. It is disheartening, especially since we were initially pleased to find a company willing to ship to us in the Virgin Islands within a reasonable amount of time. The price of the heat gun was relatively close to others we had looked at, but Mr. Shrinkwrap “offered” the earliest delivery.

I would not recommend Mr. Shrinkwrap if you have a deadline to meet or if there is an issue with your order or product. The customer service is subpar. Lack of communication, not returning phone calls or emails and they don’t seem to have much organization within their company.

My final note is that we are still waiting for a phone call from a Supervisor. No one ever called us back after Lisa said she would discuss the situation with her Manager. Follow up is very important. When you stop communication it falls on you for poor customer service.

Our MZ gun was not working right and they sent a loaner to finish removing graphics from tractor trailers. They fixed our and sent it back all with in a week. Thank you very much.

Always great service, good price and expedite delivery.

It was on time and delivered to the front door

I was never contacted to schedule the work.

When I placed my order, I had assumed the parts were in stock and was given a 3-to-5-day delivery date. A week after the delivery date, I checked on the order only to find out there was a 3-to-4 week lead time. Big difference!

The company was very responsive. The trainer spent an appropriate amount of time explaining how the use the product.

Thank you and look forward to doing more business!!

We rented a shrink wrap heat gun, it arrived on time and worked great. The whole experience was easy.

fast shipping

At the 2025 Pool & Spa convention in Atlantic City, I came across your booth. Very friendly, knowledgeable ladies answered all of my questions and went the extra mile to get me what I wanted before leaving the show. I haven't used the items yet but will be sure to reach out for restocking!

Great products and fair pricing. Will buy from Mr. Shrinkwrap again, when needed.

Fast delivery and great product for covering my boat.
Thank you

Shrinkwrap I picked up was defective from the factory, had evenly spaced holes in through the seam/fold on outside. Imprint carried through to the other seems causing thin spots. I have reached out twice wanting them to view pictures and zero response.

I live close enough to stop by the warehouse to pick up my materials The people there couldn’t be friendlier or more helpful. It’s a great experience. We recommend this company to any.

Well stocked
Quick shipping

I placed an order online on 12/20/2024, I even called to verify availability which I was told parts are in stock. I checked on my order on 1/3/2025 and I am told the order has to be canceled due to supplier price increase. One of the worst online purchasing experiences I have ever had! DO NOT PURCHASE FROM THIS COMPANY!

The unique problem was: I ordered desiccants.
They were not well packed, in this way, it absorbed moisture during the transit delivery losing quality and performance. They must have been well packed in plastic to avoid absorb humidity.