Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... Ver mais
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Leia as opiniões dos outros
Quick install by three very efficient workers , Stefan , Elliot and Macca. Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks... Ver mais
A empresa respondeu
Couldn’t fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
A empresa respondeu
We had Zoe come and fit our internet box today, she was lovely very friendly , got the job done fast, left no mess , couldn’t fault it , Thankyou
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Informações de contacto
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, Reino Unido
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
He was at my address 10 minutes early…
He was at my address 10 minutes early he finished in very short time 5⭐️ work..
Thank you very much
22 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Good Afternoon,
Thank you for leaving a lovely 5* review.
We appreciate the feedback and will be sure to pass it on to the team.
We hope you enjoy your new connection!
Kind Regards,
Team MS3 💜
5 Star service
Great rapport, understanding of what I required and where I wanted to put the box. She understood the mechanics of where my current box was and what was required to get the wires etc outside.
Really personable and nothing too much trouble
18 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Good Afternoon,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to the engineer, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 💜
totally disappointed in recent…
totally disappointed in recent communication with you and zen.
email confirmation was not enough notice for an appointment a follow up phone call I approve the installation date would bee more suited
I'm not left with £100 call out charge.
to them have another appointment on 17th June 8am knock at the door absolutely unaware of with NO email confirmation this time .
how is that fair ?
they guy apologized and did wait for me to get the children to school he was excellent I can't fault installation guy.
17 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email.
Kind regards,
Team MS3
💜
Brilliant customer service and fast response
Brilliant customer service, got me sorted very fast within a few days! I highly recommend, Neil phoned me and got me installed within 2 days. Thank you again
17 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Jack,
Thank you for taking the time to leave us a lovely 5* review! We really appreciate it. I'm happy to hear you found the customer service to be brilliant, and that Neil was helpful during the order process. Even better you were set up within two days, that's what we like to see!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Professionalism in every detail
Professionalism in every detail. Assistance in adapting the installation site (I'm sick and have trouble breathing) was provided by the engineers, who performed everything perfectly with a smile and kindness. Finally, I was instructed in the operation of the router. THANK YOU VERY MUCH.
15 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Marian,
Thank you for taking the time to leave us a lovely review, we really appreciate it! I'm so happy to hear you felt listened to, and that the engineers were flexible in accommodating your specific needs. Of course, we're glad to know they did all of this with a smile, that's what we like to see!
We really do hope you enjoy your new service, welcome to MS3.
Kind regards,
Team MS3 💜
thank u sam for getting me the best…
thank u sam for getting me the best wifi i am really happy with it
8 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Rachael,
Thank you for taking your time and leaving a 5* review.
We are glad that you are really happy with the internet.
This will be passed over to Sam!
Kind Regards,
Team MS3 💜
Fault repair
Zoe was brilliant. Fault was investigated, explained, fixed and retested very quickly. Zoe was friendly, chatty, and respectful.
15 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi,
Thank you for the amazing 5* review.
Zoe is definitely brilliant! Your feedback will be passed over to her.
Kind Regards,
MS3 Team 💜
quick and efficient
The engineer was friendly and considerate of our property. He set everything up easily and then tidied up after himself. I only give him 4 stars because we had to have a fault rectified, but even then he was very quick and knew exactly what was wrong. Overall good experience.
10 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Dawn,
Thank you for taking your time and leaving us a review.
We are happy that the engineer was friendly towards yourself and that the fault raised was rectified quickly and efficiently.
Kind Regards,
Team MS3 💜
Great service
Kev provided a seamless move from our old provider across to Zen . Everything was dealt with by the company and the installation team arrived promptly. Thanks for all of your help with the crossover Kev and looking after us so well . You made the move super easy and have saved us money in the process . Highly recommended
10 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to Kev, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 💜
Lovely lad
Lovely lad, very friendly and done in very quickly, no bother at all.
10 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi there Vicki,
Thank you so much for taking the time to leave us a 5* review! We're so glad to hear you found the engineer friendly and efficient, that's what we love to see. We're really happy you're satisfied with the works done.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
From the moment I signed the contract
From the moment I signed the contract, it felt like the start of a beautiful romance. Messages came flooding in — actual humans from a real UK contact centre (I know, I was shocked too). A week before installation, the cabling appeared outside like a little love note saying, “We’re getting closer…”
Installation day arrived with a text giving me a one‑hour heads‑up — the modern equivalent of “I’m on my way, put the kettle on.” The installer was an absolute star: friendly, tidy, explained everything, and even let me choose where the magic box would live. No mess, no fuss, just pure connection bliss.
By the time he left, everything was up, running, and honestly… it felt like the start of a marriage made in heaven. Just don’t tell my partner.
Outstanding service — thank you for sweeping me off my feet.
10 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Paul,
Thank you for the amazing 5* review, this is greatly appreciated.
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Thankyou for connecting me to WiFi
Thankyou for connecting me to WiFi, a great job has been done with professional excellence 👏
9 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Antony,
Thank you so much for your 5* review!
We’re delighted to hear you’re happy with the installation and the service provided.
Kind regards,
Team MS3 💜
The connection was seamless and the…
The connection was seamless and the internet is fast
9 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Sikiru,
Thankyou for the amazing 5* review.
This is greatly appreciated, we hope you enjoy your new service with us!
Kind regards,
Team MS3 💜
Very professional and friendly service
Very professional and friendly service. Thank you ☺️
8 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi there Vicki,
We really appreciate the 5* review, thank you. We're happy to hear you found our service professional and service, that's what we want all of out customers to experience.
Thank you, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Joe was amazing
Joe was amazing. Told her the issue and sorted it within minutes:) I was so happy to see her without net you cant do a lot haha
5 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Roshene,
Thank you for leaving a brilliant 5* review! We're so happy to know your issue was resolved swiftly, and that you were back online quickly - we understand how important internet is these days!
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Great service quick and clean with the…
Great service quick and clean with the install
5 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi there,
Thank you for taking the time to leave us a great review! We're so glad to hear you were happy with the install, and that everything was left neat and tidy. We love to hear it.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
There did a fast and great job dont in…
There did a fast and great job done in 5 mins
4 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Adam,
Thank you for the lovely review! We're glad to see you were happy with the service, and that is was quick job.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Shane C took on board our concerns
Shane C took on board our concerns, worked carefully & cleanly.
4 de junho de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi there,
Thank you for the 5* review! We're really happy to know that Shane was able to get your service up and running whilst remaining careful and neat and tidy in your property, that's what we want to see on every visit. We'll be sure to pass along your kind words to Shane.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Spoke to Neil Bainbridge at MS3 Friday…
Spoke to Neil Bainbridge at MS3 Friday and he recommended Zen Internet. I explained to him how much i had to rely on the Internet due to health issue and my now previous network provider i found 95% of the time I couldn't get the Internet. He said i would be connected by next week. The service i got from Neil was outstanding and i would definitely recommend Neil and MS3 to friends and family. He explained everything to me and then told me i should receive a call from Zen shortly. Sure enough within 30 mins they rang and was explained everything and my Internet was installed the following Wednesday. I'm extremely happy. Thank you Neil for making my experience easy.
29 de maio de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi!
Thank you for sharing this experience.
What a great 5* review to read, we will certainly pass these comments to Neil.
Enjoy your new connection!
Kind regards,
Team MS3 💜
Sam was great at explaining everythin…
Sam was great at explaining everything and reassuring me about my switch over. Everything ran quickly and smoothly and all staff at each stage were efficient and courteous. I have been very pleased with both the pricing and service so far
2 de maio de 2026
Opinião espontânea
Resposta da MS3 Networks
Hi Anna Lee,
Thank you for the fantastic review! We're glad to hear you were more than pleased with the service from Sam, and that he was able to provide a simple switchover for you. We're also happy to know you found our staff efficient and courteous, that's exactly what we want all of our customers to experience! We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
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