MSH Opiniões 

تجربتي مع هذهِ الشركة كانت ممتازة لديهم كادر وممثلين أكثر من رائعين صدقاً أقولها ومن كل قلبي ووجداني إنها شركة إنسانية بالدرجة الأساس ولديهم حرص عالِ على متابعة الشخص ومتفهمين جداً لجميع الحالات الطبيعية والعاجلة... أُقدم محبتي واحترامي شركة أكثر من رائعة وبامتياز

Very good Company
.Thanks for all your services.

Absolute shambles of a medical insurance company, they are only open Monday to Friday and the Bot wont give out any direct contact information.

I warn EVERYONE not to use this company

Insurance is meant to provide financial protection and reimbursement for losses resulting from accidents, injury, or property damage.

Based on my experience, this company should reconsider its definition of that promise. I purchased insurance for my mother, and while she was undergoing open-heart surgery, your company provided no consideration of why people seek insurance in the first place — especially during medical emergencies.

The terms and claims process need serious improvement and clearer communication. During a crisis, when most of my focus should have been caring for my mother, I instead found myself overwhelmed with endless requirements and repeated requests for additional documentation. Many of these documents had to come from her doctor in the Philippines, which made an already stressful situation even more difficult. If your company needed that, then require it in the first place.

There was no smooth or supportive process — only added stress at the worst possible time.

For the sake of your loved ones and your own peace of mind, I strongly suggest looking into other insurance providers.

Delais dans les reponses et le payments
Aucune connaissance des contrats
Paye une operation in UK pas plus de 180 pounds

Amateurs

Terrible company. I should have listened to all the reviews, but I took a chance because of the price. They canceled my insurance for my infant daughter and me while we were away on vacation. There was no notification by email, and I only noticed because I happened to log in by chance and couldn’t anymore. No information was given by customer service. AVOID AT ALL COSTS.

Je rejoins bcp d’avis;
malheureusement le service clients est inexistant, ils ne se donnent même pas la peine de répondre à vos e-mails ! Quand aux remboursements… ils interviennent 10 jours après (et encore souvent je dois relancer) et ils ne remboursent pas des soins prévus dans le contrat souscrit. bref, à fuir, si c’était à refaire j’aurai souscrit ailleurs.

C'est très rassurant de constater que la compassion, l'entraide et l'humanité ont encore un sens. Je n'ai jamais connu autant de professionnalisme et de gentillesse de la part du monde de l'assurance. MSH est une entreprise extraordinaire. Cela mérite d'être signalé.
Le Dr Ahmed Zouari a pris le temps de m'expliquer la démarche à suivre pour mon suivi médical.
Avec patience. Il m'a également envoyé une liste impressionnante de médecins exerçant à proximité de mon domicile. Je vous remercie !

It is easy to use platform and register.

En fait je suis chez MSH-UNEO Monde depuis 2019. L'assurance est chère pour des remboursements dentaires et yeux ridiculement bas. D'autres assurances-mutuelles dans le même style sont bien plus performantes, pour l'avoir vécu. C'est donc une assurance que je recommande pas. Par ailleurs, pour la France et au même prix, il y a bien mieux également. Je résilie en 2026. Je les ai informés mais ils s'en moquent: aucune réaction ou proposition commerciale... Ils doivent aimer perdre des clients à 450 Euros par mois.

Extremely disappointing experience with MSH International. I purchased travel insurance, and when I needed to make a claim for emergency treatment after an accident, they denied it for an invalid reason. Despite multiple attempts to resolve the issue, including contacting them directly, I received no satisfactory response. To make matters worse, MSH is not listed on regulatory platforms like OLHI, raising serious concerns about their legitimacy and accountability. I do not recommend relying on MSH International for your insurance needs.

I am writing to express my deep concern and disappointment regarding the handling of our recent insurance claim. My wife, who arrived in Canada on a student visa, underwent a necessary surgery. first informed that claim passed.
However, we were recently informed that our claim was denied due to a supposed time lapse of twelve months, despite having submitted everything on time. This has caused significant stress and financial strain on our family.

Very good experience about MSH insurance company

La pire assurance de l'histoire. Aucune réponse quant il s'agit de rembourser. Gestion des factures chaotique. Impossible de résilier. A FUIR.

Hi,
I am happy to be insured with MSH International. I just have one comment, if you would kindly consider it:

I respectfully request the MSH team to simplify the payment process for sick leave of three days or less. For example, if I take one or two days of sick leave, MSH requests medical supporting documentation. However, in some cases, I may not visit a doctor or hospital and may only need rest. In such situations, how can I provide medical documentation?

Thank you.

Je souhaite partager mon expérience au nom de ma mère, âgée de 82 ans, prise en charge en Thaïlande après une hospitalisation.

MSH a émis plusieurs lettres de garantie (mai à août) mais aucun paiement n’a été effectué dans les délais.
Les remboursements prennent plusieurs mois, et il est impossible d’obtenir des réponses claires.

Le service tiers payant est totalement injoignable : les appels et e-mails restent sans réponse, malgré des relances quotidiennes.
On nous promet des rappels qui n’arrivent jamais, et certaines informations transmises sont contradictoires ou fausses.

Ce manque de professionnalisme a des conséquences graves pour les personnes âgées dépendantes et leurs familles, qui doivent avancer des sommes importantes pendant des mois.

J’espère que MSH prendra ses responsabilités et améliorera la réactivité et la transparence de son service client, en particulier pour les dossiers médicaux urgents.

Un conseil : ALLEZ CHEZ UNE AUTRE ASSURANCE

C'est vraiment des gros escrocs, on a le meilleur plan de cette assurance (DIAMOND), pour chaque remboursement, ils te font attendre et chercher les petits détails pour ne rien remboursé... Ils veulent juste prendre l'argent mais jamais remboursé..... leur service client est d'une attrocité, jamais vu... toutes les personnes sont incompétentes et donne des réponses différentes...

One of the worst worst service ever
They took a month and are still ghosting me.

I work in a UN agency that uses this disgraceful company — the WORST of the WORST. Claims left unprocessed for months, despite reminders and the fact that the regulations of our medical benefits funds set a 30-day processing period. This means they violate our organization’s policy as the third-party administrator, which is extremely not professional. Even more disgusting is once processed, one of my claims got rejected for illogical reasons (requesting proof of payments that I already submitted, and when confronted they escalated by requesting for my bank statements. BANK STATEMENTS! How ridiculous! Not even in our organization’s medical benefit funds regulations ask for private financial documents like bank statements!). And when everything was resubmitted they gave another silence. By the time of writing, I still have several pending claim for months. Each time they replied, you encountered a new person that feels like they are using AI instructed to say: thank you - apologies for delayed response - we will transmit your concerns to the designated department. I call all government organisations and international organisations to open their eyes and wake up: it’s time to kick this disgraceful company! When your salary is deducted for 400 euros per month for this kind of incompetent service, it’s felt like you’re totally robbed off!