MuscleSquad Opiniões 6179

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant! Great customer service emailed me back ontime and asnwered all my questions. I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought a phase 3 squat rack / cable machine , the customer journey from 1st contact to installation has been fantastic. I asked lots of questions with Matt and he answered all quickly and profess... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Held my order for me until my gym was ready, all items turned up when promised, packaged perfect and delivery driver really helpful. Over the moon with the P2 folding rack and weights package, re... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Equipment is excellent and well made very happy with the product Would have been a 5 but Improvement in relaying information about shipping delays are recommended if i had emails telling me about de... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de equipamento fitness
  2. Serviço de fitness e nutrição
  3. Grossista de equipamento fitness
  4. Loja de artigos desportivos

Sobre MuscleSquad

Escrito pela empresa

MuscleSquad Logo

Home & Commercial Gym Equipment

MuscleSquad was established in 2017 with the goal of developing market-leading equipment at fiercely competitive prices. From our beginnings in the home gym community, we've gone on to become one of the UK's most trusted fitness equipment suppliers, with professional sports teams, athletes and home gym guru's across the country choosing MuscleSquad.

What we're known for

Dumbbells Kettlebells Squat Racks Package Deals Gym Flooring Benches

Why choose MuscleSquad?

Quality
We take quality very seriously and vigorously test our prototypes before approving a new product. if it doesn't meet our standards, we don't sell it.

Service
Our expert support team regularly earns praise here on Trustpilot and are well-versed in matching customers with the perfect piece of equipment. Whether it's before you buy or after, we'll be with you every step of the way.

Reliable
We've built gyms for personal training studios, professional football teams, corporate offices and more. When we work with a partner to complete a project, it always has our full attention.

Value
We want to make sure that high-quality, reliable kit is available to everyone, which is why we regularly review our pricing so that we can offer the most competitive deals possible.

Community
When you buy from us, you become part of our Squad and benefit from regular training emails, workout guides and other content from our team of fitness experts. After all, buying the right kit is only half the battle; the rest is all consistency!

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 5 em 5 estrelas

Brilliant

Brilliant! Great customer service emailed me back ontime and asnwered all my questions.
I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself he said it was just like a giant lego set! Although he did need help with anything that needed holding overhead. I am really really plseaed with the kit, really solid peice of kit so many different exercises. Really cant thank you enough!!!

16 de fevereiro de 2026
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Resposta da MuscleSquad

Hi,

Thank you for for leaving us the review!

Glad to hear that your son found it simple enough to build and that you are enjoying your new Multi Functional Trainer.

Enjoy the workouts 💪

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Love the weights

Love the weights, fast friendly delivery

26 de fevereiro de 2026
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Resposta da MuscleSquad

Hi,

Thank you for taking the time to leave us a review.

We are pleased to know that you had a speedy delivery of order and you are enjoying your new equipment 😀

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

5* Service!!

I rarely bother to write reviews but seeing as I have just been working with MuscleSquad for my new gym and I have been so impressed, I really wanted to call them out for helping me so much!

I have been in the process of building a gym attachment to my business and I reached out to MuscleSquad for some advice, as there are so many different options and I really srtuggled with some other companies to get answers I needed. After speaking to a few members of the team and even visiting their showroom to try out the equipment myself, they helped design and a plan a set up that has been perfect for me. They even arranged an install team to put it all together for me.

I'm really happy with the equipment which looks and feels so premium and they even managed to move my install around after I had some issues with plumbing, which meant I could get things sorted ready for them to come.

I have gone for a customised Phase 4 set up, which suits my customer's needs perfectly and I never expected that I would be able to have something made just for me!

I already have another order for more equipment placed with MuscleSquad and I will be using them for all my future needs! Thanks MuscleSquad and thanks for putting up with my many tos and fros!

26 de fevereiro de 2026
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Resposta da MuscleSquad

Thanks for the great review, Alan.

We're really pleased to hear you're happy with your customised Phase 4 setup. It was a pleasure helping design a system that fits your space and your customers’ needs perfectly.

Enjoy the new setup and welcome to the MuscleSquad team! 💪

Classificada 1 em 5 estrelas

Regret purchasing

I've had my Phase 3 squat rack and cable system for about a year, and it's not something I'd buy again, for multiple reasons:

1. It's poorly made. The cable caddy scuffs the uprights (which are all rusty inside), and no matter how much I tighten it, it always rocks in a way that feels incredibly cheap.

2. They call it "modular", yet you cannot purchase extras of any kind. You can't buy extra uprights or crossmembers to create a rig of any sort, so how exactly is it "modular"? It's not.

3. The welding is terrible. The screw holes on the crossmembers are so tight to the base plate that the bolts don't even fit on because the welds are too high, meaning you have to force the bolts on at an angle and just grind the wrench into the bolt.

4. The steel is 2.5mm, and on 75mm posts, this shows. All of my posts have indentations at the bolts where the metal has warped inwards, despite tightening with a torque wrench. 75mm should be 3mm minimum. It's a cost cutting measure by them, and the customer is the one who pays down the line.

5. And this is the thing that gets them one star. I just this second learned that my entire rack system that I spent £3000 on is now completely obsolete, and I'll never be able to get replacement parts for it, or upgrade it, because MuscleSquad have apparently discontinued the entire Phase 3 product line and are replacing it with something new that isn't compatible with any of the 12 month old equipment I spent thousands of pounds on.

6. This is a small one, but it just highlights the poor workmanship of their product line.. MY dip attachment is misaligned by about 10 degrees. It doesn't affect the use of it at all, but it feels so cheap when you're using it, because you're ofset from the squat rack and it just feels completely wonky. It's that same feeling you get if you lay on a bench press, but the bench isn't aligned with the rack perfectly. It's jarring and feels wrong. The dip bar is noticeably wonky when attached, it's impossible not to see it.

I will never purchase a single thing from this company again on this basis.

They also do that really irritating thing of upping the prices and then putting on a "sale" and discounting things down to the original price.

MuscleSquad products initially look good, (partly because their fake product renders show everything with black bolts, but you just get normal mental in the packaging), but when you've owned them and compared them to other products by similar companies, you'll come away feeling like you made a bit of a mistake purchasing. Especially now the product doesn't even exist in their inventory anymore

The money you save over competitors isn't money saved. You end up losing out because you'll have an inferior product.

I'll upgrade my gym in a few years, and I won't consider MuscleSquad for even a second.

I will not be providing any details on my purchase if requested, I wish for my privacy to be protected.

13 de março de 2026
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Classificada 5 em 5 estrelas

Great quality

Really easy ordering process, fast delivery and a great product.

3 de março de 2026
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Resposta da MuscleSquad

Hi Ben,

Thank you for leaving us a review!

We are glad to hear you had a super delivery with your order and are enjoying your new equipment 😀

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Bought a phase 3 squat rack / cable…

Bought a phase 3 squat rack / cable machine , the customer journey from 1st contact to installation has been fantastic. I asked lots of questions with Matt and he answered all quickly and professionally.

The build quality is absolutely amazing

I would highly recommend this company it was a pleasure to spend my money with them

8 de março de 2026
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Resposta da MuscleSquad

Hi,

Thank you for leaving us a 5-star review!

We're delighted to hear you're enjoying your new Phase 3 Short Rack and that the team was able to support you throughout the order.

Welcome to the Squad 💪💪

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Guys were great setting up my…

Guys were great setting up my equipment. Answered all my questions and did a great job.

22 de janeiro de 2026
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Resposta da MuscleSquad

Hi James,

Thanks for taking the time to leave us a review.

Great to hear the team looked after you during the setup and answered your questions.

Enjoy the new kit and the workouts 💪

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Great quality hex dumbbells and fast…

Great quality hex dumbbells and fast delivery!

16 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Jelena,

Thank you for your 5 star review, we are happy you are enjoying your hex dumbbells.

Have a great day!

Many thanks
MuscleSquad

Classificada 5 em 5 estrelas

Excellent service

Excellent service, my order came quick and fast

27 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Gary,

Thank you for reaching out.

Glad to hear that you experienced a fast delivery for your order!

Enjoy the training 😀

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Easy to order and quick delivery.

Easy to order and quick delivery.

26 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Elaine,

Thank you for your Trustpilot review. We're glad to hear you had a great experience with us!

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

P2 folding Rack with pin loaded pulleys.

Held my order for me until my gym was ready, all items turned up when promised, packaged perfect and delivery driver really helpful.

Over the moon with the P2 folding rack and weights package, really do recommend it if your tight on space.

Many thanks Musclesquad you have a happy customer

26 de fevereiro de 2026
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Resposta da MuscleSquad

Hi David,

Thank you for your Trustpilot review, so happy you are enjoying the P2 folding rack.


Have a great day and welcome to the Muscle Squad Team!

Many Thanks
Stewart

Classificada 5 em 5 estrelas

Great Kit, Even Better Service

It’s rare to find a company that hits all the marks, but Muscle Squad nailed it. The dumbbells are exactly what I needed and arrived ahead of schedule. Most importantly, the customer service was fantastic—Sharna was a star! I’ll definitely be coming back for more gear.

2 de março de 2026
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Resposta da MuscleSquad

Hi Sinead

Thank you for your Trustpilot review, so happy you are enjoying your dumbbells.

Have a great day and welcome to the Muscle Squad Team!

Many Thanks
Stewart

Classificada 5 em 5 estrelas

I had a great experience with…

I had a great experience with MuscleSquad. From the start, their team provided excellent advice and helped me choose the right equipment for my needs rather than just trying to sell me something. The quality of the equipment is excellent and exactly what I was looking for.
What really stood out, though, was the aftercare. The support after purchase has been fantastic — responsive, helpful, and genuinely focused on making sure everything works perfectly. It’s clear they care about their customers and the overall experience, not just the sale.
I’d highly recommend MuscleSquad to anyone looking for quality gym equipment backed by knowledgeable advice and outstanding customer service.

5 de março de 2026
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Resposta da MuscleSquad

Hi Mat.

Thank you for your Trustpilot review, so happy you are enjoying your equipment.

Have a great day and welcome to the Muscle Squad Team!

Many Thanks
Stewart

Classificada 5 em 5 estrelas

Great overall experience

Excellent overall experience from the initial sales call to the quality of the kit which is absolutely superb I was seriously impressed with MuscleSquad. I went for the Phase 3 Short Cable Squat Rack with Smith Machine which is class, one thing to note is the instructions require a touch of know how, they aren’t written the best but if you’re confident building it yourself is an enjoyable task.

23 de fevereiro de 2026
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Resposta da MuscleSquad

Hi George,

Thank you for your Trustpilot review, so happy you are enjoying the Phase 3 Short Cable Squat Rack.

Thank you also for your feedback on our instructions we will pass this on to our design team.

Classificada 5 em 5 estrelas

Come quick good quality

Come quick good quality

11 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Derek,

Thanks for taking the time to leave us a review. We're so pleased to hear you received a quick delivery and hope your new weight plates are a great addition to your home workouts.

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

great dumbells

great dumbells, fast delivery!

20 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Kas,

We're so pleased to hear you love your new dumbbells and recieved a quick delivery!

All the best with your training.

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Great company to deal with

Great company to deal with. I’ve purchased equipment directly from Muscle Squad twice, now, and the service is second to none. Delivery is really fast and the prices are cheaper than buying through Amazon. I can highly recommend Muscle Squad.

13 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Nigel,

Thank you so much for your kind words and for choosing MuscleSquad.

We’re delighted to hear you’re happy with the service, speedy delivery, and value we aim to provide. Your recommendation truly means a lot to our team. We look forward to supporting your fitness journey again in the future! 💪

Many thanks,
MuscleSquad

Classificada 4 em 5 estrelas

Equipment is excellent and well made…

Equipment is excellent and well made very happy with the product
Would have been a 5 but Improvement in relaying information about shipping delays are recommended if i had emails telling me about delays would be a 5 star but over all extremely happy with products products get 5 star customers service gets 4

6 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Gary,

Thank you so much for your thoughtful review! We're really pleased to hear you're extremely happy with the quality and build of the multi-functional trainer.

We also truly appreciate your honest feedback regarding the shipping communication. You're absolutely right that proactive updates make a big difference to the overall experience. We’re currently reviewing our processes to improve how we notify customers about any delays, and your comments help highlight exactly where we can do better.

Thank you again for your support and for recognising both the product and our service. If there’s ever anything we can assist you with, we’re always here to help.

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Outstanding Quality & First-Class Service from Start to Finish

I couldn’t be happier with my new gym equipment. The build quality is truly second to none — solid, robust, and clearly designed to last. Every detail feels premium and well engineered, giving me complete confidence in every workout.

The entire experience was incredible from start to finish. From the moment I walked into the showroom, the team were knowledgeable, professional, and genuinely passionate about helping me choose the right setup. The installation was seamless, efficient, and handled with real care and attention.

8 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Jason,

Thank you so much for your wonderful feedback, it truly means a lot to the whole team.

It's great to hear how happy you are with your new gym equipment and that the build quality and performance have met your expectations. It’s especially great to know that your showroom experience and installation process reflected the level of care and professionalism we always aim to deliver.

We hope you have many workouts ahead and please don’t hesitate to reach out if we can support you further!

Many thanks,
MuscleSquad

Classificada 5 em 5 estrelas

Top Quality and Service

Recently purchased the Phase 4 multi squat rack with smiths - great assistance from the whole team. I visited the show room at Preston and received great help from Carl. Product delivered as promised ( I used 3rd party to install, which proved valuable. Apart from looking great the build quality is superb and performs brilliantly. Overall great company to deal with.

16 de fevereiro de 2026
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Resposta da MuscleSquad

Hi Ian,

We’re delighted to hear you had a great experience with us from start to finish. It’s wonderful that your visit to our Preston showroom was helpful and that Carl and the team were able to support you in choosing the Phase 4 Rack with Smith Machine. We’re also pleased the delivery went smoothly and that the third-party installation proved worthwhile.

Most importantly, it’s great to know you’re impressed with the build quality and performance. We truly appreciate your support and kind words about our team and overall service.

Many thanks,
MuscleSquad

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