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My Home Design delivers high end, customisable furniture with a distinctive European flair, combining unique design and timeless craftsmanship, plus trade support and turnkey furnishing packages for homes, designers, developers, and short stay properties across Australia.
Austrália
2,6
5 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Finally had a response on 19/07/2026 to say that my refund had been actioned. Now 15/08/2026 and still no refund. This company is either a complete scam or completely incompetent. They re simply lying to me now.
This company is a SCAM. I ordered timber footstools almost one year ago and they have taken over $400. Not a word. No reply to my numerous emails. No customer support. Nothing.
Avoid giving your money to this scum.
Resposta da Myhomedesign
We sincerely apologise for the delay with this order.
Unfortunately, the item was affected by significant delays from the original supplier, which meant we were unable to fulfil it within a reasonable timeframe. We completely understand how frustrating this would have been.
A full refund has been processed back to the original payment method.
We have also reviewed this supplier relationship internally to help prevent similar issues in the future.
Again, we are very sorry for the inconvenience caused.
We've been waiting for foot stools for over a year. No apology, no refund. DO NOT buy from them
Resposta da Myhomedesign
We are sorry to hear that you were dissatisfied with your experience.
Unfortunately, this order was affected by significant supplier and shipping delays which resulted in a much longer lead time than originally anticipated. We remained in communication regarding the order and continued working with the supplier to resolve the issue.
When it became clear that the item could not be supplied within a reasonable timeframe, we processed a full refund back to the original payment method.
We understand the frustration caused by the delay and sincerely apologise for the inconvenience.
Since then, we have reviewed our supplier relationships and internal processes to help prevent similar issues in the future.
BEWARE of this company! I ordered a cabinet from this company on January 18, 2025. I paid $3,368 and it STILL has not been delivered. I believe that this company is a SCAM!
Resposta da Myhomedesign
We are sorry to hear that you remain dissatisfied with your experience.
This order was affected by significant supplier delays which were unfortunately outside of our control and resulted in a much longer lead time than originally anticipated.
However, the item was ultimately delivered and we remained in direct communication throughout the process. We understand that the delays caused frustration and appreciate that the experience did not meet expectations.
Since then, we have reviewed our supplier relationships and internal processes to help prevent similar situations in the future.
We sincerely apologise for the inconvenience caused and thank you for your patience."
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