myrkl.co.uk Opiniões 

Resposta da myrkl.co.uk

4/09/2023

Dear Stephanie

We greatly appreciate your review and thank you very much for your feedback!

We are terribly sorry to hear that you were not satisfied with Myrkl, because the satisfaction of our customers is extremely dear to us.

Myrkl is a food supplement that is intended to be used as part of a balanced diet and healthy lifestyle to feel refreshed the next day. Generally, the majority of customers are satisfied with Myrkl and recommend it to their friends and family which we consider a huge success. Among customers that are not satisfied, we identified three main points that are causing a reduced effectiveness of the product.

1. Taking only one capsule instead of two. We recommend taking two capsules to maximise efficacy.
2. Not taking Myrkl long enough before. We recommend taking Myrkl 2 hours before to give the bacteria in the formulation sufficient time to develop their full potential.
3. Trying Myrkl only once. The effect of the product becomes stronger with regular consumption, because the number of bacteria increase in the GI over time when Myrkl is consumed regularly.

Maybe you find yourself in one or more of those scenarios?

As the effect of food supplements varies from person to person unfortunately not everyone experiences the same effect. However, we want all our customer to be satisfied and thus we offer a 30 days money back guarantee. You will find all the details on our webpage in the section “return policy”.

We hope sincerely you find this useful and we would be more than happy to receive your feedback.

Kind regards,
The Myrkl team

Resposta da myrkl.co.uk

28/08/2023

Dear Alice

We sincerely appreciate the time you took to review Myrkl. Thank you very much!
First, we are delighted to hear that you love the effects of Myrkl. We appreciate this positive feedback.
We are, of course, very sorry to hear that your product delivery took too long. In most cases, our delivery process works very smoothly, but there are instances where we cannot adhere to the delivery timelines. We are working very hard on this and apologize for this inconvenience, which is far below the level of service we intend to offer.
To make up for this experience, we would like to offer you a token of our appreciation. We encourage you to reach out to myrkl@defairemedical.com with your order number.
We thank you again for your valuable feedback and are looking forward to hearing from you soon.
Best
The Myrkl Team

Resposta da myrkl.co.uk

9/08/2023

Dear Felipe,

We hope this message finds you well. We sincerely apologize for the inconvenience you've experienced with your recent order from Myrkl.

We understand how frustrating it can be when expectations aren't met, and we deeply regret any inconvenience this delay may have caused you. To expedite the resolution of this matter, we kindly ask you to reach out to us at myrkl@defairemedical.com with your order number. This will enable us to locate your order promptly and investigate the situation thoroughly.

Rest assured, our team is committed to rectifying this situation and ensuring that you receive the high-quality service you deserve. We value your satisfaction as a customer and are dedicated to resolving any issues you're facing.

Once again, we apologize for any frustration this delay may have caused and appreciate your understanding. We eagerly await your email with your order details so that we can swiftly address the situation.


Best regards,

The Myrkl Team

Resposta da myrkl.co.uk

23/07/2023

Dear Derek,

We sincerely apologize for the experience you had with our customer service and delivery. Your feedback is invaluable, and we are truly sorry for any inconvenience caused. Rest assured, we are actively addressing the issue to prevent its recurrence.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.

Best regards,
The Myrkl Team

Resposta da myrkl.co.uk

23/07/2023

Dear Jyri,

We sincerely apologize for the inconvenience caused by the late arrival of your product and the unpleasant experience with our customer service team. This should never happen and your satisfaction is of utmost importance to us, and we deeply regret falling short of your expectations.

The 30 days time window you mention, refers to our money back guarantee that you have for the product. Of course, any issue with our service or product can be brought to our attention at any given point in time.

To make amends, we would like to offer a small gesture of goodwill. Kindly send us an email at myrkl@defairemedical.com with your order number, and we will prioritize resolving any outstanding issues promptly.

Once again, we apologize for the inconvenience and appreciate your understanding. We are committed to improving our services to ensure a better experience for all our valued customers.

Thank you for bringing this matter to our attention.

Best regards,
The Myrkl team