Everything works the way it is described.I I've never had any problems using the platform and the cashback is usually better than other offerings. Paying the monthly fee is no problem, as long as you... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This is a great company if used correctly under their terms and conditions. I’ve made a lot of money from their offer of 25% off days out. It means I get one ticket for free for a family of 4. We are... Ver mais
A empresa respondeu
State attenti. Vi propongono questo programma di cashback nel momento in cui acquistate un biglietto del treno dall’aeroporto per Londra. Senza nessun permesso prelevano soldi mensilmente dalla c... Ver mais
A empresa respondeu
I was shocked to find an unauthorized charge of £18 on my bank card from My Time Rewards. I was tricked into a hidden monthly subscription without my explicit consent after purchasing a ticket online.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
Informações de contacto
Alemanha
- www.mytimerewards.co.uk
2,8
Aceitável
483 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good customer service & great benefits
7 de outubro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Ryn,
We're thrilled to hear that your time spent with My Time Rewards was so rewarding. We appreciate the feedback very much; it really brightened our day!
We're happy to hear that our team provided you with an excellent service. We'll make sure that they receive your feedback.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Had a great experience
Had a great experience. Staffs are so kind and responsive.
7 de outubro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Athi,
We're thrilled to hear that your time spent with My Time Rewards was so rewarding. We appreciate the feedback very much; it really brightened our day!
We're happy to hear that our team provided you with an excellent service. We'll make sure that they receive your feedback.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Amazing cash backs in various categories
I can’t believe how much cash back I’m getting, considering that I am only normally buying stuff that I used to buy before. I only go through Mytimerewards website to do this. Also, several other deals and discounts that save me hundreds of pounds. Thanks a lot :-)
6 de outubro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Ram,
We're thrilled to hear that your time spent with My Time Rewards was so rewarding. We appreciate the feedback very much; it really brightened our day!
We hope you'll keep using our programme to make greater savings on your online purchases.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Simple hassle free service
21 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Joseph,
We're thrilled to hear that your time spent with My Time Rewards was so rewarding. We appreciate the feedback very much; it really brightened our day!
We hope you'll keep using our programme to make greater savings on your online purchases.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Great experience and easy to use.
23 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Valued Member,
Thank you for taking the time to rate My Time Rewards and provide feedback is greatly appreciated. Reading your review brightened our day.
We hope you'll keep using our programme to make online purchases and receive cashback.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Resposta da Mytimerewards
Hello Olufemi,
Thank you for taking the time to rate My Time Rewards and provide feedback is greatly appreciated. Reading your review brightened our day.
We hope you'll keep using our programme to make online purchases and receive cashback.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Taken without knowledge
I don't normally go through my partners' bank statements, but he asked me to do an audit this week and, like other complainants here, have discovered that both My Time Rewards and Complete Savings started taking money from his account within days of each other six years ago – without, he says, his consent. I'm inclined to believe this, since he didn't even have an email address until I set one up for him recently. He is not computer literate and doesn't use the internet for payments, so we can only assume that someone used his card without his knowledge, in which case their fraud detection procedure is deplorable. He's paid a total of more than £2,000 to these companies in that time.
27 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Sue,
We're grateful that you brought this matter to our attention. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is a programme for online shopping where members can earn up to 10% cashback at over 1000 leading online retailers. Visit www.mytimerewards.co.uk for additional information.
The only way a member could join and authorise us to charge their account is if they manually filled out the signup form with their information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
Thank you for providing details to locate the membership. However, we cannot find a membership using the information you gave to us. Please provide us another email address or the membership ID of your partner. If you do not know these details, we can search using other options: the UK postal code, the last four digits of the credit/debit card number that the charges appear on, and any other email address you may have and the name of any family member or friend who may have used your credit/debit card. Please send these details in an email to mary@mytimerewards.co.uk.
Once we locate these memberships, we'll be able to assist you and resolve the matter for you.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
Resposta da Mytimerewards
Hello Charlene,
Your positive review of our programme brightened our day! We're so grateful for your support and thrilled to be able to help you save money on your purchases.
We hope you will have more savings using our programme from your favourite retailers.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Bought a chair off debanhams online and…
Bought a chair off debanhams online and got put in this saving scheme never buying from Debenham again
24 de setembro de 2024
Resposta da Mytimerewards
Hello Ronnie,
We appreciate you bringing up this issue with us. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.mytimerewards.co.uk
The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription.
We are here to help you with your concern. I understand that you do not know your Membership ID, but we can start looking using your full name and email address that may be associated with your membership. Please send these details in an email to mary@mytimerewards.co.uk.
If you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
Resposta da Mytimerewards
Hello John,
Thank you so much for your positive feedback. We're thrilled to hear you thoughts about our programme, My Time Rewards.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
Good reward system
Good reward system, I received welcome and monthly reward cash in due time which is great to receive.
24 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello there,
Your feedback is truly appreciated! It's wonderful to know that you're taking advantage of the savings opportunities we provide.
We hope you'll keep using our programme so you may save more money while making online purchases.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
SCAM
I have absolutely no idea how I got signed up to this, I’ve had 9 payments collected from my account, it doesn’t show up under regular payment or subscription on my bank app, I filled a form to cancel the membership last month but was charged again today.
20 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Precious,
We acknowledge your input regarding this issue and giving us a chance to address this matter for you. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.mytimerewards.co.uk
You joined the My Time Rewards programme following a purchase you made at Trainline. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the My Time Rewards sign-up page, where it is clear that you must first become a member of the programme to claim the cashback on offer.
In addition, you could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
Thank you for providing the details. Upon checking, you cancelled your membership on 20 September 2024. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
If you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@mytimerewards.co.uk
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
I'm very satisfied with the money…
I'm very satisfied with the money saving for starters and it is also nice that you are appreciated as a customer with getting a welcome reward and the honesty. I recently got my welcome reward which was very handy for me, there's plenty of options for savings and discount not only shopping but for days out, activities too. I am very happy so far and have already got a few friends interested too.
10 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Beatrice,
We’re so happy to hear you had a great experience using My Time Rewards. Your review made our day!
We hope you'll keep using our programme so you may save more money when you make an online purchase.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
I did submitted for 2 cashback options…
I did submitted for 2 cashback options on the same day and oly received one and get emails regarding the other one is being processed but updates are so slow on it
15 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Valued Member,
Thank you for making us aware of this matter. We apologise if the processing time of your reward took longer than expected. This is to ensure you receive a full and accurate response.
We can provide information about your benefits claim if you will provide us your Membership ID or Email Address associated with your account. If you do not know your membership ID, please provide us with the following details: your UK postal code and any other email address you may have. Please send these details in an email to mary@mytimerewards.co.uk.
Once we receive this information, we'll be able to verify the status of your claim and resolve the matter for you. We place a high value on member satisfaction and appreciate the feedback you provided.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
Legal scam, pure and simple
As vast majorities of customers stated already, this is a 'legal' scam operation, specifically designed to take your money. They will go to extraordinary lengths not to fulfil their commitments, making it very difficult and complicated and time consuming. They count on this and, eventually, hope that one will forget about the continuous costs of membership altogether, while at the same time, making it almost impossible to gain any benefits whatsoever. In simple words, this is bulls....
UPDATE: 19/09/2024
I received the message from Mytimerewards, asking me to provide more info, otherwise, my review may be taken offline. I assume, this is yet another way of trying to supress negative reviews.
You’ll notice their generic response to my original review. It is the same reply, sent to all other negative reviews, in which they’re telling us how wrong we are; that ‘Mytimerewards generates significant cashbacks, and whatnot.’ This is misleading. Perhaps, if they were to make things easier and less complicated and time consuming, perhaps that would have been the case, but as I said, they are making it purposely complicated and difficult, thus hoping that one would eventually give up on trying.
They state that they are happy to help, but I just need to provide them with some additional details, my name and email address. Erm, my review is public, with my full name. I’ve communicated with them via email on 3 or 4 different occasions in the last 7 days or so, explaining everything and providing all details. If they truly wanted to help and make things right, they could have simply searched for my name in their emails and/or membership account; and, as if by magic, all could have been revealed, including my membership number and my request.
I tried their offer, but was declined 3 times. And every time, they asked for additional information and/or made excuses as to why my request was declined. Once provided with the information they asked for, they would simply ask for something new.
Example: Invoice from the National Express. National Express DOES NOT issue receipts for online sales, (this is stated on their website), and they must know this anyway, so why ask for it then.
I sent them png file as a proof of sale, (which is accepted according to Mytimereward’s website), with my name/date and everything they asked for. Received reply that png file is NOT accepted as a proof of sale and that I should forward a confirmation email from National Express.
Finally, I sent them that too, which is exactly the same as my previous png file, but had to do it from another email address. This was declined as well, on the basis of sale being on the same date as my reward activation. At this stage, I realised they are simply looking for excuses and making things complicated. I already spent too much time dealing with this and it simply wasn’t worth it.
I stand by my review. Their offer is utter bull... and their ‘modus operandi’ is clearly calculated in such way to make things as complicated and time consuming, so customers simply give up and forget about the membership altogether, while at the same time paying membership for several months afterwards.
Huge majority of identical reviews from different people and different times speaks volumes about your operation. Mytimereward, you are useless and your only interest is your own, which isn’t a bad thing necessarily, providing you play fair and fulfil your own commitments. The problem is that you are actively working to deceive your customers and then lie about it.
13 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Dejan,
It's good that you brought this matter to our notice. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is a programme for online shopping where members can earn up to 10% cashback at over 1000 leading online retailers. Visit www.mytimerewards.co.uk for additional information.
We’re happy to help you with any specific questions about your My Time Rewards membership benefits claim. However, in order to make sure your request has been fully understood and to ensure you receive a full and accurate response, please send us an email to mary@mytimerewards.co.uk. with some additional details about your request, including your full name and email address that may be associated with your membership.
Once we locate your membership, we'll be able to check your membership benefits claim and resolve the matter for you.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
Resposta da Mytimerewards
Hello Jahien,
Thank you for taking the time to share your positive thoughts. We're thrilled that you're finding it beneficial and look forward to bringing you even more savings in the future.
We hope you'll keep using our programme so you may save more money while making online purchases.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
I have been being charges £18 per month…
I have been being charges £18 per month for both Complete Save and My time rewards. I have not received the the emails that were claimed to be sent out. I certainly did not sign up to Cash My rewards. I've been paying £36 per month for a total waste of space SCAM. Cancelled them both.
5 de setembro de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Mady,
We acknowledge your input regarding this issue and giving us a chance to address this matter for you. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is an online shopping programme where members can earn up to 10% cashback at over a thousand of the most prominent online retailers. More information is available at www.mytimerewards.co.uk
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
Thank you for providing details. Upon checking, we have cancelled your membership on 5 September 2024. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email.
Upon checking, our emails were succesfully sent to the registered email address in your account. We suggest to check your SPAM or JUNK folders as sometimes our messages go through in these folders.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
Scammed without my knowledge
How has this company managed to take 18 quid out my bank account when I haven’t signed up to anything? This is illegal. I literally don’t use cash or card just Apple Pay. Someone has illegally got my card details and signed me up to this. I’ve contacted bank to report them for fraudulent activity. Reading reviews about people having accounts set up without their knowledge. How are you supposed to report companies like this for this type of fraud. What a joke
24 de agosto de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Alan,
It's helpful that you've brought this issue to our attention. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is a programme for online shopping where members can earn up to 10% cashback at over 1000 leading online retailers. Visit www.mytimerewards.co.uk for additional information.
Only if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made extremely explicit on the signup form that our programme is a paid membership subscription, could we have acquired your information and authorization to charge your account.
Thank you for providing details. As requested, we have cancelled your membership. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
If you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@mytimerewards.co.uk
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
Like others caught out in this
Like others caught out in this. The company knows that they are exploiting people. The phone stores the card, and your details, press their button unknowingly when you make a transaction with a certain retailer ( it may be even an opt out, because I didn't sign up, and didn't know) and they sign you up to their membership not knowing untill £18 is withdrawn from your account. I have cancelled the membership, I logged in to your website for the first time today with all my details that you have on me, which I didn't ask for you to have, probably a GDPR breach, and I cancelled the membership. I would like a refund for lack of transparency, but I guess this is the SCAM as people here report it to be, I won't get it back. I hope all the complaints and bad reviews is worth my money. Can you confirm the account is closed please.
Edit: The problem is, there is no manual input on the phone, the name, address, and bank details were automatically inputted by the phone. If is was manual, then there wouldn't be any complaints!
23 de agosto de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Tara,
We acknowledge your input regarding this issue and giving us a chance to address this matter for you. You can be assured that My Time Rewards generates significant cashback savings for its members.
My Time Rewards is a programme for online shopping where members can earn up to 10% cashback at over 1000 leading online retailers. Visit www.mytimerewards.co.uk for additional information.
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
From your response, your concern has been assisted. If you need more information, please let us know by emailing mary@mytimerewards.co.uk.
If you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@mytimerewards.co.uk
Free telephone from within the UK: 0800 731 9936
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
My Time Rewards
All as it should be and prompt reply
13 de agosto de 2024
Opinião espontânea
Resposta da Mytimerewards
Hello Terry,
Thank you for taking the time to share your thoughts. We're thrilled that you're finding it beneficial and look forward to bringing you even more savings in the future.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Freephone number: 0800 731 9936
E-mail: customerservice@mytimerewards.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Kind Regards,
My Time Rewards
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
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