Nationwide Opiniões 8101

Worst banking App EVER!
I had several issues in logging in and customer service inadequate. When you manage to speak or to chat to anyone, the support is slow and unhelpful.
Do yourself a favour an choose a different bank.

Appalling communication. ID requirements are very controversial and freezing accounts without notice even though there are plenty of funds in the accounts

Usually a great bank (building society) but since they’ve had a fine they have started asking too many questions

Online banking used to work well using a browser but the new layout is terrible. Less information is now displayed on each screen. Why change something that worked well.
Giving 1* rating because I tried give feedback on the changes directly to Nationwide but there seems no way to easily do this. (Whilst the response below did provide a feedback link, but this is hidden on the website).

Just had a letter from Nationwide , saying as we think you might be unable to repay us , we are cutting your credit limit to £500 , it was £2100 and before that 15k
I have been with them since 1990 never gone over limit or paid late! Real reason more than likely is ,I clear balance every month so they don’t make anything from me.
The directors make out they are caring honest individuals etc , when they are exactly opposite!!!

I changed to the Nationwide Bank two years ago because my previous bank's service was going downhill fast. You couldn't withdraw money under £500 from a cashier, you had to use the cash machine. They eventually said they were closing our local branch. The Nationwide are brilliant, open and staffed tills, help on-site when you want it. Just like a bank used to be. I wish I'd switched to them years ago.

I took part in a Nationwide Switch and fulfilled all requirements 3 weeks ago, but no payment was received.

I phoned Nationwide and they said they would email the switch team and look into it but nothing happened. Four days later I phoned back and no news yet. With such swift methods of communications nowadays this seems a poor service from Nationwide.

Nationwide have ruined their PC online banking website
The new transaction statement page is now useless. At the moment the old pages are still available but when they switch over to only the new pages the web site will become unfit for purpose!
Not all customers want to use Micky Mouse mobile app style layouts on their PC so why force these changes on long term customers, give us a choice Nationwide, listen to customers!

Nationwide Switch accounts bonus £175 does not state the full switch correctly, misinformation and don’t pay out!
I have banked with nationwide for a savings account for a number of years and recently see the incentive to switch current accounts for £175 bonus.
I decided to do this and from reading the criteria I ticked all the boxes, only now to be told by the chat assistant that the £1000 cash transfer cannot come from another nationwide account?
This is NOT clear on the criteria, had I had been informed of this I would have transferred it to another bank and then sent it back to mine? What difference does it make though as the £1000 would be in the account.
I have been a loyal customer and recommended Nationwide to many people as I was also recommended but I won’t be staying with them now! I will be leaving and taking my current account elsewhere where I will get the cash switch.
Please be aware of this very deliberate scam!

I recently opened more than one account, deposited a large amount of money and was told by a bank worker that I qualified for the £175 switch initiative! Absolute rubbish! Conned me into switching, then came up with an excuse to say I didn't qualify! Will be switching back to my old bank in the near future! Even Richard Turpin wore a mask when
he was robbing people!

Being elderly and physically disabled I am used to being ignored but the Manager of the Blackpool Office together with Dame Debbie the Chief Executive have gone above and beyond in the most shameful way.

I visited the Blackpool Office and was seen by a really kind and lovely lady called Alex. I had problems paying money into my Nationwide Credit Card account as the payments were going to my Nationwide Debit Card account instead. Alex was very helpful and sorted out the problem for me. By chance at the time in the branch was an IT executive who said it was the first time he had seen this issue. However so kind, patient and helpful was Alex that I wrote a letter praising her to the branch manager and delivered it by hand.

In addition I thought this exceptional helpfulness and kindness was worthy of it being brought to the attention of Nationwide's Chief Executive Dame Debbie Crosby. I sent a letter by First Class post and via Recorded Delivery to her addressed personally. The letter was received against a Nationwide's staff member's signature on 4th March last. To date Dame Debbie, her office and the local branch manager have all shown me abject discourtesy by not replying.

Clearly this behaviour shows exactly what the Nationwide hierarchy and management structure think of not only their staff but also their customers.

I had been planning a switch to Nationwide since the start of the year. I checked the website in February and then called in early March to confirm the £175 switching incentive was still active. Based on that, I proceeded with my application on 9 March only to discover during the switch that I had somehow “missed” the offer.

I escalated the issue directly to the CEO’s office due to the time-sensitive nature of the switch deadline. The handling from the executive complaints team was non-existent and poor. They responded with a decision on the final possible day, claiming they had “investigated,” despite the fact the account had only just been opened and there was nothing meaningful to investigate.

More concerning, they stated they could not locate any record of my call. This is simply incorrect. The call was made from my workplace, not my personal mobile, which suggests either a lack of thorough investigation or a willingness to dismiss evidence that doesn’t fit their position.

They also stated the website had been updated on 18 February. Even if taken at face value, that leaves an extremely narrow and unrealistic window for customers who had already begun planning a full account switch. For a process that involves moving direct debits, salary payments, and financial commitments, this is not reasonable.

The outcome is that I am now locked into switching to Nationwide, having missed the £175 incentive entirely, and unable to reverse course until at least May. All of this could have been avoided with clear communication and competent handling. It’s 5 days difference and I am transferring all of my accounts across from multiple banks.

This reflects very poorly on the executive complaints process. When escalation leads to deflection rather than resolution, it raises serious concerns about accountability at the highest level. I have appealed but haven’t heard anything back and I am unlikely to do so. What a shame as nationwide on paper look so appealing but there is a common theme on TrustPilot that should not be ignored.

Basic bank with an app that doesn't work with unhelpful staff pointless complaining as no one is interested

Even though we are listed on the MPS - Mail Preference Service - both myself & my husband keep getting separate marketing mails from Nationwide (as in two mails!). We have never agreed to, or requested this, and it is very wasteful in our view. Therefore, we today communicated with a lady on the 'chat' option, but unfortunately our laptop ran out of charge after approximately an hour of communication with her, but with no resolution to our problem.

We then spoke to a different lady on 'chat', who very disappointingly advised 'I am sorry but I am unable to see your previous message. had you chatted previously via the mobile banking app or internet banking?'. After a further forty five minutes she advised 'I would request you to visit the branch or call or dedicated Savings team on UK: 03457 30 20 11 Abroad: +44 1793 65 67 89. They are available from Monday to Friday, 8am to 6pm. Saturday, 9am to 2pm'. At this point, we were beyond exasperated, as she did not grasp the complaint at all.

We asked five times that our complaint be raised to her manager, and were eventually advised this was not possible. Only at this stage did she ask to verify who was on the chat (!).

We advised her that while initial unsolicited mail is often legal, failing to honour a "stop" request violates data protection and privacy regulation. We had clearly requested that marketing communications cease. Under UK GDPR, we were exercising our right to object to direct marketing; this right is absolute.

After an hour and a half, a complaint was finally raised, as she was unable to action our request to stop all marketing communications. She ironically advised us that she was glad to assist (!) and that the first lady we had contacted had already raised a complaint, but not advised us.

What a pelava for a very simple request. Beyond frustrating.

Never ever ho to this bank . They freez you account ID some oan transfers money to you . Even smaller amounts . And they let you wait 5 days or more . You can't do anything al frozen . Never ever go back to Ghana everrrr

Horrible onboarding process and unclear instructions from correspondence send to me. Review your onboarding process for mortgage only customers because it is extremely bad.

Awful. I have to do all the banking for my Dad as his Power of Attorney as he is blind. Talk about making things difficult - they are so outdated. The internet banking is not fit for purpose. There is no logic to how it is set up, trying to find current direct debit and standing orders for my Dad is impossible let alone trying to make any changes to it. I was also forced to open my own account in order to be Power of Attorney, which I haven't had to do with Santander. Also had to set myself up for POA with Santander...they were so much easier and make it really easy to access his accounts and transfer money. I also can't use the App to access POA account with Nationwide, but I can with Santander. Why are you making it so hard Nationwide? Honestly a complete joke of a bank. I have just had a response from Nationwide offering that I can make a complaint via another link! I thought I just had!!! But no...make me jump through more hoops to write out all the same things again. Laughable.

Now into months had assurances after usually an hour on the phone few examples

Over the last week only
Lauren alll sorted.
Sammy will call yiu back untrue polite term
Eddie all sorted
Alex and others saying not received cruise letter ..they all backed down when I relayed ALLL THE E MAK ADDRESSES SENT OVER THE KAST FW WEEKS

EVEN HAD REPLY WITH OUR ATTACHED DOCUMENT THAT THET SAID NOT SEEN.
ABSOLUTEKY COMPLETELY DISORGANISED HOPEFULLY NOT DISHONEST
IS THIS WHAT YOU EXPECT FROM THUS AVIVA NATIONWIDE FIASCO,.

Good banking app sometimes a paun to use card readers

Just want to make people aware - There's a bank account in my name - I have NEVER banked with Nationwide in my life. I made them aware of this in 2020 and they said they'd look into this. Till this day 2026 I have not heard anything back. How is someone able to open an account in someone else's name? Has to be an inside job. Be careful with this bank.