NEFF Home Appliances - Global Opiniões 237

Naff….dishwasher failed after seven years, heat exchanger apparently, £230 to replace so much for white goods now being repairable. Seems they make everything built in so replacements are expensive and not worth it.

NEFF CASHBACK OFFER.
What seemed like a great incentive to purchase all electrical items for our new kitchen from NEFF.
So far we have been in a never ending trail of glitches on our part of course. We have sent in up to now 5 different proff on everything . NEVER being successful .The as of today are asking for the exact same codes etc as we stated with. The new excuse is names on order do not match. The kitchen fitter ordered the kitchen from Howdens . But we paid for it . I have even rung NEFF CASH BACK .they answer the phone ???? But wait til you see how much you are charged for the call. ITS NOT FREE. . So…………DON,T BE FOOLED. The offer seemed to good to be true ,SO FAR IT IS…

Bought a house with Neff appliances.
Terrible....
Endless issues, nothing is working...
These appliances looks fancy but at the end of the day, they not cook anything.
Avoid, avoid, avoid!

I bought a Neff gas hob - 5 burner back in May 2025. The build quality is very poor. The stainless steel part already has lots of scratches. The burner stands - colour is fading away. I brought this to Neff's attention couple of times however to no avail. They simply are not interested in what the customer has to say! Extremely disappointed in the product and will never recommend it to anyone. A 8 month old product looks like a 5 year old product!

Neff has really gone down hill. Bought an induction cooker and a oven a few years ago. The cooker is struggling to register the button now. I have to press like 20 times to change the heat level. The app for their appliance is totally useless. You cant control or update the appliances. It's absolutely pointless to have the app. Definitely avoid their products from now on.

Buonasera ho acquistato un frigo Neff da 75 da incasso la luce all interno dello stesso il più delle volte non si accende ,il problema si è manifestato appena istallato e nonostante le numerose chiamate il problema non è stato ancora risolto . Contattata neff milano mi è stato detto che è un problema di software pertanto devo aspettare che venga risolto dalla ditta Sono passati 3 mesi il problema non è stato risolto e non mi viene sostituito lo stesso con altro modello SCONSIGLIO VIVAMENTE L acquisto di elettrodomestici neff

De klantenservice is om te huilen. Om 5 jaar garantie te krijgen werkt hun website niet naar behoren want die geeft een error aan. Wanneer ik hen mail krijg ik alleen maar elke keer hetzelfde verhaal dat ik een E en FD nummer moet doorgeven. Ik heb nu meerdere keren aangegeven dat ik de FD nummers niet goed kan lezen doordat ze op een sticker van het apparaat staan en deze niet goed leesbaar zijn doordat er ovenglas voor zit. Er is 0 medewerking om even mee te helpen of ergens anders dat FD nummer vandaan te halen. Ik loop zo mijn garantie mis doordat de NEFF medewerker niet meehelpt. Onvriendelijk dit.

Very very disappointed with Neff Cashback. Clearly a scam with magnet. Absolute nightmare trying to sort out and still nothing. Please don’t expect anything from neff or magnet as this Cashback is just scam to make you buy neff appliances. Very disappointing!

When we had our kitchen redesigned and fitted 4 years ago we went for NEFF appliances throughout, but were forced to have an AEG steam oven and coffee machine due to lack of availability of these appliances in the NEFF range. We wish now we had gone with AEG throughout. The first issue we had was with the main oven fan that started to make a strange noise and was eventually replaced under warranty. Then the vacuum drawer pump went and again was replaced under warranty. The glass hob was replaced after it cracked, and now the vacuum pump has gone again, two years after being replaced and is outside of warranty! The switch on the extractor fan is also faulty and difficult to turn on or off, being looked at during engineer visit next week to replace the second vacuum pump. We’ve also had an engineer out to look at the microwave oven as it was sparking.
If I was redesigning a kitchen in future. I’d go with AEG, we’ve had zero problems with either of the two appliances we have from them.

I purchased NEFF appliances totaling $16,500 for a new kitchen. Since 29 October, NEFF has:

Supplied the wrong cooktop (admitted fault but still not delivered replacement).
Supplied incorrect oven parts despite clear documentation and showroom verification.
Delivered a rangehood that appears incomplete and is still “under review” after 20 days.

We’ve been cooking outside on a BBQ while my wife undergoes chemotherapy. NEFF’s customer service has been appalling: endless delays, vague timelines, and zero urgency.
Their website claims:

“A BRAND YOU CAN TRUST”
“Our customers expect the best and that’s exactly what we deliver.”

Reality: 20 days of stress and inconvenience, no resolution, and no compensation offered.
I have now filed complaints with the Commerce Commission and Disputes Tribunal. If you’re considering NEFF, think twice.

Very bad quality

Jaren geleden een moderne Neff afzuigkap gekocht. Was in de aanbieding, maar nog steeds niet goedkoop. Functioneert prima, maar schoonmaken is vervelend, onder meer omdat er scherpe metalen randen aan het apparaat zitten, en het vuil/vet zit overal. Enige tijd geleden gingen de LED-lampen steeds zwakker branden. Op een gegeven moment waren ze dood. Ik haalde een unit eruit maar het is een niet-standaard module. Dus Neff-onderdelenservice gebeld, en ze belden me terug (fijne service). Vriendelijke mevrouw aan de lijn... even opzoeken ... antwoord: 1 unit kost 62 euro. Is dat een setje van 2? Nee, 1 lampje. Wat? Ja, zegt ze, tja, led-lampen zijn nu eenmaal duur.
Nee, mevrouw, u begrijpt het volgens mij niet. LED-lampen zijn heel erg goedkoop en ze horen heel erg lang mee te gaan. Dit is niet normaal. Dat wordt nooit meer een Neff. Fijne dag verder!

Onze ervaring met Neff is ronduit teleurstellend. De koelkast maakt een geluid alsof hij wil opstijgen. Voor een bezoek van de monteur betaal je ruim €350, waarna er alleen wat stof wordt weggehaald. Vervolgens krijgen we te horen dat als er echt iets gerepareerd moet worden, de hele koelkast eruit moet – en dat daar twee monteurs voor nodig zijn.

Een nieuwe koelkast van Neff kost ruim €6.000 exclusief ombouw, terwijl je voor andere merken al een goede koelkast hebt rond de €1.000. De kookplaat hebben we al eens moeten vervangen, en het display van de oven doet het af en toe niet – dan moeten we de stroom eraf halen en opnieuw opstarten.

Voor ons geen Neff-producten meer. Slechte service, hoge kosten en weinig kwaliteit.

I bought a Neff dishwasher on the 20th September. Since then two engineers have been out and we are now waiting for a part from a third engineer on 20th November. Two months with a brand new dishwasher that we are unable to use.
Bewarned.. I contacted the Neff customer service and was put through to Charlene ext 2700. You would not believe what a poor telephone manner she had for somebody representing Neff. Extremely rude.

Neff is NAFF for defrosting pre-cooked meals!

2 weeks ago I purchased their Model-HLAWD53N0B12 microwave oven. Since then, we have struggled with ‘Defrosting/ De-icing, ready or pre-cooked meals. Their instructions are so complex! I'm struggling to believe Neff have manufactured SUCH AN UNFRIENDLY microwave for sale.

Moreover when it comes to simply increasing the temperature to normal without cooking this risks over, or undercooking food.

All the previous microwave ovens we had normally has intermittent defrosting. This heat being applied applied roughly every 30 seconds. Simply requiing the application of additional time as needed.

This is NOT a labour saving device This product IS LABOUR INTENSIVE! It requires the user to heat for a few seconds then check the food being defrosted; this is to ensure that food is NOT (OVER) COOKED OR COOKED ON THE INSIDE whilst the external parts of a meal are still frozen!

According to their Neff manual their instructions are limited to defrosting raw food by continuous heat! The methods they advise are unfriendly; before attempting to defrost one must weigh the meat, poultry, fish etc then study the instruction chart in the manual to determine how much the continuous heat will be applied, also then select one of two heat settings – too complex! I’m so disappointed in Neff!

This will be the last of their appliances I shall ever purchase! When my concerns were raised with their Customer Services, I was told that one should go to their website to study & familiarise oneself with their range before purchasing!

So it appears you need educating before buying - A NAFF Neff!

TheNEFF microwave oven is possibly the most annoying machine on the market. When it's done it emits a irritating beep for hours and hours. Five beeps would do!
To reheat a cup of coffee, you need to put a spoon in cup to stop it exploding: press a button to open door, put it in, press a button for the grade of power, press a button for length of time, press a button to start. Sigh. I know microwaves where you simply open the door, put it in, turn to dial for time, or a button for time of 30 secs. Simple.

Wish I’d read these reviews before spending so much money on 2 ovens form Neff. Combi microwave broken down twice and now main steam oven broken down twice. Engineers take ages to book and are not very good (replace parts but do not fix the problem). We are closing in on the 2 year warranty deadline and reckon they will both be in the bin soon after as I will not pay their rates to fix them out of warranty. Terrible product. Terrible service.

Our Neff extractor hood glass panel spontaneously exploded this afternoon. It was not in use at the time. This sent glass flying across at high speed all over the kitchen, some of it reaching the other side of the kitchen where I was stood. Thankfully I was not using the hob at the time, as I would have had a face full of glass. It is fortunate that I was wearing glasses and long sleeves because it could have caused life-changing injuries.

Spoke to someone from the Neff customer service team (who was a very nice chap, but unfortunately bound by his managers recommendations) about what can only be a serious manufacturing issue with this extractor hood. I was surprised to hear that despite this serious incident, we would incur a call out charge of £109 for an engineer to determine the cause of the issue.

I have photos of the state of the kitchen after the glass exploded, but sadly am unable to attach them to this review.

I am posting this review to warn anyone to take care with the Neff extractor hood product (E) number D95IMT1N0B/03. This could have blinded me.

Neff customer service are rather poor. Dishwasher fault & repair booked via domestic and general. The Neff woman was bureaucratic, obtuse & hostile. I put her on hold to discuss something and she asked why. Officious and unfriendly. I don't recognise their claims of great service.

If I could give less than 1 star, I would. Microwave completely melted 2 microwave safe dishes in the space of a few minutes. No easy way to complain online either. Avoid