NeoComputers Opiniões 

202
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The experience was great. Motherboard arrived in good postage condition. Fully boxed and the board itself perfect. My only caveat was that after order confirmation, the communication went silent... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After tripping over the power cord on my laptop, mains charging became problematic. Paul at Neo Computers sourced the replacement part and provided an estimated cost for the job. I agreed, he went ahe... Ver mais

Classificada 5 em 5 estrelas

PC mainboard I ordered was cheaper than anywhere else and even though the free delivery option I chose was for over a week away, I received the item within days. Very quick, professional service and... Ver mais

Classificada 5 em 5 estrelas

Found Neo Computers via PC Part Picker. Was skeptical at first as the price was so low but I took a leap of faith and am very happy I did. No issues at all, speedy delivery, package was well packed an... Ver mais

Informações sobre a empresa

  1. Loja de computadores e acessórios

Escrito pela empresa

NeoComputers is making it's way into the ecommerce market offering you great deals on hardware, peripherals, accessories and much more. Although NeoComputers is a relatively new business that was started in 2019 we are dedicated to making sure we are able to offer the best possible experience for our customers. We offer free deliveries on all products sold online and faster delivery options are available for a small fee. We only use DPD UK and DPD Local as our couriers since we feel that other couriers are just not able to meet our customers expectations. We are happy to offer all retail customers on our website the chance to earn reward points on every order, bonus points for introducing a friend and a little birthday bonus too. We are also an independent retailer for Games Workshop, we have the best sellers range available to buy online and collect in store. So if you are local to Washington why not check out our full range of Warhammer 40k and Age Of Sigmar online. The best part is you earn reward points on these items too and the points are transferrable so you get to spend your points on whatever you want.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

202 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(202)

11 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hassle Free Return

Was looking to purchase a motherboard, NeoComputers where the cheapest on PCPartPicker, reviews for them seemed positive, and they take credit cards, so I figured I would give them a go.

I purchased a motherboard, it arrived quickly. However, the board was bent on 1 corner (most likely a manufacturing defect).

I contacted their support, and they agreed a return, they couldn't replace it quick enough (for me) as I had a build to complete, so they agreed to refund me instead.

Minimal hassle with the return, and they were polite and professional.

I would use again, even if the first order didn't quite go to plan.

28 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and helpful

I had a minor issue placing the order but they were very helpful and the goods came quicker than expected.

18 de setembro de 2023
Classificada 5 em 5 estrelas

Arrived in perfect time, exactly as described.

I paid for express delivery and the item I ordered arrived exactly when I needed it. Everything came exactly as described. Thanks a lot! Great company.

I looked at some of their Trustpilot feedback, and the professional responses from the company to negative feedback really gave me confidence. Looks like they have a hard working team.

12 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

PLEASE AVOID NeoComputers.

Please if you can, try and avoid NeoComputers at all costs.

Yes, for a lot of products - they have low prices, but they also have a low regard for the items. What I mean by this, is that they will ship you your items with insufficient packaging protection so your stuff gets very much so damaged in the post, and they will also then refuse to give you a no questions asked return and refund (which as a British citizen is your LEGAL RIGHT due to the distance selling laws) and instead will say that they will “test the item” themselves to “make sure the item is faulty as described”, which could mean for others with the same issue that they won’t refund you.

Please do not buy from here, unless you want to save 10 pounds on a product and don’t care about how your product that you’re buying gets to you, or the customer service for where you bought your item from.

1 de setembro de 2023
Opinião espontânea
logótipo da NeoComputers

Resposta da NeoComputers

Thank you for taking the time to leave us your feedback, I understand that on the occasion in question the item that arrived with you was shipped with a lower amount of protection inside of the packaging than we normally use, I can only say on this occasion it was an error on our part and I am sorry.

Having said that the item you received was not physically damaged, the box did have a slight crease in it but the motherboard its self had no physical damage. You asked to return the item due to you claiming that the GPU lock would not clip in place without you having to lift it up manually...We tested the board and found with several graphics cards and very little force the clip moved into the locked position every time.

You have returned every product you have ever bought from us and the first return was because you were just not happy with the motherboard but you tried to make excuses for a reason to return it. We did indeed tell you we would pay to collect the motherboard and test it to see if we can find the issue you described.

You have received a full refund for all products returned to us and have not been left out of pocket as we have paid to collect all items from you.

With regards to our customer service, when it comes to faulty items of course we want to make sure the items are faulty and it is not just user error so they will be tested upon arriving back with us and if the items are not found to be faulty they will be returned to the customer. In line with distance selling regulations if you choose to "change your mind" and want to return a product you are welcome to do so, you must inform us within 14 days of the delivery, you then have 14 days from the return being authorised to return the item back to us, the item must be in its original condition this means still sealed and unopened, not in a used condition. You can inspect the item to the same extent as it would be if you were assessing the item in a shop. Once you use an item it is to our discretion if we agree to the return, there are of course exceptions to this where if the item is faulty we offer a 30 day collect and return service and also if the goods are not of satisfactory quality.

We have always tried our absolute hardest to make sure everyone has a good experience with our company, unfortunately we cannot please everyone no matter what we do.

Classificada 5 em 5 estrelas

Good stuff

Came the next day, despite me ordering at half 3 on a random Thursday, packaging was good, didn't tell me it was on the way but it was a pleasant surprise

8 de setembro de 2023
Opinião espontânea
logótipo da NeoComputers

Resposta da NeoComputers

Hello, thanks for taking the time to leave us a review. I am happy to see you received the item quicker than expected. Apologies for not sending you a notification to say the item had shipped the tracking for this delivery must not have been updated.

Classificada 5 em 5 estrelas

Amazing customer service

All good!
I did have some questions during a purchase and shipping, and they replied to my messages within minutes. 100% recommended.
My bank (Starling) did flag them as scam though and I had to use another card, but that's hardly their problem.

24 de agosto de 2023
logótipo da NeoComputers

Resposta da NeoComputers

Thank you for leaving us some feedback, I am happy to hear our customer service team was able to reply quickly.

Classificada 5 em 5 estrelas

Good price, fast delivery

Good price, fast delivery on new build PC parts.

20 de agosto de 2023
logótipo da NeoComputers

Resposta da NeoComputers

Hi Amanda glad to hear you have had a good experience with our company, thanks for taking the time to leave us a review.

Classificada 5 em 5 estrelas

Great Customer Service

Called them - had a lovely chat with the owner. Decent folk, lovely experience with them.

20 de agosto de 2023
logótipo da NeoComputers

Resposta da NeoComputers

Good afternoon, thanks for taking the time to leave us some feedback. Great to hear that you have had a good experience :)

Classificada 5 em 5 estrelas

Warhammer Den

Exerlent warhammer kits, warhammer models and paints at a discounted price. Very helpful and friendly staff that are eager to help.

18 de agosto de 2023
logótipo da NeoComputers

Resposta da NeoComputers

Hi John, thanks for taking the time to leave us some feedback. Glad to hear we could help with your Warhammer purchase :)

Classificada 5 em 5 estrelas

Good Deals and Easy Returns

Ordered a PSU at a great price and got it the next day! Ended up going for a bigger one and returning it was very easy! I had to pay for the return which is fine and I got my money back a day after they received the parcel!

3 de agosto de 2023
Opinião espontânea
logótipo da NeoComputers

Resposta da NeoComputers

Hi Mike glad to hear we we able to help you with the power supply and that our customer service was able to get this sorted for you quickly.

Classificada 5 em 5 estrelas

Products arrived promptly

Products arrived promptly - no damage, good packaging

25 de julho de 2023
logótipo da NeoComputers

Resposta da NeoComputers

Hi Callum thanks for taking the time to leave us a review.

Classificada 5 em 5 estrelas

Great prices, excellent support

I recently purchased several components from Neocomputers for a new build PC having found them offering the best price. I'm really glad I did, because unfortunately the motherboard and CPU suffered a failure mid-use after only a couple of days and I had to send them back.

The support team at Neocomputers left me hugely impressed with their quick, clear updates on testing the parts and getting replacements out to me promptly. Despite a bit of bad luck with the original parts, things are now back up and running in only a few days and I would 100% use and recommend Neocomputers again in future.

28 de julho de 2023
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais