Netflights Opiniões 

The company was sold in January of 2026. No communication was sent to existing customers with booking. This is a huge red flag as it seems to be hidden. There an now links that no longer work when trying to view prior bookings and also new phone numbers.
This has led to me having zero confidence in the company and me canceling my booking.
Please be mindful that you are not a well known prestige brand. Trying to grow in the UK. That customers need confidence in you when using your service to visit another country at normally great cost to themselves.

Worst purchase experience ever, I am writing this to warn others about the deceptive booking process and terrible customer service on this site.
While attempting to book a flight, the website threw an error message during the payment stage, stating the transaction could not be completed. Naturally, I tried again so I wouldn’t lose the flight. It turns out the first "failed" attempt actually went through.
I was charged twice for the exact same flight due to a technical glitch on their end. When I contacted support to resolve this issue, they agreed a refund duplicate one but charges 200 pound pp as a "cancellation fee."
It is completely unacceptable to charge a customer a penalty fee for a duplicate booking caused by your own website's malfunction. I should not be paying a premium for your technical instability.

I have been trying to get hold of Netflights by email - that doesn't exsist anymore!! now by phone the waiting time is soooo long

I’ve been trying for the past week to get through to someone on the phone to cancel my flight and I’ve constantly been put on hold for 30+ mins.

I’ve emailed customer service and they advised I won’t get a refund if I cancel so it doesn’t matter. It is terrible service! I don’t want a refund just don’t want to be taking up space on a plane I won’t be on!! I’ve asked them to call me back and they still won’t.

Awful experience with this company. Booking is not clear whatsoever on the insurance. They get you booked and hooked then treat you terribly.

Customer service personnel are extremely patronising, talking about other companies rather than try and help their own customers. This is also after spending a ridiculous amount of time trying to get through. One call on hold for 35 minutes. Second call still on hold after 55 minutes and gave up.

3rd attempt still on hold after 45 minutes, again gave up.

The automated message repeats 'our travel pros are busy' I can guarantee these are NOT travel pros.

Would advise avoiding this company where possible.

I was affected by Aer Lingus pulling out of Manchester and I’d booked through Netflights. They changed my flight automatically and were very patient when I was worried that the Aer Lingus app wasn’t reflecting the new flights. I spoke to a number of people there and they were all very understanding and helpful. A special mention to Gavin, who ultimately sorted it all out. Thanks very much 😊

Netflights no longer provide ATOL protection.

I have used Netflights many times, and was always assured that when buying Hotel and flight they were ATOL protected. All reference to this has been removed from Netflights web and if you call, the staff can't clarify situation, since they were taken over by Destiny (Spanish Company). This is important and Netflights need to make their position clear

Once a great agent and we have booked with them for many years. They have made all of their team redundant from 1st January. I got this information after I emailed them saying that they have turned into an 'online travel agency' only. Their website also doesn't work now either. One of the emails says 'it's safe to book online' and 'if' your booking is confirmed it will be managed by the customer service team. I'd stay well away from Netflights...
Have since booked with 'Away Holidays' and they have given a really competitive quote and their customer service is great.

Everything whent wrong

All fine during quotes and getting money. Afterwards? Shocking service. Massive wait times to speak with someone. When you get through the staff haven’t got a clue what they’re talking about. Spent 35 minutes with someone who was making it up as she went along. Promised call back. Not been received.

Terrible experience. I called 3 different numbers and was on hold a total of 3 hours in an attempt to cancel a flight due to personal reasons. I also sent an email which I still haven’t got a reply from them.

Please avoid.

trying to call for help on a booking, on hold for 35mins plus, gave up waiting.... you need more staff.

They took our money for flights and then no confirmation or communication. They are completely scamming people

New York/Boston
Made an enquiry (Nov 25) for a trip to New York & Boston for 2 weeks in Sept 26.
Still waiting to hear back from them Jan 26, almost 2 months later.

Falguni was extremely helpful& efficient

خدمات تعديل الرحلة او الغاء ليس من الموقع يجب عليك الاتصال

Very easy!

We booked our flights to Bangkok ready for our backpacking travels back in march and were a bit hesitant based on being able to get a “ too good to be true “ deal - none the less absolutely no problems whatsoever. We were able to get our flight details onto the airlines app and went from there.

If you are hesitant like we were, go for it!

I have used netflights before too and always had great service. Booked package holiday to doha, but upon arrival hotel had confirmation for only one room instead of two. It turned out to be that it was due to fault of hotel reservation department. But i was very impressed from quick response from netflights to my email, despite it being christmas holiday period. First time booked package holiday but have booked hotel only several times and always got great deals.

£50 to amend misspelt name spotted a n hour after booking . Took forever to amend… did not respond to emails… mistakes on record of checked in luggage. Need I say more… never again
Will I book with netflights… customer service ZERO !…well done ICELANDAIR tho changed info with minimal of fuss flights comfortable and on time