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Leia as opiniões dos outros
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made... Ver mais
A empresa respondeu
Fantastic company, customer service is excellent and their teas are superb! Their Earl Grey is the best I've ever tasted. Beautifully packaged, makes a lovely gift for someone who likes good quality t... Ver mais
A empresa respondeu
Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de chás
- também em
- Casa de chá
- Fabricante de chá
- Fornecedor de brindes corporativos
- Grossista de chá
- Loja de refrigerantes
Sobre Newby Teas
Escrito pela empresa
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Informações de contacto
105 St John St, EC1M 4AS, London, Reino Unido
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4,7
Excelente
137 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The quality of tea and speed of…
The quality of tea and speed of delivery were excellent as usual, but now that you have raised the threshold for free delivery, I had to order more tea than I would have preferred in order to qualify.
17 de setembro de 2026
Lovely tea but a bit pricey.
14 de setembro de 2026
Always a pleasure to order from Newby…
Always a pleasure to order from Newby Teas
Great choices
well packaged
and prompt delivery.
Thank you
14 de setembro de 2026
Resposta da Newby Teas
Thank you for your lovely feedback. We’re glad your order arrived quickly and hope you enjoy your Newby teas. Newby Team x
Lovely tea, wherever you are
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made a difference as I still enjoy the green and oriental sencha.
24 de agosto de 2026
Resposta da Newby Teas
Thank you for sharing this with us. It’s wonderful to know that your first cup of Oriental Sencha at the Natural History Museum has stayed with you all these years.
You may be pleased to know that Oriental Sencha is now available as Floral Sencha in our silken pyramid format, recently launched in the UK in home-compostable sachets. We hope you’ll enjoy rediscovering an old favourite in its new format! Newby Team x
J'avais découvert vos thés dans un…
J'avais découvert vos thés dans un tea-room à Vallorbe et les connaissais déjà. Site bien fait. Merci pour les échantillons !
20 de agosto de 2026
Resposta da Newby Teas
Merci beaucoup pour votre gentil commentaire. Nous sommes ravis que vous ayez retrouvé nos thés et apprécié votre expérience sur notre site. Nous espérons que les échantillons vous plairont également. La Team Newby.
Very good quality and service come…
Very good quality and service come together. I went to the shop in Gstaad and the lady at the desk was not only friendly, but gave me quite a few samples with my purchase. I was impressed by the quality of the tea I bought and also by the samples. That made me order other teas. Ordering was straigth forward and two working days later I founf the package in my postbox.
25 de agosto de 2026
Resposta da Newby Teas
Thank you so much for your kind words. We’ve shared your feedback with our team in Gstaad, and they were so happy to hear it. It means a lot to know you’re enjoying your Newby teas, and we hope you continue discovering new favourites. Newby Team x
My first time shopping experience from…
My first time shopping experience from Newby Teas but, Unfortunately, the tea bag itself was damaged, and I also noticed what appeared to be mold on the outside of the bag. And the tea bag has a short period of expiration date (within 5months) Since I was concerned about the condition of the product, I did not feel comfortable drinking it and had to throw it away.
The tea was $59.00, which is quite expensive, so I was very disappointed to receive it in this condition. I requested to send others or a refund with proofs of pictures. They refused and it’s their policy.
I am disappointed with my purchase. At this point, I do not feel comfortable purchasing this tea anymore.
3 de agosto de 2026
Resposta da Newby Teas
Thank you for taking the time to share your feedback. We’re very sorry that the product you received did not meet the standard you expected from Newby Teas.
Following your correspondence with our Customer Service team in the USA, the product was fully refunded, and your concerns were investigated with our sourcing and packing teams.
We’re pleased to see from your correspondence that you were happy with the excellent service and support provided by our Customer Service team, despite your disappointment with the product itself.
We take all concerns regarding product quality seriously, and your feedback has been shared with the relevant teams for further review. We appreciate you bringing this matter to our attention and hope we may have the opportunity to restore your confidence in Newby Teas in the future.
Newby Team x
Resposta da Newby Teas
Thank you for your kind words. We’re so pleased to hear you’re happy with your Newby experience. We hope you enjoy every cup. Newby Team x
I love the tea!
I love the tea (Earl Grey) and buying direct seems best value. It would have been 5 stars if delivery had been a bit quicker, although I think I could have paid more for faster delivery, but then the cost is almost as much as the tea. I’ll make sure I don’t let it run out next time.
10 de agosto de 2026
Resposta da Newby Teas
We’re so glad you’re enjoying the Earl Grey, Rachel and thank you for your honest review. We completely understand your thoughts on delivery. We do our best to keep shipping costs as low as possible. Unfortunately, delivery companies set most of these costs. We really appreciate your understanding and, most of all, your support. We’ll be very happy to keep you stocked up with tea — hopefully before you run out next time. Newby Team x
Szybkość ,solidność,terminowość
3 de agosto de 2026
Resposta da Newby Teas
Dziękujemy za opinię! Mamy nadzieję, że nasze herbaty będą Państwu smakować. Newby.
Very good teas with excellent flavour…
Very good teas with excellent flavour coupled with good website, rapid shipping and good customer service.
4 de agosto de 2026
Resposta da Newby Teas
Thank you for your wonderful review, Richard. We’re delighted you enjoyed our teas and our new website, launched in May. We truly appreciate your support. Newby Team x
High quality tea!
31 de julho de 2026
Resposta da Newby Teas
Thank you for your lovely review, Diana! We're delighted to hear you enjoyed the quality of our tea. We truly appreciate your support and hope to welcome you back again soon. Newby Team x
Good quality product delivered promptly
23 de julho de 2026
Resposta da Newby Teas
Thanks so much for taking the time to leave us a review. It's great to hear that your order arrived quickly and that you were happy with the quality of the tea. We hope every cup is just as enjoyable, and we look forward to serving you again soon. Newby Team x
Great tea, delayed delivery.
Great tea but delivery took a little longer than expected - ordered on Sunday, delivered Friday. Will definitely use again, but take into account this slight delay.
21 de julho de 2026
Resposta da Newby Teas
Dear Colin,
Thank you for your kind review. We're so pleased you enjoyed the tea, and we appreciate your honest feedback about the delivery.
If you could contact our customer service team and let us know which courier handled your order, we'd be happy to investigate the delay and see how we can help prevent it from happening again.
While delays can occasionally occur due to circumstances beyond our control, we always value feedback like yours. We look forward to your next order!
Newby Team x
Resposta da Newby Teas
Merci beaucoup pour votre commentaire. Nous sommes ravis que votre commande, la livraison et la qualité de nos thés aient été à la hauteur de vos attentes. Bien cordialement, L'équipe Newby x
Resposta da Newby Teas
Thank you for your recommendation! It's wonderful to know you enjoyed our black tea and that your order arrived promptly. We really appreciate your support and hope you'll discover more favourites from our collection in the future. Newby Team x
Resposta da Newby Teas
Thank you for your kind words. Hearing that you enjoyed both our products and the service you received is exactly what we hope for. We hope your tea brings you many enjoyable moments. Newby Team x
Best peppermint tea I’ve ever drunk
6 de julho de 2026
Resposta da Newby Teas
What a wonderful compliment—thank you! We're thrilled our Peppermint Tea has earned the title of your favourite. We hope every cup is just as refreshing as the last, and we look forward to sharing more teas with you in the future. Newby Team x
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