Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightfo... Ver mais
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Leia as opiniões dos outros
Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Ver mais
A empresa respondeu
I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Ver mais
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Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Ver mais
Informações sobre a empresa
Escrito pela empresa
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Informações de contacto
18 Clothier Road, BS4 5PS, Brislington, Reino Unido
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excelente
589 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Customer Service after care
We love our swing and slide doors. Robyn in customer services was really helpful. After 6 years of having our doors installed we needed some replacement track tape. Top service. Thank you New Wave Doors.
17 de junho de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear MC
Thanks for taking the time to leave us this review. I'll be sure to pass on your compliments to Robyn. Please let us know if you need anything else.
Best Wishes
Customer Service Team
Brilliant service had a problem
Brilliant service had a problem with one of the doors. Contacted customer service they solved the problem over the phone and sent me the part I needed for the repair even paid the postage. Thanks Robyn very happy customer
17 de junho de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Dave
Thanks very much for leaving us this review. I'll be sure to pass on your compliments to Robyn, she'll be delighted to hear your kind words. We always try to provide an exceptional level of service and your review reaffirms all the hard work all our staff put in on a daily basis to achieve this, so thank you.
Kind Regards
Customer Service Team
Brilliant service and product
Brilliant product very pleased with our doors. We've had them for 6 years now and the opening or leading dohad started to rub on the bottom sill. We were given excellent service to adjust the door quick and friendly service.
We are very happy with these doors and the service received from New Wave Doors
9 de maio de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Eurwyn
Thank you for taking the time to leave us this review.
Our team always try to be as helpful as possible and it's great to hear that you have benefited from our team's attentiveness on this occasion.
Reviews like yours reaffirm the work we put in on a daily basis to ensure our customer's experience with us is as easy and effortless as can be.
Thank you for your future recommendation, this is really appreciated.
Kind Regards
Customer Service Team
Not all heroes wear capes!
I contacted New Wave as the house I bought had their doors across the back and were in need of repair. With me being in Liverpool and them in Bristol, it wasn’t feasible (nor their job) to come and look at the doors. The doors are quite old and not supplied any more, but Claire and Robyn gave me so much help. I sent them videos and pictures and their expertise helped us to figure out what needed to be done. I had had at least 4 local window/door repair people out who were unable to fix the issue. New Wave sent me out all of the parts I needed (including some extras as spares!) completely free of charge and even covered the postage.
They have offered to do video calls when the repair man comes back if they need any guidance. Now I can tell the repair man what is broken and I have the parts for him to replace and get the doors sorted!
To say that they have gone above and beyond is a major understatement. It really does reaffirm your faith in people when someone can be so helpful when it’s technically ‘not their problem’.
Thanks to them I won’t need new bi-folds, saving me thousands. But I ever do, I know where I’ll be going to buy them!
26 de abril de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Tony
Thank you for taking the time to leave us this review.
Our team always try to lend a helping hand where they can and it's great to hear how impressed you have been being on the receiving end of their knowledge and generosity.
Reviews like yours reaffirm the work we put in on a daily basis to ensure our customer's experience with us is as easy and effortless as can be.
You know where we are if you need anything else.
Kind Regards
Customer Service Team
I can highly recommend new wave bi-fold…
I can highly recommend new wave bi-fold doors, you can feel the quality of the product when you close them, they provide a great door seal excluding all the draughts even on the widest of day's . The door may cost a bit more but it's money well spent highly recommended
9 de fevereiro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear John
Thank you very much for your review. It's always a good day for us when we know one of our customers has experienced, first hand, some of the many benefits a New Wave Door has over a bi-fold door. Your review reaffirms the work our entire team put in on a daily basis to ever improving our product and our customer's experience, so thank you for that.
I will be sure to pass on your compliments to the team and everyone involved, thanks again for choosing New Wave Doors for your project.
Kindest Regards
Customer Service Team
Excellent doors
Had another set fitted to an extension after being very happy with one set fitted 5 years ago.
Very friendly fitters and they even fitted a new handle to my old doors free of charge.
The new doors are great, and with 4 panels they are extremely flexible in opening options.
Highly recommended.
24 de abril de 2024
Resposta da New Wave Doors
Dear Brian
Thanks for taking the time to leave us this review, it's great to hear that the product and team left such an impression on you the first time round that you have come back for another set! The latest version of the door really is something isn't it?!
You know where we are if you need anything else.
Thanks for choosing New Wave Doors for your project (again).
Kindest Regards
Customer Service Team
Had a problem with the locking…
Had a problem with the locking mechanism, we live in Suffolk so just had the doors delivered and had our own installer. Anyway phoned customer service who asked for a video and then some pictures, came back to me with what to do. Got our installer to pop by and what they explained he done and all fixed.
Robyn was very helpful even though we are still in a bit of a mess and I couldn’t find our paperwork she sorted everything without insisting on me finding it.
Great service
15 de abril de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Dianne
Thanks for taking the time to leave us this review. We try to make our customer's experience as easy as possible and your review reaffirms the work we put in on that front, so thank you!
You know where we are if you need anything else.
Kindest Regards
Customer Service Team
Slide doors with a difference…
Procurement through to installation with the New Wave Doors team was excellent.
Fantastic doors.
I do not hesitate to recommend.
5 de abril de 2024
Resposta da New Wave Doors
Dear Allan
Thanks for taking the time to leave us this review, it really does reaffirm all the hard work our entire team has put into improving our product and customer's experience. I'm so glad you have been able to experience this first hand!
Thanks for choosing New Wave Doors for your project.
Kindest Regards
Customer Service Team
Very Happy
Had a great experience from pre-order through to install with them. Very happy with the product and first class service.
10 de abril de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Customer
Thanks for your review, i'm so glad your happy with everything!
Please don't hesitate to reach out should you need help in the future.
Kind Regards
Customer Service Team
Great doors
Great doors and helpful staff, made sure we measured correctly and discussed options well. Delivered within 3 weeks of order and fitted by knowledgeable guy, who seems to have done good job.
I prefer the appearance to bi-folds as no hinges etc and open really smoothly.
3 de abril de 2024
Resposta da New Wave Doors
Dear Richard
Thanks for taking the time to leave us a review. I'm so glad you're happy with everything!
It's always a good day for us when we know one of our customers has experienced, first hand, some of the many benefits a New Wave Door has over a bi-fold door.
Your review reaffirms the work our entire team put in on a daily basis to ever improving our product and our customer's experience, so thank you for that.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
The door looks beautiful
The door looks beautiful! I can't stop opening and closing it just for fun!
20 de março de 2024
Resposta da New Wave Doors
Dear Valentina
Thanks for your review, i'm so glad your happy with everything!
Please don't hesitate to reach out should you need help in the future.
Kind Regards
Customer Service Team
Excellent customer service
Excellent customer service, with a great product. Our customer was delighted with the product, having been disappointed with his options on a bifold for opening choices. Fast and efficient communication. Many thanks
1 de março de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Lee
Thanks for taking the time to leave us a review. It's great to hear that, both, you and your customer are impressed by the product, It's always a good day for us when we know one of our customers has experienced, first hand, some of the many benefits a New Wave Door has over a bi-fold door. Your review reaffirms the work our entire team put in on a daily basis to ever improving our product and our customer's experience, so thank you for that.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Definitely recommend!
Really happy with the doors, we did have an issue with one dropping down slightly making it difficult to open (new build) but this was sorted quickly on the first visit and it's worked perfectly ever since.
2 de março de 2024
Resposta da New Wave Doors
Dear Georgia
Thanks for sharing your feedback with us, its great to hear your happy with everything!
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
All round good experience
The patio doors are superb and exactly what we had hoped for. Communication from the company was excellent throughout the whole process from sales to ordering to installation (it was also done very quickly once we committed to the order). The installers were very efficient, polite and helpful.
6 de março de 2024
Resposta da New Wave Doors
Dear Peter
Thanks for your feedback, it's great the team and product have left such an impression on you! I'll be sure to pass on your compliments to everyone involved.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
warranty repair
Had minor settlement of the doors about 8 months after installation. Sorted out under warranty. Arrived on time, diagnosed the problem quickly, doors are as good as new. Great after sales service.
8 de março de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear John
Thanks for your kind words, it's great the team and product have left such an impression on you! I'll be sure to pass on your compliments to everyone involved.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
I’ve had a very pleasant experience…
I’ve had a very pleasant experience dealing with New Wave Doors. Phone calls were answered quickly and I always knew who I was talking to. Service is friendly and the process happened to be much quicker than expected. Installation team was professional and efficient. The only disappointment was that the doors can only be opened fully to the same side as the master door. I didn’t know that. Everything I read about the doors was suggesting flexible options. Other than that I’m very pleased.
6 de março de 2024
Resposta da New Wave Doors
Dear Tuuli
Thanks for sharing your feedback with us, we're so glad the team were able to leave such an impression on you - i'll be sure to pass on your kind words to everyone involved.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
New Wave Doors are a serious option.
we were interested in New Wave Doors because we liked the look of them and how they worked. My concerns were around how weatherproof they were. We were close enough to visit their showroom and have a proper look! The doors were well made and, Living in a wet and windy Welsh hill vilage, they looked pretty sturdy. NWD have been great all the way through, I'm self building and was a little erratic with my requirements (and measurements), but felt supported right up to the "are you sure?" date. Installation team were friendly and professional . The doors look great!
I'm genuinely impressed with my doors, we've had 3 months of weather, (Dec, Jan, Feb) and they've been bombproof - well, weatherproof. I feel like further support would be available if needed. NWD are an excellent option.
6 de março de 2024
Resposta da New Wave Doors
Dear Steve
Thanks for sharing your feedback with us. it's great to hear our product and team were able to leave such an impression on you! We do try to go above and beyond when it comes to the service we provide our customers, both before and after the installation, to ensure they feel as comfortable and safe as possible and review reaffirms the hard work we put in on this front, so thank you.
You know where we are if you ever need anything else.
Best Wishes
Customer Service Team
Great service
Zoe has been very helpful every step of the way - for me I personally like the friendly/family non corporate approach
She was open and honest about cost and what would look best without over selling
Can’t wait for the finalised product
4 de março de 2024
Resposta da New Wave Doors
Dear Kelly
Thanks for taking the time to share your feedback with us, i'll be sure to pass on your compliments to Zoe, i'm sure she'll be delighted!
Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
The product is very good and well made…
The product is very good and well made and the service department when I needed to contact them were very responsive to a minor issue that we had with a faulty glass unit it was promptly replaced overall I am very satisfied with this company and their product and I would recommend their product to anyone
2 de março de 2024
Resposta da New Wave Doors
Dear Bob
Thank you very much for your kind words.
The doors really are amazing aren't they! I'm so glad the team were able to leave such an impression on you and i'll be sure to pass on your compliments
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Such a great company to deal with
Such a great company to deal with. Their doors are fantastic. Expertly fitted by Connor. It was really easy dealing with them. The doors look great. I would definitely recommend them.
13 de fevereiro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Chris
Thanks for leaving us a review. It's always a great day for us in the office when we know our team's effort has left this kind of impression on a customer. Your review reaffirms the work we all put in on a daily basis to ever improve our customer's experience and product.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
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