Nicky Robin Memorial Jewellery Opiniões 246

Resposta da Nicky Robin Memorial Jewellery

10/04/2026

Thank you for your review and feedback. We are happy to hear that you love your necklace. With this specific memorial necklace, we selected a link chain to ensure it fits securely through the pendant bail. We understand that a larger end loop is the standard for ease, but to ensure the pendant remains removable and safe, we've utilised a chain that can be fastened via the existing links. At Nicky Robin, we are always looking to improve and we are currently researching ways to adjust this pendant bail type to accommodate a larger fastening without compromising the design.
We would like to thank you again for providing us feedback.

Resposta da Nicky Robin Memorial Jewellery

9/04/2026

Thank you so much for your kind feedback.
We know how important it is to feel reassured when waiting for such a special piece of memorial jewellery, so we make it our priority to keep you updated at every stage.

We’re so glad you found the process efficient.

Warmest regards

Nicky Robin Memorial Jewellery

Resposta da Nicky Robin Memorial Jewellery

10/04/2026

Thank you so much for your kind words. We are honoured to have created this dog ashes ring for you. At Nicky Robin, we know how much these pieces mean, so we make it a priority to keep you updated throughout the entire memorial jewellery process. We’re so glad you’re happy with the quality and the service. Knowing that your pet memorial keepsake brings you comfort means the world to us. Thank you for the high recommendation.

Resposta da Nicky Robin Memorial Jewellery

10/04/2026

Thank you so much for your kind recommendation. We are so pleased we could create this Sunflower memorial ashes necklace in memory of your grandmother. It is wonderful to hear that the design was the perfect tribute to her favourite flower. At Nicky Robin, we know how much peace of mind matters when sending cremation ashes, so we make sure our delivery process is clear and supportive every step of the way. We’re glad you felt updated and assured throughout. Thank you for sharing your experience with us.

Resposta da Nicky Robin Memorial Jewellery

12/04/2026

Thank you so much for your lovely review. We feel truly honoured that you chose us to create such a sentimental ashes pendant for you.

As a UK based memorial jewellery specialist, we pride ourselves on providing a compassionate and professional service. We are so glad you found our team understanding and that the quality and colour of your jewellery were exactly what you hoped for.
Knowing that our customer service made this difficult time a little easier means the world to us.

Thank you for recommending our memorial keepsakes to others.

Warmest regards
The Nicky Robin Memorial Jewellery Team

Resposta da Nicky Robin Memorial Jewellery

28/03/2026

At Nicky Robin, we understand the deeply sensitive nature of memorial jewellery. This is why every customer is provided with a free inclusions pack containing clear, bolded instructions recommending a tracked postal service for the security of their loved ones and pets ashes or hair.

When these safety instructions are not followed for example, if items are posted without the correct postage, or no postage, it unfortunately leads to surcharges and significant delays, even loss within the Royal Mail system. In such instances, we frequently go above and beyond our standard duties, including contacting Royal Mail on a customer’s behalf or even offering to cover unpaid surcharges ourselves to ensure the safe arrival of these precious items.

While we are always here to support our customers through their journey of grief with empathy and patience, we must maintain a zero tolerance policy regarding harassment, profanity, or slurs directed at our team. To protect our staff, any such behaviour results in the immediate cancellation and full refund of an order.

We remain committed to providing a respectful, secure service for all our customers and their loved ones.

Resposta da Nicky Robin Memorial Jewellery

12/04/2026

Thank you so much for coming back to us for three of your pieces. It was a real privilege to make your memorial ring and ashes earrings for you.

We’re so glad you found the online ordering process easy and that you’re happy with how quickly everything arrived.

Knowing you love the quality of your handcrafted memorial jewellery truly makes our day.

Warmest regards

Nicky Robin Memorial Jewellery

Resposta da Nicky Robin Memorial Jewellery

12/04/2026

Thank you so much for your kind review. We’re so pleased you’re happy with your ashes necklace and that it arrived safely and beautifully packaged.

It was a privilege to create such a special piece in memory of your parents. We know how important the ordering process is when it comes to memorial jewellery, so we’re glad you found it simple and straightforward.

Warmest regards

Nicky Robin Memorial Jewellery

Resposta da Nicky Robin Memorial Jewellery

17/04/2026

Hi Stuart, Thank you so much for your kind words and trusting us to create your beautiful memorial jewellery for you. I know how important it is to have a meaningful keepsake to keep your loved one close to your heart. We take great pride in ensuring every piece of ashes jewellery is crafted with the highest quality and care. Thank you for your recommendation; it means the world to us.

Resposta da Nicky Robin Memorial Jewellery

17/04/2026

Hi Janice, Thank you so much for your lovely review. We truly understood the importance of getting your memorial necklace to you as quickly as possible, and we are so glad we could get it delivered even earlier than expected. Creating high-quality handcrafted keepsakes that bring comfort is at the heart of what we do. We are incredibly grateful for your trust in our memorial jewellery services and are delighted that you are so happy with the finished piece.

Resposta da Nicky Robin Memorial Jewellery

17/04/2026

Hi Kim, We’re so glad you're happy with your purchase. We pride ourselves on providing a prompt service for all our memorial items, ensuring a fast delivery without ever compromising on the quality of the product. It means a lot to our team to know we’ve met your expectations. Thank you for your kind feedback.

Resposta da Nicky Robin Memorial Jewellery

29/12/2025

Hi Lisa, firstly we would like to apologise that you are not happy with your ring. Please be assured that the ring is 100% genuine 925 Sterling Silver.

The oxidisation is normal for silver and Sterling silver metals and it can depend on how the jewellery piece is exposed to airborne chemicals, other substances and even ph levels in the skin.

Necklaces and rings can also differ as we tend to wash our hands more often, exposing them to chemicals in hand washes, sanitisers, creams and a polishing cloth should be used daily to avoid built up of residue throughout the day.

It is a shame that you felt the need to provide a 1 star review first, without contacting us directly to let us know about the issue and to provide us with the opportunity to offer our support to sort this for you. We were unaware there was an issue until we received this review and we are a company that offers excellent customer service and is always happy to resolve issues as best as possible for our customers, with the tarnishing on your ring being very easily rectified.

We will be in touch with you via email to offer our services in rectifying and cleaning your ring for you. Please check your inbox and spam/junk folder incase our email falls into there.

Warmest regards

Nicky Robin Memorial Jewellery