Communication- Excellent. Emails sent always answered promptly Delivery - fantastic, ordered n paid for watch Wednesday morning first thing selected paid the before 1200hrs nextday option it was... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Awesome watches with a cool and actually usefull gimmick/feature (tritium lights). I keep smilling for my self when seeing the watch glowing. They sent the watch the day after i placed the order. Ship... Ver mais
A empresa respondeu
The web site and ordering process for new watch straps works well. After five years the watch continues to keep time, look great, remains watertight and crystal is not scratched. Part prices a little... Ver mais
A empresa respondeu
I received my NITE MX-10 explorer and it is a great watch. Great finish quality and the low dial with the climbing rehaut with the tritium inset on it is visually stunning. The crystal is optically pe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.
Customer Guarantee
-
We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty.
Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.
Informações de contacto
Unit 14, Silver Business Park, Airfield Way, BH23 3TA, Christchurch, Reino Unido
- theteam@nitewatches.com
- www.nitewatches.com
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The strap arrived quickly and in good…
The strap arrived quickly and in good condition. Included were 2 bars for fitting a different style of strap (rather than 4 pins required for my strap).
29 de junho de 2026
Resposta da NITE Watches
Thank you for your feedback, we can see that you ordered a pre 2022 strap, if we are not aware of the exact model of watch ,we send standard spring bars, if we know what generation the case is, we can provide the matching pins-screws. we believe the issue was resolved, if not, please contact us.
Resposta da NITE Watches
Thank you
Great choices
Great choices, very competitive prices and a superb product range. The delivery service is very prompt and I am now on my 3rd watch (albeit this one was a gift and the way it lit up the persons face at a very special birthday just says it all).
27 de abril de 2026
Resposta da NITE Watches
That's great to read !
Service from the company was…
Service from the company was responsive, straight forward, and professional. I was greatly appreciative of the customer experience from Nite, matching the value of the product itself. Delivery was quick considering the distance covered, no issues with shipping.
13 de maio de 2026
Resposta da NITE Watches
Thank you Ryan, this is appreciated.
I love the watch however....
I love the watch, I love the service.
However, I thought the rubber strap was a little expensive. The old strap perished and split at work after a couple of years. Buy a new one, everything great but could not fit it myself for love nor money. I spent an hour and gave up. Took it to my local watch man and he fought with it for almost a day....
18 de junho de 2026
Resposta da NITE Watches
Hi Gary, we appreciate the MX10 rubber straps are particularly difficult, there is a knack to it but, they have to be tight to stay secure. We have listened to our Customers regarding this and are in the process of changing the manufacture of these watch straps to try to overcome this issue.
Super quality watch
Super quality watch and great communication from start to finish.
17 de junho de 2026
Resposta da NITE Watches
Thank you Ian
Quality straps great price fast delivery
Ordered new straps from the Offers section. Arrived quickly and well packed with sorting bars for each and a roll to change. Great quality and being on offer great price
15 de junho de 2026
Resposta da NITE Watches
Thank you Susan
Excellent communication very helpful…
Excellent communication very helpful advice would definitely recommend to others
15 de junho de 2026
Resposta da NITE Watches
Thank you Richard, we love a recommendation!
excellent watches
excellent watches. had mine 20 years and o lying.needed it serviced twice. and 2nd time it was nigh destroyed. all fixed again and really quickly
31 de outubro de 2025
Resposta da NITE Watches
Hi Brian, thank you , so happy we could help
Such great watches
Such great watches. I bought this for a friend as I love mine so much.
Would recommend
Tough, and understated stlye
7 de junho de 2026
Resposta da NITE Watches
Thank you Peter, we appreciate your feedback
Customer service and communications…
I found the customer service and communications to excellent throughout my dealings with NITE. A family-run business that goes the extra mile, in my experience. Highly recommended.
3 de junho de 2026
Resposta da NITE Watches
That means a lot to us Michael, thank you.
Resposta da NITE Watches
Many thanks
Thorough process to ensure quality
Thorough process to ensure quality. Time consuming I know, but quality product needs care.
1 de junho de 2026
Resposta da NITE Watches
Thank you for your feedback Brin
Received my package in a brief amount…
Received my package in a brief amount of time which was great for the distance it traveled.Also a very nice watch with bright tritium, well pleased 😀. Leo
1 de junho de 2026
Resposta da NITE Watches
Thank you Leo
Amazing customer service…
I had a faulty strap on my MX 10 watch and emailed to query. Gail was very transparent in explaining that they had some quality issues with a batch of straps and agreed to send a replacement.
It duly arrived with an additional webbing strap and pin tool..
Couldn’t have hoped for better customer service - Well done NITE Watches..
4 de junho de 2026
Opinião espontânea
Resposta da NITE Watches
Glad we could help Paul
La consegna è stata anticipata di 1…
La consegna è stata anticipata di 1 giorno. Grazie
27 de maio de 2026
Resposta da NITE Watches
Thank you for letting us now, your order is on its way.
Got a reply within the time…
Got a reply within the time expected,very helpful and polite but I sent photos as discussed but haven't heard anything since unless it's me, overall great. I'll try again with photos. Geoff.
12 de maio de 2026
Resposta da NITE Watches
Hi Geoff, I have just looked at the email trail and there are no photos or response from you asking which model you have so we can advise accordingly ? please resend or email us on theteam@nitewatches.com and we will do what we can to resolve your issue. Gail.
My first nite , love it
Great quality for a reasonable price. Delivery to the UAE was super fast.
26 de maio de 2026
Resposta da NITE Watches
Thank you Mohamed, for taking the time to leave your feedback, we appreciate it.
The watch was returned from Australia…
The watch was returned from Australia for battery replacement/service, there was a few little hiccups along the way but the team sorted everything out with kindness and professionalism.
Very happy outcome
Thanks Mark
8 de maio de 2026
Resposta da NITE Watches
Hi Mark, thank you for the feedback, we got there in the end! sadly, Customs paperwork and shipping seem to change from week to week and is tricky to keep up with but, your watch is back and we are glad your happy with the result.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.