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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I’ve had decent experiences in ordering from NOVICA and the items have been nice and just as described. My only warning is to plan in advance because some items seem to get “stuck” in the delivery pro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I always try to purchase from Novica, as the household items, jewelry, etc. are of the best quality and made by talented artisans. Purchases from Novica, wither for myself or as gifts are always gra... Ver mais

Classificada 5 em 5 estrelas

I love the Artisans jewelry that you sell on your website! It's the most beautiful and collectable jewelry that I own. If there is a problem with any of my orders, you fix it immediately. I can always... Ver mais

Classificada 1 em 5 estrelas

Am 2.2.2026 Katzenplattform 'Levi' vorbestellt mit der Info es wäre Mitte Februar lieferbar. Jetzt haben wir den 8.3. und keinerlei Kommunikation. Auf Nachfrage kommt die Antwort "in 3-4 Werktagen" -... Ver mais

Informações sobre a empresa

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Informação fornecida por diversas fontes externas

Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

100 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Nice items but delivery can get stalled.

I’ve had decent experiences in ordering from NOVICA and the items have been nice and just as described. My only warning is to plan in advance because some items seem to get “stuck” in the delivery process wherein I’ve received notice that a label was created but then the tracking doesn’t move at all for 1 to 2 weeks. I’m not sure the reason why but after I contact them to ask, the item/tracking seems to get moving again and the purchase arrives pretty quickly after that. They don’t explain though, just give me a new tracking link where I see progress has recently been made and the item is then actually on the way to me.

6 de abril de 2026
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you so much for your thoughtful review and for your continued support of NOVICA. We are glad to hear you have enjoyed the quality of the items you’ve received.

We also truly appreciate you calling out your experience with shipping, as we understand how important clear tracking updates are. To help keep shipping costs as low as possible for our customers, many of our items are shipped using consolidated international shipments from the country of origin. During this stage, your order is traveling with other customer packages, which is why tracking may show as inactive for a short period.

Once the shipment arrives in the United States, it is then handed off to a local carrier such as USPS, and tracking updates will begin to appear and move more quickly from that point forward.

We appreciate your patience and understanding with this process, and we are always here if you have any questions along the way. Thank you again for your support.

Kind Regards,
Robbie P.

Classificada 5 em 5 estrelas

Magnificent

So far, my experience of this network, and the goods provided, has been nothing less than stellar. Wonderful variety of options on an easy-to-navigate site, that arrive in their gorgeousness and shine! AND it's serving populations better than any other shopping experience! What's NOT to love?

21 de março de 2026
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you so much for your kind and thoughtful review!

We’re truly delighted to hear that you’ve had such a stellar experience with both our selection and your orders. It means a great deal to us that you appreciate not only the quality and beauty of the items, but also the impact behind them. Supporting artisans around the world is at the heart of what we do, and we’re grateful to have you as part of that mission.

Thank you again for your support, we look forward to serving you again soon!

Kind Regards,

Robbie P.

Classificada 5 em 5 estrelas

NOVICA Has Beautiful Handmade Items from Around the World

NOVICA offers unique, hand-made products from artists around the world. I especially like the jewelry and clothes made of 100% cotton, wool, silk, rayon, or bamboo. This site is full of wonderful gift items.

19 de março de 2026
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you so much for your wonderful review!

We’re thrilled to hear how much you enjoy our collection, especially the jewelry and clothing made from natural materials. Our artisans take great pride in their craft, and it’s incredibly rewarding to know their work is appreciated and cherished. We’re happy you’ve found NOVICA to be a great place for unique and meaningful gifts.

Thank you again for your support and for being part of our community.

Warm regards,

Robbie P.

Classificada 5 em 5 estrelas

Kudos to Novica from a long time customer

I have been purchasing items from Novica for more than a decade, and I will continue doing so as what I have received are very high quality products from all over the world. The fact that the beautiful jewelry, clothing, and home decor pieces that I have bought are made by individual artisans makes me even more proud to support their efforts. And, I have always been wowed by each purchase too, from the items themselves to the secure packaging and prompt receipt of each item.

30 de novembro de 2025
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you so much for your continued support over the years!

It truly means the world to us to have loyal customers like you who have been part of our journey for over a decade. We’re so glad to hear that you’ve consistently been pleased with the quality of your purchases, as well as the care taken in packaging and delivery. Knowing that you value the artistry and the individuals behind each piece makes your support even more meaningful.

We’re honored to have earned your trust and look forward to continuing to bring you beautiful, handcrafted treasures for years to come.

Warm regards,

Robbie P.

Classificada 5 em 5 estrelas

Novica helps artists from around the…

Novica helps artists from around the world. The artwork is unique and beautiful. They stand behind their products if you have an issue. I highly recommend them.

2 de março de 2026
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you so much for your kind words and recommendation!

We’re grateful you recognize the heart of what we do, supporting talented artisans from around the world while offering unique beautiful pieces. It’s also wonderful to hear that our commitment to standing behind our products has made a positive impression.

Your support means a great deal to us and to the artisans we work with. Thank you again for being part of our community!

Warm regards,

Robbie P.

Classificada 5 em 5 estrelas

Buying From Different Parts of the World

I like the fact that one can order different items from different parts of the world made by artisans and be able to help them also.

20 de fevereiro de 2026
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you so much for your thoughtful review!

We’re glad to hear you enjoy discovering items from different parts of the world while also supporting the talented artisans who create them. That connection between customers and artisans is at the heart of everything we do, and it’s wonderful to know it resonates with you.

We truly appreciate your support and look forward to bringing you more unique, handcrafted pieces in the future!

Warm regards,

Robbie P.

Classificada 5 em 5 estrelas

High quality

The items I buy from Novica are always of high quality. Novica's customer service is responsive and helpful when needed. I also appreciate Novica's fair trade philosophy.

7 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quirky & Personal

I like my gifts quirky, personal, and unexpected.
Novica never lets me down; it's my go-to for something different. The gift wrap gets as many compliments as the gifts and my friends love going to the site and reading the artisan's story...I love getting a big Thank You!

16 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I highly recommend Novica

I highly recommend Novica! I have been purchasing from their site since 2016 - mostly jewelry, clothing, and accessories from a variety of countries. Novica offers quality items at a variety of price points, and I feel that their pricing is quite reasonable. I enjoy being able to support Fair Trade artisans throughout the world. The merchandise arrives in a timely manner and beautifully wrapped - even without paying extra for gift wrapping. It is always accompanied by a note from the artisan, which is a special touch. The few times when an item was not what I expected, and I needed to return it, the return process was seamless. In addition, Novica offers incentives for savings- both through discounts it provides in emails, and the ability to accrue credits by using the site. It is one of my go-to companies!

24 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The number one place I look . This site is so special.

If and when I am looking for something special or different, I always look at Novica, and I can always find what I want. The fact that the artisans involved in Novica are all trying to start up their own businesses and support their families, is so special to me. They are so talented and full of love....you can just see it and feel it in their work. I have so much from Novica, and I truly love every single piece.

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bring joy with every purchase!

I started purchasing from Novica over 20 years ago as I believe in Novica's mission to support local independent artisans and their communities. I'm an Ambassador member now, having purchased at least 40 unique and beautifully made items from many different regions around the world. Novica is an ethical, mission-driven organization that brings joy to artisans and to me!

18 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I always try to purchase from Novica

I always try to purchase from Novica, as the household items, jewelry, etc. are of the best quality and made by talented artisans. Purchases from Novica, wither for myself or as gifts are always gratefully and happily received - and beautifully wrapped as well! Whenever I am looking for a special, unique gift, I know that I will find it on Novica, made by people who care.

12 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Works of Art

It's important to support those who are trying to support themselves. Everything I have purchased over the years has been awesome.

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome Artisans!

I love the Artisans jewelry that you sell on your website! It's the most beautiful and collectable jewelry that I own. If there is a problem with any of my orders, you fix it immediately. I can always count on you for quality merchandise. Reasonably fast shipping, considering it is coming from across the world! Please keep up the great work!

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love all of the unique gifts

I love all of the unique gifts, but most of all the earring’s!!!!!!!!! I have never seen so many gorgeous options in one place. I have shared the website with so many friends.

The quality of the jewelry is outstanding.

1 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love Novica

I love Novica - there is always something interesting and unique one can enjoy. About- service it is great; when I needed exchange it was done quick and easy the same in case of a return.

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Shopping with Novica is a wonderful…

Shopping with Novica is a wonderful experience! Not only do they have beautiful products, each item is handmade in the traditional way by master artisans, whose information is provided with each purchase. Supporting these artisans through purchases helps to ensure that their work can continue. Highly, highly recommend!

18 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Am 2.2.2026 Katzenplattform 'Levi'…

Am 2.2.2026 Katzenplattform 'Levi' vorbestellt mit der Info es wäre Mitte Februar lieferbar. Jetzt haben wir den 8.3. und keinerlei Kommunikation. Auf Nachfrage kommt die Antwort "in 3-4 Werktagen" - die sind auch schon wieder vorbei. Unterirdisch.

3 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Desastre

Los productos seguro que son buenos, pero un desastre la web. Intenté comprar una cárdigan unas cuantas veces y la web no me lo permite. La atención un desastre porque al expresar mi problema me dijeron que no podían arreglarlo y me he quedado sin la compra, cosa que me parece una falta de respeto al cliente.

6 de fevereiro de 2026
Opinião espontânea
logótipo da NOVICA

Resposta da NOVICA

Thank you for sharing your experience. We are truly sorry to hear about the frustration you encountered while trying to place your order. That is certainly not the experience we want anyone to have, and we sincerely apologize that you felt unsupported when you reached out for help.

We understand how disappointing it must have been to attempt your purchase multiple times without success. Please know that we take feedback about our website and customer service very seriously, and your comments will be shared with our team so we can continue improving.

We would truly appreciate the opportunity to make this right. Please feel free to call us directly at 800.347.3147. One of our agents will be happy to assist you personally with placing your order. We also have Spanish-speaking representatives available Tuesday through Saturday from 9am to 5pm CST to better support you.

We value you as a customer and hope to have the chance to restore your confidence in us.

Sincerely,
Robbie P.

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