I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
A empresa respondeu
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... Ver mais
A empresa respondeu
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informações de contacto
24 New Street, B2 4RQ, Birmingham, England, Reino Unido
- 0121 643 3390
4,9
Excelente
261 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Heena helped me get esim
2 de julho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Resposta da O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received from Jasmine
Resposta da O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Very helpful staff in store
Very helpful staff in store. Jasmine was really patient with fixing my sim issues
1 de julho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Heena was brilliant in helping me with…
Heena was brilliant in helping me with my phone issues and was super quick and helpful, I’m so happy to have everything g sorted! Thank you!
30 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for your lovely feedback Amy, we're pleased to hear that Heena was able to help resolve your phone issues quickly and efficiently, leaving a positive experience. We'll be sure to pass this on and thanks for choosing O2.
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pjDgLT
Facebook: https://bit.ly/444pWkC
Heena was very good and helped me…
Heena was very good and helped me activate my esim
30 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4giLh0W
Facebook: https://bit.ly/4p17XVT
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gRd1Kb
Facebook: https://bit.ly/4vTG0BK
Helped explain my bill and get it paid…
Helped explain my bill and get it paid as I could not do it on my phone or customer service store staff are very helpful
30 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f9s3K6
Facebook: https://bit.ly/4gTHjMm
Very good service from Jasmine
30 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Hi John, thanks for taking the time to leave a lovely review.
We're delighted to hear that Jasmine provided very good service and made such a positive impression. We'll be sure to share your kind feedback with her.
If you do need anything in the future, don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fnznkp
Facebook: https://bit.ly/4vIOlYe
Jasmine was very nice and helpful great…
Jasmine was very nice and helpful great service
30 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKIouP
Facebook: https://bit.ly/4aAXEBY
Got my sim sorted very helpful
30 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eSeDRs
Facebook: https://bit.ly/3QLLq2F
Good service jasmine was really good
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v5qyRR
Facebook: https://bit.ly/4vEwGSf
Got my sim set up thanks jasmine
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Hi Muhammad, thank you for leaving us a review.
We're really pleased to hear that Jasmine helped get your SIM set up and made the process straightforward for you. We'll be sure to pass on your kind feedback.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4hmHZKz
Facebook: https://bit.ly/4fkqGqR
Heenan restored my data services
Heenan restored my data services. Very patient and helpful.
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Hi Amal, thank you for leaving us a review.
We're really glad to hear that Heenan was able to restore your data services and provide such patient and helpful support. We'll be sure to pass on your kind feedback and recognition.
If you do need anything in the future, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bCQZaL
Facebook: https://bit.ly/45hse04
The people at o2 are very good and…
The people at o2 are very good and assist customers well
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w9S4i6
Facebook: https://bit.ly/4weP7wP
Good service jelped me pay my bill
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Nathalie. We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4eOpTym
Facebook: Send us a private message or mention us at: https://bit.ly/443FzZv
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Nikolajs. We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4oTMmi1
Facebook: Send us a private message or mention us at: https://bit.ly/4ex0J8s
Customer service is very understanding…
Customer service is very understanding and quick to respond
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Asim. We're glad to hear that you've had a great experience with our agents. If you need any further assistance, please reach out using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4ePI86r
Facebook: Send us a private message or mention us at: https://bit.ly/4pdX0k1
Heena was incredibly kind and patient…
Heena was incredibly kind and patient with us and really helped us and guided us
She also helped us log into our o2 account which we have been doing for quite sometime.
29 de junho de 2026
Opinião espontânea
Resposta da O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Asim. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4aUvPEI
Facebook: Send us a private message or mention us at: https://bit.ly/4f9UOGx
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
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