Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.
A empresa respondeu
Units 55-56, Victoria Centre, NG1 3QG Nottingham, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.
A empresa respondeu
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Ver mais
A empresa respondeu
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Ver mais
A empresa respondeu
Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an... Ver mais
A empresa respondeu
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Reino Unido
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Natasha has been absolutely amazing she been very helpful also Serena was very helpful

Resposta da O2 - Nottingham
Natasha was fantastic and very helpful and always trying her best to make me as a customer happy thank you Natasha

Resposta da O2 - Nottingham
The staff were very welcoming and patient with me as I am a 65 year-old dinosaur when it comes to technology in particular the manager (MT) & his assistant (VAISH) were very helpful and supportive resolving my problem with getting me back on my network.

Resposta da O2 - Nottingham
Efficient courteous and very helpful.

Resposta da O2 - Nottingham
Serena did good job I love the way she serve to us
I'm very satisfied with here

Resposta da O2 - Nottingham
Understanding my needs and not trying to upsell

Resposta da O2 - Nottingham
Serena was very generous with her time and really pulled through for me and made me feel really taken care of so thank you
harvey webb

Resposta da O2 - Nottingham
Good service to resolve two quite complex problems concerning my account. Excellent!

Resposta da O2 - Nottingham
Serena was very helpful and helped me solve a very important issue for me.

Resposta da O2 - Nottingham
Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.

Resposta da O2 - Nottingham
Kareem was really helpful, patient and very knowledgeable. The whole process was smooth and I was happy with the product he suggested.

Resposta da O2 - Nottingham
Serena help me to disconnect my airtime with no trouble at all! Very helpful. Polite and chatty. Solved our problem in no time

Resposta da O2 - Nottingham
Brilliant service in store very happy

Resposta da O2 - Nottingham
Serena was absolutely brilliant. Answered all of our questions and helped us with getting the best deals!

Resposta da O2 - Nottingham
I had been a victim of over the phone fraud and went into the Nottingham branch at Victoria Centre. Sinead was super helpful and put my mind at ease immediately. Everything was sorted in less than 30 mins.
Thank you so much everyone at 02 😊

Resposta da O2 - Nottingham
Serena/Dhruvi was so helpful. Knowledgeable, thoughtful, courteous and professional

Resposta da O2 - Nottingham
Friendly and helpful staff explained what they was doing and made sure I understood Fola and Serena helped to solve my problem and helped me to reset my password 🙂

Resposta da O2 - Nottingham
I went into O2 for a phone contract and I was helped out by Natasha to find the right phone for me. She was very helpful and friendly when I was purchasing my phone another kind member of staff called Serena came over to help out and they worked as a great team!

Resposta da O2 - Nottingham
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