Really nice to speak with a real person and discuss my choice. The Chester furniture was perfect and exactly what I had been looking for. Delivery service was punctual but didn't have an option for... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great local friendly service. Delivery was fully tracked via 3rd party and organised on time. Great sideboard had been looking for something stylish that fit the space for a long time. Have to unb... Ver mais
A empresa respondeu
We bought a fantastic sofa chair and bean bag ! Just what we wanted. Both instore and delivery service excerlent, very knowledgable and competant
A empresa respondeu
We ordered some pretty pricey tables; TV unit and open shelves. We can see where the extra money went. Quality is amazing. I've never seen furniture so well packaged and minimal assembly ( shelves &... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Loja de camas
- Loja de mobília para quartos
- Loja de mobília para sala de estar
- Loja de mobiliário de escritório
- Loja de sofás
Escrito pela empresa
Oak Furniture UK is an independent family-run furniture retailer established in 2006, specialising in quality oak, painted and solid wood furniture together with carefully selected sofas and armchairs. From our 5,000 square foot showroom in Workington, Cumbria, we have been helping customers furnish their homes for nearly 20 years, serving local customers across Cumbria, South West Scotland and the North East of England, while delivering throughout mainland UK. Our collections include furniture for dining rooms, living rooms, bedrooms, hallways and home offices, chosen to combine quality craftsmanship, lasting style and excellent value. We work closely with many of the same trusted suppliers year after year, giving us confidence that every piece is manufactured to high standards and carefully quality checked before reaching our customers. Customer service remains at the heart of everything we do. Whether visiting our showroom or ordering online, we aim to make the buying process straightforward and enjoyable, supported by experienced staff and dependable delivery services. We are committed to responsible sourcing and many of our solid wood furniture collections originate from managed forests to support sustainability and environmental responsibility. Thank you for visiting our Trustpilot profile and for taking the time to read about Oak Furniture UK.
Our Promise to You
Escrito pela empresa
- Family-run since 2006
- For nearly 20 years, we've helped customers furnish their homes with quality oak, painted and solid wood furniture. We pride ourselves on honest advice, dependable service and carefully selected furniture that's built to last.
- Quality You Can Trust
- We carefully select our furniture collections from trusted manufacturers, with many long-standing supplier partnerships helping us deliver furniture that combines quality craftsmanship, durability and excellent value.
- Delivered With Care
- Most online orders are delivered by experienced two-person delivery teams, with room-of-choice delivery and optional unpacking services available to make delivery straightforward and stress-free.
- Thousands of Happy Customers
- Our excellent Trustpilot rating reflects the quality of our furniture and the service we strive to provide. Every review helps us continue improving and gives new customers confidence when shopping with us.
- Responsibly Sourced
- Many of our solid wood furniture collections are manufactured using timber from responsibly managed forests, helping to support sustainable forestry while creating beautiful furniture that's built to last.
Our Customer Promise
Trusted family business since 2006
We carefully select quality furniture from trusted manufacturers and stand behind every purchase with knowledgeable advice, professional delivery and responsive after-sales support. If something isn't right, we'll work with you quickly and fairly to resolve the issue.
Informações de contacto
19-21 Guard St, CA14 4EN, Workington, Reino Unido
- 01900871006
- customerservices@oakfurnitureuk.com
- www.oakfurnitureuk.com
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Coffee and side table
Coffee and side table. Great furniture well made, as described. Quick delivery easy to assemble the legs.
6 de novembro de 2025
Resposta da Oak Furniture UK
Thank you so much for your review! We’re delighted to hear that you’re happy with your coffee and side tables. It’s great to know you found them well made, just as described, and easy to assemble. We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Thanks again.
Oak Furniture UK.
Oak Furniture UK 10/10
Wonderful guys, the furniture arrived quickly after the initial wait to get it from the supplier, they were right on it and was delivered within a few days! The very large chest of drawers itself was put in location and had all of the packaging removed within minutes. You can see and feel the quality, I'm really happy with it.. Special shout out to David, who was an absolute star and kept me informed. Overall I definitely recommend this company! Thanks again ☺️
4 de novembro de 2025
Opinião espontânea
Resposta da Oak Furniture UK
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that you’re so pleased with your new chest of drawers and the quality of the furniture. It’s great to know our delivery team made everything smooth and hassle-free. We truly appreciate your recommendation and hope you enjoy your furniture for many years to come.
Thanks again.
Oak Furniture UK.
Very happy with my new furniture Very fast delivery well packed very…
Very fast delivery well packed very good quality very happy with everything from start to finish
10 de novembro de 2025
Resposta da Oak Furniture UK
Hi Wendy.
Thank you for your review. It's good to hear your are happy with the service you received and your new furniture.
Thanks again.
Oak Furniture UK.
Very good quality
Very good quality, guys who delivered were happy and professional
7 de novembro de 2025
Resposta da Oak Furniture UK
Hi Nick,
Thank you for taking the time to leave us your review.
Thanks again.
Oak Furniture UK.
Very helpful arrived on time ,built the…
Very helpful arrived on time ,built the table foe me and took all rubbish away brillant sevice .
10 de novembro de 2025
Resposta da Oak Furniture UK
Thank you so much for your kind review! We’re delighted to hear you were happy with the service — from timely arrival to assembly and clean-up. It’s great to know everything went smoothly. We really appreciate your feedback and hope you enjoy your new table!
Oak Furniture UK.
Kate
Kyle, the member of staff in the Stirling branch was amazing. He took time with us to make sure we bought the perfect sofas to suit our needs. He was very professional and respectful and we really appreciated the way he dealt with our purchase. Thank you.
8 de novembro de 2025
Opinião espontânea
Resposta da Oak Furniture UK
Thank you for taking the time to leave a review on Trustpilot. However, it appears that your review has been posted under our company’s profile in error, as it seems to refer to a different business.
Would you mind checking your review and updating it to ensure it’s associated with the correct company? This will help ensure your feedback reaches the intended business and keeps Trustpilot’s reviews accurate and fair for everyone.
Thank you for your understanding and for taking the time to correct this.
Buy with confidence
2nd purchase from Oak Furniture UK and once again the service was outstanding. From ordering to delivery I cannot fault anything and great communication. Buy with confidence.
29 de outubro de 2025
Resposta da Oak Furniture UK
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that your second purchase went just as smoothly as the first. Providing great service and communication is very important to us, and it’s wonderful to know this came through. We truly appreciate your recommendation and look forward to helping you again in the future!
The Oak Furniture UK
I placed an order for a dining table &…
I placed an order for a dining table, chairs and 3 lamp tables. The furniture was absolutely gorgeous. I placed the order on 27th October and it was delivered to me on 30th October . All pieces of furniture were in excellent condition. Thank you Dave for all the help you gave me before and after my purchase and thank you Oak Furniture UK for the beautifully made furniture.
30 de outubro de 2025
Resposta da Oak Furniture UK
Hi Claire,
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear how pleased you are with your new dining table, chairs, and lamp tables, and that everything arrived so quickly and in perfect condition. It’s wonderful to know that Dave was able to help make your experience smooth from start to finish. We truly appreciate your kind words and hope you enjoy your beautiful new furniture for many years to come!
Thanks again.
Oak Furniture UK.
Fantastic customer service
Fantastic customer service from start to finish. Always friendly, helpful and have a brilliant delivery and assembly service. Great range of products and all top quality. Will definitely use again.
28 de outubro de 2025
Resposta da Oak Furniture UK
Hi Matt,
Thank you so much for your eview!
We’re delighted to hear that you found our team friendly and helpful, and that you’re happy with our delivery and assembly service. It means a lot to know you’re pleased with the quality and range of our products. We really appreciate your support and look forward to serving you again soon!
Thanks again.
Oak Furniture UK.
Great Service
Second order from oak furniture uk both have been great, personal friendly service and high quality furniture.
28 de outubro de 2025
Resposta da Oak Furniture UK
Hi Lorna,
Thank you for your review.
Were pleased to hear we provide a personal and friendly service and our furniture is high quality.
Thanks again.
Oak Furniture.
Good furniture and good Staff
All staff are very helpful and the furniture is very good quality.
24 de outubro de 2025
Resposta da Oak Furniture UK
Hi Ian,
Thank you for your review.
It's good to hear our staff are very helfull and you nare happy with the quality of the furniture you purchased.
Thanks again.
Oak Furniture UK.
Opus oak furniture
The items arrived on time, were unpacked and packaging remove, a very good service, speaking with the staff and manager at Oak Furniture UK, they could not do enough to help me, a very pleasant experience, the Opus units are first class, would recommend this company very strongly, very pleased.
27 de outubro de 2025
Opinião espontânea
Resposta da Oak Furniture UK
Hi Alan,
Thank you for review. Were pleased to hear you had a great experience throughout your'e buying process and deliovery.
Thanks again.
Oak Furnitutre UK.
Great company
I had ordered a Wingback Chair from Oak Furniture UK, which was stunning looking however, I had omitted to measure my doors. Unfortunately it would not fit, so I contacted David at the shop and he was very understanding and refunded my order fully.
I wouldn't hesitate to buy from the shop again, I will be careful to measure in future...
20 de outubro de 2025
Resposta da Oak Furniture UK
Hi Wayne,
Thank you for your review. I'ts a shame the chair wouldn't go throught the door gap. We look forwars to being of service in the future.
Thanks again.
Oaj Furniture UK.
The coffee table is lovely but instructions and delivery lost stars.
The coffee table is lovely, however, there were no assembly instructions either with it or on-line and the shelf was not pre-drilled, which made assembly quite awkward. Also, a star taken off for delivery; after paying £70 for delivery the driver wasn't going to unpack the item (did when asked), and didn't take the packaging away as promised when ordering
Edit: I have just increased my review to 4* after a prompt and helpful response from Oak Furniture.
15 de outubro de 2025
Resposta da Oak Furniture UK
Hi Julie,
Thank you for your review and making us aware of the delivery issues. The delivery company should have unpacked the item and removed all packaging, we pay them to do this, we will refund that cost back to you. Apologies there wasn't assembly instructions, we will address this with the manufacurere.
Thank you once again for your feedback.
Oak Furniture Uk.
Hi Julie, Thank you for amending your star rating,
Oak Furniture uk.
American oak lounge furniture
I ordered 2 items of furniture which arrived 2 weeks later. They were both very well made including all the 'fittings and fixtures'. I am very pleased with them and would definitely recommend the firm to friends.
9 de outubro de 2025
Opinião espontânea
Resposta da Oak Furniture UK
Hi Linda,
Thank you so much for your kind review! We're thrilled to hear that you're pleased with the quality of your furniture and that everything arrived as expected. Your recommendation means a lot to us, and we truly appreciate your support. If you need anything in the future, we’re always here to help!
Oak Furniture UK
Great service, Good people, Quality item.
David and the team, delivered a d built a wardrobe. They were respectful of me and my home, very kind and helpful. The wardrobe is fantastic. Good quality, well built, looks stunning. The delivery and build service is well worth the money. I couldn’t have requested more. The shop is well apportioned with many items. Well worth a visit. I will return for more suggestions.
10 de outubro de 2025
Resposta da Oak Furniture UK
Hi Grace,
Thank you for your review.
Were pleased to hear you had agreat experience with us and love your new furniture.
Thanks again.
Oak Furniture UK.
Resposta da Oak Furniture UK
Hi Hayley
Thank you for your review, we are glad to see you have had a five star experience with us.
Oak Furniture UK.
Swindon store and delivery team
Johnny at Swindon store provided excellent customer service during our new suite purchase.
Delivery being 7 days was a little dramatic as our sofa back had been omitted from the van. However after a call to the depot. The two delivery men returned with the missing back needed to complete our suite. Acknowledgement of credit to these guys who went over and above to provide excellent service.
One negative the customer service representative who was called wasn't to helpful to her colleagues who were attempting to resolve issues on the day.
Total credit to Johnny and you're delivery team. A very happy customer
30 de setembro de 2025
Opinião espontânea
Resposta da Oak Furniture UK
Hi
Thank you for taking the time to leave us your review, unfortunately we believe this may have been placed in error as we are OAK FURNITURE UK and do not have a Swindon store. Please check and place for the correct company so they can see your lovely review.
Oak Furniture UK.
Such helpful people in the office,and…
Such helpful people in the office,and then great delivery team.
I have now bought many pieces from this company, all best quality, beautifully made, so a very happy customer!
29 de setembro de 2025
Opinião espontânea
Resposta da Oak Furniture UK
Hi
Thank you for leaving your lovely review it really is appreciated.
Oak Furniture UK.
The service was fantastic
The service was fantastic, the person who helped me was very helpful and knowledgeable of all the products. The delivery and set up was very quick and they even did it for free because I loved so close.
10 de agosto de 2025
Resposta da Oak Furniture UK
Hi Isla,
Thank you for your review. Were pleased to hear you had a fantasice experience with us.
Thanks again.
Oak Furniture UK.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.