Appalling after service at the most difficult of times
Whilst their will writing service was good, their after service was appalling.As an executor I received information confirming the reference and their telephone number to call on my husband's death. I called and left a message and a week later hadn't received a call back. I called again and they were rude, unsympathetic and said they couldn't help. A senior member then called me back and said they could call Willsafe on my behalf or I could call them myself. I asked they call on my behalf. They called back and said it was best I just call them myself. When I did, a lovely advisor at Willsafe said they had passed on when i needed to do, but re-iterated all for me. I have written two subsequent emails to Oakley Wills, which they haven't seen fit to reply to. Couldn't be more upset!!!