Ocean Florida Opiniões 

3464
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I honestly wouldnt book an expensive holiday with anyone else! I know they always get it right and are trustworthy! I always deal with Ricky cooper who is amazing this holiday I had Ian May step in to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booked two week holiday to Orlando Florida, was able to sort out all that I wanted for my package excellent staff. When my flight was cancelled they were able to adjust my arrival time with my hotel.... Ver mais

Classificada 5 em 5 estrelas

Glad to pass on our wonderful experience with Ocean Florida from the initial booking with the most helpful and attentive Andy. Flights as good as they should be (apart from the usual Edinburgh airport... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Darren was super helpful and friendly and I felt at ease booking our holiday with him as he was also very knowledgeable and answered any queries I had perfectly. I’m taking my son to Universal in Orla... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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4,8

Todas as opiniões

(3464)

391 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Company

Fair price , flexible options. Easy to deal with from Ian at point of sale to all the after sales and support teams

17 de agosto de 2026
Opinião espontânea
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Resposta da Ocean Florida

Hi Gaz, thank you for sharing your feedback on your Ocean Florida experience, we really appreciate your kind words. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Ian made it such an easy experience

Ian made it such an easy experience, I told him what I wanted and he found me the perfect holiday! What I was dreading looking into became the smoothest and quickest holiday I’ve ever booked! I will deffo be using them again!

10 de setembro de 2026
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Resposta da Ocean Florida

Good morning Rebecca, thank you for sharing how pleased you have been with the great service you received from Ian recently. I'll be sure to pass along your lovely words to him. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Ocean Florida a repeat Customer

Ocean Florida have been excellent to deal with again. Yes I'm a repeat customer for a reason and I would happily come back again.
They were extremely flexible with my package needs and delivered excellent service. Very easy to work with once I was ready to commit to booking.

14 de agosto de 2026
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Resposta da Ocean Florida

Good morning, thank you so much for taking the time to share how pleased you have been with your Ocean Florida experience on numerous occasions. We will very much look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 1 em 5 estrelas

Please do not book with Ocean Florida…

Please do not book with Ocean Florida ....we have had the worst experience with them. Our flights were cancelled and re booked for 2 days later, we obviously have no hotel booked for the 2 days when we contacted there out of hours emergency number we were basically told read the policy it's not our problem this after spending over £9000...thank god we had a lovely hotel manager to help so we didn't end up asleep around the pool with 4 children.

8 de setembro de 2026
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Resposta da Ocean Florida

Good afternoon Kim, thank you for taking the time to bring your concerns to our attention, and let me say how sorry I am to hear that you didn't feel supported at a time when you needed it most. I understand that you have spoken with my colleague today who has clarified the assistance available to you, and I would encourage you to keep in touch if there's anything further we can assist you with. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Absolutely flawless from the day I sent…

Absolutely flawless from the day I sent for a quote. Ricky contacted me and listened to what we wanted as a family and went above and beyond. Every part of our holiday ran smoothly and we knew we were in safe hands. The added extras are perfect! This was our second time booking with ocean Florida and won't be the last! Thank you!

8 de agosto de 2026
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Resposta da Ocean Florida

Good morning Terri, thank you for sharing your lovely feedback on your Ocean Florida experience, I'm so pleased to hear you were happy throughout, and particularly with the wonderful service you received from Ricky. We'll very much look forward to assisting you many more times in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Fantastic Service from the off.

Fantastic booking service from the off, the itinerary chopped and changed as an organic process and Heidi handled it all excellently. With a lot crammed in on our 3 week trip I left it to the experts and their knowledge to deliver and they did and it took so much pressure off the organization of the holiday. Every check in went smoothly along with the car rentals. We went to New York, Toronto Niagara and down to Florida and it all went well and I can't thank Ocean Florida enough for their great service and attention to detail woth our requests and for giving us a great family holiday to treasure.

12 de agosto de 2026
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Resposta da Ocean Florida

Good morning, thank you for sharing your feedback on your Ocean Florida experience. Your itinerary sounds incredible, and I'm so pleased to hear that Heidi was a big help in pulling that all together for you. I'll ensure I pass along your lovely feedback to her this morning, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

family holiday for 9

We booked a family holiday for 9 of us and from the start Ocean Florida have been so helpful. Tom West gave us so much advice in the best place to stay and set our holiday up. Karen Hilton helped us sort all the flights out including upgrade changes. Lili Leitch helped me answer about a million questions i threw at her about the holiday. Kate Wilkinson then helped me sort out an error with a lead driver on the car rental. EVERYONE we have spoken to and who have helped us have been amazing and really helped. A large booking is always stressful but Ocean Florida just get things done. Thank you all so much. You are amazing.

1 de setembro de 2026
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Resposta da Ocean Florida

Good morning Brenden, thank you so much for taking the time to share how pleased you've been with the great service you received from the team throughout your Ocean Florida experience. I'm thrilled to hear that so many of our colleagues were on hand to assist you swiftly, and ensure you could continue the countdown to your holiday with as little stress as possible. We'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Easy Process & Successful holiday built

The process was very easy, one call to discuss options, an outline of the holiday was developed and a no pressure quote was sent. Over the following weeks excellent feedback from the knowledge staff (Ricky) allowing me to build a perfect holiday

2 de setembro de 2026
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Resposta da Ocean Florida

Hi Fraser, thank you for sharing your kind feedback on your Ocean Florida experience, and in particular the great service you received from Ricky. I'll be sure to pass along your very kind words to him. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Rickey was amazing when booking our…

Ricky was amazing when booking our dream holiday he was so helpful with lots of information for our dream holiday that we have never been to before and it was so easy to sort out and get a quote and was able to change and amend to things we wanted to include in the holiday

4 de setembro de 2026
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Resposta da Ocean Florida

Hi Alisha, thank you for letting us know how helpful Ricky was in helping to secure your dream holiday. I'll be sure to pass along your lovely words to him this morning, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 2 em 5 estrelas

Not very happy

Not very happy. The holiday itself was amazing but the transfer we were booked drove off without us. We had to pay for a new transfer when I spoke to ocean Florida on our return they were great and offered me a refund sorted. Or so I thought it’s now been 35 days no refund no responses to emails not great aftercare at all

19 de julho de 2026
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Resposta da Ocean Florida

Good morning Kate, thank you for taking the time to share your valuable feedback with us. Whilst I'm thrilled to hear that the team were able to assist so swiftly upon your return, I'm really very sorry to hear that you're awaiting your refund. I can see my colleague has been assisting you, and he is away today, however I have asked for him to contact you as a matter of priority upon his return. Thank you for bringing this to our attention and for your patience at this time. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Excellent service from Ocean Florida – fantastic bespoke itinerary

We have been extremely impressed with Ocean Florida and, in particular, the effort and expertise that has gone into putting together our forthcoming USA road trip.

We wanted something quite specific and complicated – combining the historic Route 66 from Chicago with the incredible scenery of Monument Valley and the Grand Canyon, before continuing on to Sedona and Phoenix, and then flying on to Nashville, Memphis and New Orleans for the Deep South.

Rather than simply offering a standard package, Ocean Florida took the time to listen to exactly what we wanted and worked with us to continually refine the itinerary. They made sensible suggestions, adjusted the number of nights in different locations and helped create a trip that feels perfectly balanced for us.

What has particularly impressed us is the personal service by Anthony. Every question has been answered promptly, changes have been accommodated without any fuss, and the itinerary has been developed around our wishes rather than us having to fit into a pre-designed tour.

The result is a genuinely exciting, once-in-a-lifetime road trip that combines the history and character of Route 66 with some of America’s most spectacular scenery, followed by three fantastic Deep South destinations.

We are extremely grateful to the Ocean Florida team and in particular Anthony for the time, patience and knowledge they have put into creating this holiday for us. It has been a pleasure dealing with them, and we would have no hesitation in recommending Ocean Florida to anyone looking for a bespoke USA holiday rather than an off-the-shelf package.

We are now looking forward to September 2029 and hopefully the holiday of a lifetime!

Thank you, Ocean Florida!

4 de setembro de 2026
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Resposta da Ocean Florida

Good morning, thank you so much for taking time from your day to share how impressed you've been throughout your whole Ocean Florida experience. Your holiday really does sound like an incredible once in a lifetime adventure, and I'm really thrilled to hear that Anthony was so helpful in bringing that to life for you. I'll ensure I pass your lovely feedback onto Anthony, and we will very much look forward to helping you plan another holiday soon. Many thanks - Zara OF

Classificada 4 em 5 estrelas

Lindsey is very kind

Lindsey is very kind, helpful and understanding to our special assistance needs. Kept in contact and explained everything

28 de agosto de 2026
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Resposta da Ocean Florida

Hi Fiona, thank you for your kind words on the wonderful service you've received from Lindsey throughout your Ocean Florida experience. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Great Holiday at the Grove Resort with Ocean-Florida

Thank you to Simon and Karen for looking after me during the booking stage of my family of 6 trip to Orlando Your advice was very valuable and your advice with booking the Grove Resort was fantastic and the resort was superb, thanks again and I will be in touch with my next booking soon regards sean

10 de agosto de 2026
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Resposta da Ocean Florida

Good morning Sean, thank you for sharing your lovely feedback on the great service you received from both Simon and Karen recently. I'll happily pass your kind words on to them both this morning and we'll look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Brilliant experience

Brilliant experience
Thank you

3 de setembro de 2026
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Resposta da Ocean Florida

Hi Chantelle, that's wonderful to hear, thank you! Many thanks - Zara OF

Classificada 5 em 5 estrelas

Jane is always amazing!!

I have booked with Jane from Ocean Florida for around 4 years now. She always pulls great deals from her hat and ensures every part of the holiday is spot on. Nothing is too much trouble. Need to change something? - no problem, need to rearrange? - no problem, need to add something? - no problem. Would recommend to everyone without issue.

30 de agosto de 2026
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Resposta da Ocean Florida

Hi Dawn, thank you so much for your continued trust in Ocean Florida over multiple holidays, and of Jane in particular. I'll be sure to pass along your very kind words to her, and we'll look forward to assisting you many more times in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Superb service from Karen in after…

Superb service from Karen in after sales care. All questions were answered easily, and lots of really useful advice was given. I’ve no doubt the phone call with Karen will really improve our holiday experience when we get there.

2 de setembro de 2026
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Resposta da Ocean Florida

Good afternoon, thank you for sharing how pleased with the great service you have received from Karen recently. I'll be sure to pass along your lovely words to her, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Classificada 5 em 5 estrelas

When enquiring about a quote for a…

When enquiring about a quote for a family holiday to disney for my big birthday in 2028, Ricky made it so easy, and explained everything, and found us a really good deal, which we couldnt turn down, i have no faults with booking this and have paid our deposits for a family of 10, no questions were a problem and Ricky answered them with precision, i look forward to progressing with getting our park passes nearer our date of travel and i am trying to contain my excitement as we have still 19 months of planning, would totally recomend anyone to contact Ocean Florida especially Ricky as he was so good at explaing everything, Thank you

1 de setembro de 2026
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Resposta da Ocean Florida

Good afternoon Fiona, thank you for sharing your lovely feedback on your experience with our colleague Ricky. If there's anything at all we can assist with in the run up to your holiday, please don't hesitate to get in touch and we'll be more than happy to help. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Great company with the personal touch and Florida experience

I booked through Ocean Florida having heard of them via podcast. I booked a holiday through them and the service I received throughout was great. Nothing but positive experiences each time I spoke to the, whether it be Sales or Customer Service, I was always able to speak to someone quickly and they were always polite, helpful and responsive and they also listened each time. They provided regular email updates and all tickets and documents were provided in good time and when stated. Great company, I felt like I got a personal touch and the holiday went very smoothly, I'd happily recommend to anyone

6 de agosto de 2026
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Resposta da Ocean Florida

Hi Robin, thank you so much for taking the time to share your feedback on your Ocean Florida experience. I'm so pleased to hear that you've been pleased with the wonderful service you've received from the team throughout all of your interactions, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

Thank you Flint!!!!

Booked with Ocean Florida for the second time now. We’ve been lucky enough to have Flint arrange both our holidays. He’s always given us 10/10 customer service and our trips have been a totally stress free experience! He’s been amazing!

26 de agosto de 2026
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Resposta da Ocean Florida

Hi Emma, thank you for sharing how impressed you have been with the great service you've received from Flint on the two occasions you have booked with Ocean Florida. I'll be sure to pass along your very kind feedback to him, and we'll look forward to assisting you again in the future. Many thanks - Zara OF

Classificada 5 em 5 estrelas

The villa that Jane got for us

The villa that Jane got for us. Fab holiday all in.

26 de junho de 2026
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Resposta da Ocean Florida

Hi Jacqueline, thank you for sharing your feedback, I'm really pleased to hear you're so happy with the villa Jane found for you. Many thanks - Zara OF

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