OHS Opiniões 

Very poor quality. Useless. Sent back

I ordered Christmas pillows 1st…
I ordered Christmas pillows 1st December, they arrived 24th December! Poor communication should have been told. When it got close to Christmas I asked to cancel and told too late - funny that! I wanted them for Christmas period would never ordered if known - sneaky and quick to take my money nothing else quick.
Order 100767523

Bought 2 lovely patterned duvet covers. Both arrived on time but material felt paper thin. Within 3 washes one had ripped away from seams and material frayed - the pillowcase was bobbly. I wrote to complain and they said I was too late to return a damaged item- they seem to fail to understand that the goods arrived fine but the materials are not fit for purpose- basically disposable duvet covers. They are cheap for a reason.

This is second time ordering with them when something just hasn’t arrived.

If I could give zero stars I would. Absolute sham of a company. Ordered an item which Yodel show as delivered but the delivery photo is a joke, could be absolutely anywhere. Tried to get in touch with OHS but no response to my 7 emails, just an automated answer every time. They do not care about their customers once they have your money. Strongly advise not to use this company

I ordered a throw from here in the hope to give to someone as a Christmas gift. It was so shockingly cheap and nasty, super thin material that I could no way in hell give this as a gift! Not only did I return but I get charged £3.50!!!!!! How dare you charge customers to return your cheap nasty products. I actually used to think this place was ok to shop but it is cheap crap. Avoid at all costs. Ohs are scum bags.

Very very disappointed in OHS this time round I ordered bedding and I have still not revived it, several emails been sent and no reply or response, items paid for and nobody has got back to me. No live chat to spk to anyone. This experience has made me think twice about ordering anything again. No other way to contact them. First u contacted them 31st October and still nothing from them
Very very poor customer service

Bought two duvet sets - cotton threads hanging from seams all over the duvet cover and pillow cases would not buy from them again - ok saying can get refund but I have now got to get them back to a pick up station

I preordered a rug on the 5th of this month, expecting a straightforward delivery as they gave me a timeframe. It was meant to be dispatched yesterday, but I’ve had zero updates. I filled out the online form, reached out on social media multiple times, and still have received no response from customer service. The silence is frustrating and unacceptable. If this is how they handle basic orders, I dread to think what happens when something goes wrong. I want my rug, or at the very least, some communication on when it is due!

Awful communication from this company, cannot ring them can only email which they hardly respond to. Been waiting 2 weeks for my order, supposed to have been delivered by Yodel who are equally as bad , and now have been sent back to OHS . There is no information in my account as to what is going on. So stressful.

I ordered over £200 of stuff in 2 separate orders from this website. The first order was missing 2 stools from which I emailed the company about and they've told me I have to file a complaint against the courier who delivered them despite the packaging not being tampered with at all and they weren't put in the parcel in the first place.

I have just received my second order which again is missing another item! This company is a joke. Not only do they pass the blame of their mistake onto the courier who is innocently being accused but they also refuse to refund! I will never use this company again. If it looks too good to be true its because it is!! AVOID!!!!!!!!

This is the second time I have ordered from this company, the first time quite a while ago. My first order I had no complaints about, but this order is just rubbish that’s being sold ! Every one of the items is made of very thin poor material, rag like ! It’s shocking that they think it’s acceptable to sell it ! But the worst thing is on a £20 order ,£4 of which was postage , they take another £3.50 for return postage!! So I would have spent £7.50 on nothing!! Because this rip off company thinks it’s ok to sell rags!! I think anyone thinking of buying from them ,should think again & give them a wide berth!!

I am not able to contact customer service when i am missing my parcel. And no one respond back to any of my emails

Terrible service. Ordered 3 weeks ago still not received items. Keep being told different things. Quick enough to take your money but no goods. Would not recommend this company at all.

Ordered a coat £26 plus delivery of £3.99 it was to big so sent it back, I had to pay £3.99 to return that was on the 20/10/25 still waiting for my refund, definitely won’t be buying anything else from there.

100196645
Ordered a set of storage bags. I was kept updated on the delivery process all the way. Delivery was prompt and placed exactly as requested as I was going to be out. Bags were as described before purchase. They have proved really useful, sturdy and convenient. Very reasonably priced too.

Very good customer service am grateful for the service given. I will definitely order again.
Thank you customer service team.

I bought two jumpers one described as 'wool' one described as 'cashmere'. I frankly wasn't expecting cashmerte at that price, but thought they should at least be wool rather than artificial fibres. They just turned up - they're cheap, stretchy synthetic fibres and the shape and fit is nothing like the pictures..

Ordered a Ladies fleece jacket S/M but it's quite large. Would say more M/L. Will keep as can hide with a scarf.

Also ordered a duvet set and cuddle cushion and had no issues at all with these items. Very reasonably priced

Awful. Ordered: a pack of 4 medium support pillows, 1 duvet cover, 1 king-size mattress topper and a king size 13.5 tog duvet. Cost me almost £70. When i placed my order it came up that my Duvet was on "pre-order" until the 27th October and i ordered on the 25th September. So i contacted customer service asking if i could cancel as i couldn't wait a month for a duvet as it's coming up to Winter. They got back to me and explained that i couldn't cancel as it had already been dispatched. Which in my head - it's on its way, right?.. Wrong.

Today i have received 2 THIN pillows with absolutely no substance to them, and my duvet cover... No Mattress topper, no 4 packs of pillows, & no duvet. I contacted customer service again to say half of my order is missing and they must have sent the wrong pillows and they sent back an auto-message basically saying the package will come in 2 half's with different tracking numbers - i looked again at my order and ALL of the order had the same tracking information and all of my purchased items were on the invoice to be delivered. Within the hour i had someone respond asking if i would like a refund which i said yes to & i haven't heard off them since.

Very quick to take your money but once you mention a refund you're a ghost! So that's money down the drain, again!