Oils and Herbs UK Opiniões 

Resposta da Oils and Herbs UK

6/11/2023

Dear Customer,

We sincerely apologize for any inconvenience you may have experienced. Your order was dispatched promptly according to the address provided. However, it has come to our attention that after 10 days that the postcode did not match the house number you provided. We promptly informed Evri about this discrepancy, but unfortunately, they did not respond to our inquiries. As a result, they have marked the parcel as lost.

Please rest assured that we have taken the necessary steps to address this issue. We have reshipped your order at our own expense, and it was dispatched on Friday. We anticipate that you should receive the item within 1-2 days.

Once again, we apologize for any inconvenience this situation has caused, and we appreciate your understanding and patience.

Kind Regards,
Oils and Herbs UK

Resposta da Oils and Herbs UK

9/10/2023

Hello Kaya,

We sincerely apologize for any inconvenience you've experienced. Your parcel, shipped through Evri Express Shipping, encountered an unexpected delay. As a gesture of courtesy, we have refunded the express shipping charges. We deeply regret any shortcomings in our customer service and appreciate your understanding.

Kind Regards,
Oils and Herbs UK

Resposta da Oils and Herbs UK

15/09/2023

Hi Khalid,

We sincerely apologize for the delay in responding to your message.

We regret to inform you that our shipment of papaya leaf powder has been delayed. As a result, we would like to refund the amount paid for this particular order.

I apologize for the oversight in missing your message, and If you are interested in exploring our other products, we have a variety available. We can arrange to ship these products to Doha for you. If you would like to proceed with the refund for the papaya leaf powder shipment or if you have any questions about our other products, please let us know.

We value your business and appreciate your understanding in this matter.

Thank you for your patience and consideration.

Kind Regards,
Mohammad Mehran

Resposta da Oils and Herbs UK

6/09/2023

Hello, We sincerely apologize for the delay in delivering your order. We take great care in sourcing the finest herbs, and this meticulous certification process has temporarily caused a delay in fulfilling your request. Additionally, due to an unexpected surge in demand, the product temporarily went out of stock, which regrettably led to us not meeting your delivery expectations.

However, please rest assured that we have always been committed to transparency and honesty in our business practices. We have dispatched exactly what was displayed on our website, and our intention has never been to mislead any of our valued customers.

To address this inconvenience, our dedicated team has reached out to you via email with the return process instructions. We are fully prepared to provide a refund for your order promptly.

Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and patience in this matter. Your satisfaction remains our top priority, and we look forward to serving you better in the future.