Ojcommerce Opiniões 

759
TrustScore: 3.5 em 5

3,4

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Classificada 1 em 5 estrelas

Absolutely terrible customer service. I had a couple bad rollers to a drawer and they said they sent the replacement but it was delivered somewhere else and I told them and they said it’s your problem... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I purchased a set of 2 East West Furniture NFC-OAK-C Norfolk Kitchen Dining Chairs - Linen Fabric Upholstered Wood Chairs from OJCommerce on Amazon and found them to be of a surprisingly high quality... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This cat pagoda is solid and a very high quality. We liked the first one so much we bought a second one. It looks more elegant than most wonky cat trees you will find out there. Delivery was pretty... Ver mais

Classificada 5 em 5 estrelas

Purchased two Leick Home ironcraft wood and iron tables (sofa and hall tables). They are exceptional. Very high quality. OJcommerce was the best price (I spent a lot of time researching many online si... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Serviço de e-commerce

Escrito pela empresa

OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

759 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(759)

35 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolutely terrible customer service

Absolutely terrible customer service. I had a couple bad rollers to a drawer and they said they sent the replacement but it was delivered somewhere else and I told them and they said it’s your problem. I would never purchase from them.

14 de julho de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

we're truly sorry to hear about your experience. We completely understand how frustrating it must have been to receive defective drawer rollers, only to have the replacement shipment delivered to the wrong address and feel like your concerns weren't taken seriously. That's not the experience we want for any of our customers.

We'd really appreciate the opportunity to make this right. Please send us your order number and the best way to reach you, and we'll personally look into your case and work toward a resolution as quickly as possible. Thank you for sharing your feedback—we hope we can restore your confidence in us.

Classificada 1 em 5 estrelas

Company cancelled orders to jack up the price

I bought a lamp from OJ Commerce for $200. A week later, without even an email from them, my credit card company alerted me that my payment had been refunded. When I called customer service they said that the lamp "ran out of stock" but they would be getting restock in 5 days with the new price of $300. They would not honor the price I had paid. What a shameful thing to do.

20 de abril de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your feedback. We sincerely apologize for the inconvenience. Unfortunately, your order was canceled due to an unexpected inventory issue, and the current price reflects our latest cost after the item was restocked. We understand your frustration, especially regarding the lack of communication, and have shared your feedback with our team to help improve our service.

Classificada 1 em 5 estrelas

Companies like OJ Commerce give 3rd Party vendors on Amazon a bad name [BUYER BEWARE]

Amazon allows 3rd party sellers to play by different rules and this company created their own cancellation policy because of it.

Context: If an item hasn't been processed or shipped you are allowed to manually cancel it yourself through the Amazon app unless its a 3rd party seller however an honest 3rd party seller will grant your request in a timely manner because time is of the essence, so as long as the item hasn't worked its way through processing and shipping yet cancellation should be as easy as a couple of mouse clicks.

Like other people on here my item wasn't close to being shipped yet i contacted them pretty quickly once i discovered they were a 3rd party seller
(Amazon lets you filter for prime items only but for some reason 3rd party vendors still show up always double and triple check)

They claim they needed to wait a couple days to hear back from the shipping department which makes no sense because the item is not even in the processing stage yet. A person who is looking to do honest business will realize that this is the ideal time to cancel before the item is processed/shipped.

Like a lot of people I also have access to the Amazon seller dashboard all it takes is a couple clicks to get an item cancelled. Their support team can see the exact status of the item, if you see the item hasnt even been processed yet well what exactly are you waiting two business days for the shipment department to tell you?

Based on my research its seems they have a pattern of delaying requests for cancellation because they intend to ship the item anyhow because they are aware that most customers wont bother returning items that cost a lot to return sometimes costing more to ship back than the cost of the item itself. (Please do your own research and see what you find)

It seems like a growing amount of companies that deal in heavy goods like this one seem to leverage expensive shipping costs to their advantage making it easier for them to sell low quality or damaged goods.

6 de abril de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.

Our cancellation requests are handled based on the order's processing status. Once an order has been released to our fulfillment network, we may not be able to stop shipment immediately, even if tracking has not yet been generated. We do not intentionally delay cancellation requests, and each request is reviewed as quickly as possible.

We regret that we were unable to meet your expectations and appreciate you sharing your concerns. Your feedback has been forwarded to our team as we continue working to improve our communication and customer experience.

Classificada 5 em 5 estrelas

Great Table!

We purchased this table and are very pleased. All parts were in perfect shape. It was easy to assemble. Sturdy. Very attractive piece.

3 de fevereiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your wonderful feedback! We're delighted to hear that your table arrived in perfect condition, was easy to assemble, and met your expectations for both quality and appearance. We truly appreciate your support and hope you enjoy your new table for years to come!

Classificada 5 em 5 estrelas

Prompt delivery

The merchandise arrived in a timely manner. I have not had the opportunity to open the box yet.

23 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your feedback! We're glad to hear your order arrived on time. We hope everything meets your expectations once you've had a chance to open and use it. If you have any questions or need assistance, please don't hesitate to reach out—we're always happy to help!

Classificada 5 em 5 estrelas

Blind work great

Blind work great. Easy to put in place. Will ne ordering more from them in the future.

19 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your kind feedback! We're thrilled to hear the blinds fit well and were easy to install. We truly appreciate your support and look forward to serving you again when you're ready for your next order!

Classificada 5 em 5 estrelas

Your cats deserve this!

Quick delivery and easy to assemble and very well constructed. Plus most important is my 2 cats love their new furniture.

20 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your wonderful feedback! We're delighted to hear your order arrived quickly, was easy to assemble, and is well constructed. Best of all, we're so happy to know your two cats love their new furniture! We truly appreciate your support and hope they enjoy it for years to come.

Classificada 5 em 5 estrelas

Item was accurately described

Item was accurately described. Lovely lamp. Exceeded my expectations.

20 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your kind words! We're delighted to hear the lamp matched the description and exceeded your expectations. We truly appreciate your feedback and hope you enjoy your beautiful new lamp for years to come!

Classificada 5 em 5 estrelas

Sturdy cat house

The item arrived in a timely fashion and was as described. The cat house is sturdy, very large, and high quality.

19 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your wonderful review! We’re happy to hear the cat house arrived on time and that you’re pleased with its size, sturdiness, and quality.

Classificada 5 em 5 estrelas

Great Lego building table

I have four boys and they are using them to build Legos on. We purchased one and it worked so well and looked nice for presentation, that we ordered a second table just like it.
It is sturdy good quality and arrived in great condition.

15 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for sharing your experience! We’re glad to hear the table worked so well for your boys’ LEGO builds, looked great, and that the second one arrived in perfect condition with the same sturdy quality.

Classificada 5 em 5 estrelas

Horseshoes tournament play

The product was delivered on time and its a great horseshoe for flipping ringers

14 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your review! We’re glad to hear your horseshoe was delivered on time and that you’re enjoying it for flipping ringers.

Classificada 3 em 5 estrelas

It's fine.

We've had the stand for about a month now and it's fine. Nothing special and not worth the price.

Pros:
1. Looks cute.
2. So far, it holds 3 coats and 2 umbrellas with no problem.

Cons:
1. We received NO INSTRUCTIONS with this product. Just a tiny picture.
2. Assembly was difficult due to parts being misfitted. Putting this product together is a headache and the screw holes do not line up properly.
3. It feels cheap. The metal is cheap and the whole stand is wobbly. For $50, it's not worth it. I'd pay no more than $25 if I had to do it again.
4. The weld on the branches is super obvious, not smooth, and looks like poor work. I wouldn't put a lot of weight on the stand.

8 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for your honest feedback. We’re glad it’s been functional so far, and we truly appreciate you sharing the detailed pros and cons—your input helps us understand where improvements are needed and do better going forward.

Classificada 5 em 5 estrelas

Love the blue color

Love the blue color, rounded corners, and size. Also, love decorating with red, white, and blue with this blue area rug. Very nice rug

26 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for the lovely review! We’re so glad you love the blue color, rounded corners, and size—and that it fits perfectly with your red, white, and blue décor.

Classificada 5 em 5 estrelas

A Torso With a Pop of Color

I recently received my merchandise, and it is absolutely adorable. The packaging was secure, ensuring the item arrived in perfect condition. Delivery was prompt and on schedule, reflecting excellent service. The item's quality is outstanding, exactly as described. Pricing was reasonable, making a delightful and worthwhile purchase overall.

15 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you so much for your kind review! We’re thrilled to hear you loved the item, from the secure packaging and timely delivery to the quality and value—it truly means a lot to us.

Classificada 5 em 5 estrelas

Gift for Cousin and Kitty

This was a gift for my cousin and her kitty, Mouse. Mouse climbed up the first night and slept in it and has continued to sleep on the top perch every night since...monitoring my cousin's sleep! (My cousin has it in her bedroom next to a window) Mouse gets to enjoy bird watching during the day. Very satisfied with the construction and how quickly it was delivered.

10 de janeiro de 2026
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

Thank you for sharing this adorable story! We’re so happy to hear Mouse loved it right away, enjoys her nightly perch and bird-watching spot, and that you’re satisfied with the quality and fast delivery.

Classificada 1 em 5 estrelas

Scam

I was scammed by this seller on eBay and I suggest that you stay away.

I purchased a crib which was supposed to include a mattress. I even contacted them before buying to confirm the details of the mattress and they confirmed it was included, as well as the specifications.

I received the item a few weeks later with an international delivery and found out the mattress wasn't there. Other pieces such as the instruction manual and some screws were missing too.

I lodged a complaint but the seller refused to refund me, so their scam was successful and I never recovered the money.

29 de novembro de 2025
Opinião espontânea
logótipo da Ojcommerce

Resposta da Ojcommerce

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Your feedback is taken seriously, and we regret that we did not meet your expectations in this instance.

Classificada 5 em 5 estrelas

This cat pagoda is solid and a very…

This cat pagoda is solid and a very high quality. We liked the first one so much we bought a second one. It looks more elegant than most wonky cat trees you will find out there. Delivery was pretty good, the boxes were secure, and there was no damage. It comes pre assembled. Our cats love these, they are an important part of their exercise regimen. Thank you for offering quality and good delivery.

19 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The merchandise quality is less than…

The merchandise quality is less than was represented. Pieces of the carpet covering have delaminated, and the cats are ingesting them. What appear to be staples were protruding and I had to tack them in to avoid injury to my wife and to the cats. I believe that this product's poor quality deserves reimbursement of the purchase to my credit card. I will be happy to return the merchandise to you if you send a return merchandise authorization.

8 de dezembro de 2025
Opinião espontânea

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