OK To Travel Opiniões 

34
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had an issue while I was abroad getting a MEDIF form completed. OK to Travel were amazing and got everything sorted for me so I was able to fly home - quickly and efficiently - where as my travel re... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

When I booked the agent was helpful and efficient. Because of the possibility of not travelling due to Covid-19, he suggested I wait until the day before travelling to confirm and pay. He gave me a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

OK To Travel are insured by different insurance companies so if you want to make a claim you will be dealing with different companies. If you are insured by EUROINS AD, a Bulgarian company you will en... Ver mais

Classificada 5 em 5 estrelas

Ease of booking and very good value for our circumstances. Obviously hope we don’t need to claim but I’m sure from our experience so far there would be no problems.

Informações sobre a empresa

  1. Companhia de seguros de viagem

Escrito pela empresa

We do not ask for reviews on Trustpilot and we do not monitor this platform. We use Feefo to gather customer feedback, where we have an average service rating of 4.9.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

34 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,0

Todas as opiniões

(34)

3 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

When I booked the agent was helpful and…

When I booked the agent was helpful and efficient. Because of the possibility of not travelling due to Covid-19, he suggested I wait until the day before travelling to confirm and pay. He gave me a reference number. All went ahead smoothly as he promised. Thank you.

13 de outubro de 2020
logótipo da OK To Travel

Resposta da OK To Travel

Good morning,

Thank you for taking the time to leave us a review and I will ensure your comments reach my colleague. If there is anything else we could have done to achieve a 5* review, please do let us know!

Best wishes,
Reece

Classificada 5 em 5 estrelas

Reliable insurance cover

Clear terms and conditions . I found them very helpful when I needed to change travel dates due to Covid. Have used several time and will continue to do so.

1 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Reasonably priced

I needed insurance for a weeks holiday in Cyprus, I have a medical condition, I found OK to travel had the most reasonable offer, hence I took their insurance for myself and my husband.
Wound use again and would recommend to others.

1 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

You'll be hard pushed to find better.

I had 'OK To Travel' recommended to me by another insurance company who were unable to assist with my travel plans, from my initial call to the final sending of the documents i really couldn't have asked for a better service.
I spoke with three staff over a number of calls and all were brilliant, bent over backwards to sort me out.

1 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service & a great deal!

I was looking on a comparison website & chose OK, but then I had a problem & decided to ring them. I ended up getting a much better deal by ringing than on the website. So I am very happy!

27 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely dreadful

Absolutely dreadful. I had an infection abroad and had to have hospital treatment. When I claimed for the cost of this, it appeared the company was purposefully obstructive, not giving me the relevant information, not answering emails, not anweringmy questions, giving conflicting instructions and explanations by phone and emails, etc etc. It dragged on and on and on which added to the stress of being unwell. If I had not been so determined, I am sure they would not have paid the hospital bill and this only many months later. As it was, I eventually waived the costs for all subsequent GP visits and examinations because I could not cope any more. I can only say that I would never, ever recommend this company, quite the opposite actually. I have actually kept all their emails.

19 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Purchased an OK TO TRAVEL INSURANCE…

Purchased an OK TO TRAVEL INSURANCE POLICY from AllClear Travel Insurance - while we were away on holiday my wife hurt her back and required urgent medical treatment we submitted a claim form after we came back to TIFgroup ( the claim handlers ) and received £500 despite rejecting this sum - the cost of her treatment discounted by the hospital was £8300 we were told they would reconsider if we supplied a letter from the Doctor saying the treatment was urgent and an emergency, we emailed this to the claims handler on the 6th September, despite numerous complaints to them they tell us how sorry they are, someone will contact us, someone has contacted us, someone is looking into it, but no answer to our claim so it looks like the next step is the Financial Ombudsman Service. IF YOU ARE THINKING ABOUT BUYING TRAVEL INSURANCE I WOULD RECOMMEND YOU AVOID ANY OF THESE COMPANIES IF YOU MAKE A CLAIM THEY ARE A NIGHTMARE
Update 24/9/19 Now saying after 18 days the Surgeons letter wasn't sufficient and there 2 doctors know better - they know how to drag their heels - 9/10/19 we have complained to OK Travel Insurance we have complained to AllClear travel the broker and to TIFgroup the claim handlers and they are all very sorry to hear about the problems and someone will be in touch and they do get in touch but take an age to respond and basically are no help at all - avoid as you may be as sorry as us if you need to claim.

22 de setembro de 2019
Opinião espontânea

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