Old Creamery Furniture Opiniões 

112
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I buy large quantities of oak furniture for my rented properties. I have tried to buying furniture from the high street brands, that advertise on TV, and all have let me down in the past with very la... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have just ordered a Harrison Spinks mattress from here, and although won't be delivered for a good while yet (made to order) I must already sing the praises of this company, and especially the outstan... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Old Creamery is our go-to shop for furniture. We have used them many times over the last 12 years for a variety of furniture pieces in most rooms in the house. We feel they have a bette... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I placed the order online & despite the item being back ordered my card was still charged. I did feel I had to chase the order & even when my sideboard was expected to arrive it was delayed a furthe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

High quality furniture for every home and budget with stores in Yeovil & Taunton, including solid wood freestanding hand made kitchen furniture.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

112 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(112)

1 opinião nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I am so pleased with my butchers block …

I am so pleased with my butchers block from the old creamery. it fits perfectly with me existing kitchen and has the extra storage I needed. the two men who delivered it was polite and friendly. brilliant cant find fault!!!!

13 de abril de 2017
Opinião espontânea
logótipo da Old Creamery Furniture

Resposta da Old Creamery Furniture

Thank you for the lovely comments. We are glad that it fits so well.

We hope to see you again in the future.

Regards,

The Old Creamery Team

Classificada 5 em 5 estrelas

Excellent service

12 de abril de 2017
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Resposta da Old Creamery Furniture

Thanks for the comment.

We hope to see you again in the future.

The Old Creamery Team

Classificada 5 em 5 estrelas

Well stocked showroom

Well stocked showroom, friendly helpful staff,reasonable prices.

12 de abril de 2017
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logótipo da Old Creamery Furniture

Resposta da Old Creamery Furniture

Thank you for the lovely comments.

We hope to see you again in the future.

The Old Creamery Team

Classificada 5 em 5 estrelas

Order and delivery time scales as …

Order and delivery time scales as promised. Arrived in perfect condition. Notified when available to collect. Friendly staff, a straight forward transaction. 100 percent

12 de abril de 2017
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logótipo da Old Creamery Furniture

Resposta da Old Creamery Furniture

Thanks for the lovely comments.

We hope to see you again in the future.

Regards,

The Old Creamery Team

Classificada 5 em 5 estrelas

A good experience on every level

A good experience on every level. Delivery guys awesome. The 3 seater sofa was heavy & they made light work of it. Very professional.

12 de abril de 2017
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logótipo da Old Creamery Furniture

Resposta da Old Creamery Furniture

Thanks for the great review, it is very appreciated.

We hope to see you again in the future.

Regards,

The Old Creamery Team

Classificada 5 em 5 estrelas

Another satisfied purchase

We have had 6 previous pieces of furniture and have recently purchased a further 5 pieces we are very pleased with all of them and have recommended The Creamery to other family and friends. Staff are helpful and delivery was before expected date. What more can I say.

12 de abril de 2017
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logótipo da Old Creamery Furniture

Resposta da Old Creamery Furniture

Thank you for taking the time to write this review. It is very appreciated.

We hope to seeing you again in the future.

Regards,

The Old Creamery Team

Classificada 1 em 5 estrelas

Old creamery kitchen.

My husband and I visited the kitchen department of the Old Creamery sereral weeks ago, on entering the shop no welcome was given and no help or advise, we are / were very interested in buying a complete kitchen, we left very disappointed, thought we would try again and hope someone different would be in there to help us, sadly we went today , a gentleman was sat at a desk, barely looked up , no sign of any help , not the slightest bit interested in us , we spoke so he could clearly hear we were interested in buying and wanted help designing our kitchen but no help was so ever...clearly rude . We had set our heart on a kitchen from you....not anymore , very dissatisfied with The Old Creamery.

23 de março de 2017
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Resposta da Old Creamery Furniture

We were very disappointed to read this feedback, this is obviously a massive failure on our part. I immediately took the opportunity to contact Debbie directly to get further details of where we went wrong. Here at Creamery Kitchens (and the Old Creamery Furniture Co), our philosophy is to put every customer first, and in this case we have not achieved this.

In our kitchen showroom, we can often be engaged in complex design work – but whatever the case, we always task our staff to greet every customer when they arrive and stay in regular contact whilst they visit the showroom. We always like to create a no pressure selling environment, where a customer can feel relaxed and completely at ease when they visit us.

On these occasions, we have clearly not looked after Debbie & her husband, to the level they deserve. During my conversation with Debbie, I invited her back in for a personal (complimentary) design consultation at her convenience. We hope that she can forgive our low service and that we can be of service to her going forward.

Barney Bell
Sales Manager

Classificada 5 em 5 estrelas

The cream of the west country

We bought a Willis & Gambier Display unit, nest of tables, and a corner cupboard from the Old creamery in December of 2014.

We actually visited the site as we like to get hands on etc. The staff are so relaxed & friendly, and do not pressure you in any way, allowing us to really have a good in depth look at the wonderful display.

The items are delivered in secure packaging and the colour match is perfect on each unit. These are solid bits of furniture, no flimsy nonsense. These units will out last us by a long way.

Also, the after service is far superior to any other company we have known. No quibbles, they will get any problem sorted asap. If we need to add to our range or buy individual pieces to compliment what we have, we will go there as first port of call without doubt.

23 de julho de 2016
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Resposta da Old Creamery Furniture

Mike,

Thank you for taking the time to write this review. It is very appreciated.

We look forward to seeing you again in the future.

Regards,

The Old Creamery Team

Classificada 5 em 5 estrelas

Great Customer Service

We bought a 'Lucerne Oak' table and chairs, large lit dresser, CD/DVD cabinet, and a nest of tables from Old Creamery, which came in June last year, and its all wonderful. One of the lights however started flickering now and then which was a bit distracting. I phoned them about changing the bulb, which I was going to do myself, and it's supposed to turn in its little holder, but I couldn't do it. Anyway, I put a review of the dresser on their web site, and just commented that one of the bulbs was flickering (still). About a week later they phoned me and offered a replacement, which came a week after that, so everything's good. I can only praise them heartily for the best customer service I have ever had. Thank You O C.

29 de janeiro de 2016
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Resposta da Old Creamery Furniture

David,

Thank you for the wonderful review.

Regards,

The Old Creamery team.

Classificada 2 em 5 estrelas

Lovely show room, fantastic pre delivery service but disappointing product

We ordered a full bespoke kitchen from Old Creamery and expected excellent quality. However we had sticking cupboards, rubbing drawers, bits in the paintwork, rough finished woodwork, poorly fitting joints and irregularly fitting drawers. A chap came out and sorted sticky cupboards although this meant the doors no longer sat straight together. He said the rest of our complaints were as should be expected from Old Creamery - this is very disappointing as I expected high standards at this price, not thin paintwork that is too rough to wipe and a rushed looking finish.

24 de setembro de 2014
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Resposta da Old Creamery Furniture

I am sorry that you are disappointed with the items delivered and that we have not rectified to your satisfaction on the first visit.

I will ask our customer service manager to re-contact you to discuss further.

Classificada 5 em 5 estrelas

Great customer service

I bought the wessex larder unit and I'd had it while, when one of the shelves started to split and drop where the glue had failed. The old creamery collected my unit and the manufacturer replaced the shelf, it was gone for a few weeks but very happy to have got it back as good as new.

19 de junho de 2014
Opinião espontânea
Classificada 3 em 5 estrelas

Good product, shame about the scratch and dirty boot prints left behind on the side and bottom of the wardrobe.

I ordered another wardrobe to match an existing set of bedroom furniture I ordered a few years ago. I advised that it would be a tricky delivery for a large van at the time or ordering and that it may need to be dismantled as I have a spiral staircase. When the delivery men arrived I was 'told off' for not telling them not to bring a large van (which I already had - twice - one when I ordered the product and once when I paid the balance). They also left boot prints on the floor and one of the side panels on the inside of the wardrobe following taking it apart and putting back together. There is also a scratch mark on one of the door handles (of which I have photos). Had to wait 4/6 weeks for delivery so didn't really want to send it back due to moving into a new home and having to be without a wardrobe!

7 de maio de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

excellent

excellent company to deal with prices are good service and delivery excellent. when one piece arrived damaged they were very sorry and changed it quickly and with no hassle . have bought from them before and would certainly purchase from them again

16 de abril de 2014
Opinião espontânea

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