Ologic Opiniões 253

Resposta da Ologic

Há 1 dia

Hi Samuel

Appreciate you taking the time to leave this! 🎮

Glad to hear your controller was turned around quickly and came back in top condition. The team always tries to add those little extras—cleaning it up and a few Haribos never hurt!

Enjoy the gaming, and if you ever need us again, you know where we are!

The Ologic Team

Resposta da Ologic

Há 1 dia

Hi Tosin

Thanks so much for taking the time to share this—what a brilliant read!

We’re really pleased to hear everything felt seamless and stress-free from start to finish, exactly how it should be. We take a lot of pride in making sure every repair (and every customer journey) is spot on.

Glad your Bose headphones made it back home safe, sound, and working perfectly again. And yes… we like to sneak in those little touches where we can—sometimes it’s the smallest things that make the biggest difference 🙂

Thanks again for the recommendation, it genuinely means a lot to the whole team. If you ever need us again (hopefully not too soon!), we’ll be here ready to help.

The Ologic Team

Resposta da Ologic

Há 2 dias

Hi Shabeer

Thanks so much for taking the time to leave such a comprehensive review!

We’re really pleased to hear the communication stood out from day one – we know how important it is to keep you in the loop while your device is with us. Our technicians take real pride in giving every device a thorough check (and a bit of a freshen-up inside and out!), so it’s great to hear that didn’t go unnoticed.

And I’m glad the little sweet treat made it safely to you – just our way of adding a small smile to the return 😊

If your laptop ever does need us again (hopefully not too soon!), we’ll be right here and ready to help.

All the best,
The Ologic Team

Resposta da Ologic

Há 3 dias

Hi Julie

What a brilliant review—thank you!

We’re really pleased everything ran smoothly from the moment you booked through D&G right through to getting your laptop safely back with you. A cracked screen is never ideal, so it’s great to hear we got you sorted quickly.

We always keep an eye out for those little extras too, giving the device a clean and clearing out dust is all part of making sure it comes back not just fixed, but refreshed and running at its best.

Thanks again for the recommendation, it genuinely means a lot to the whole team.

All the best,
The Ologic Team

Resposta da Ologic

Há 5 dias

Hi John

Thanks so much for the great feedback!

We’re really pleased to hear everything was quick, efficient, and hit the mark — that’s exactly what we aim for.

Glad you noticed the little extras with the packaging, we like to make the return feel a bit more personal (and less like just another box turning up at the door!).

Thanks again for choosing Ologic — we really appreciate the recommendation.

The Ologic Team

Resposta da Ologic

Há 5 dias

Hi Carol

Thanks for your lovely feedback!

We’re really pleased to hear your watch made it back to you right on time, exactly how it should be!

If you ever need us again, we’ll be ready and waiting. Thanks for choosing Ologic.

The Ologic Team

Resposta da Ologic

Há 5 dias

Hi Carolyn

Thank you for such a fantastic review — and for coming back to us time and time again.

It really means a lot to hear that you’ve consistently had quick turnarounds and high-quality repairs, that’s exactly what we strive for every single job.

Going above and beyond is what we’re all about!

Thanks again for your continued support — we truly appreciate it.

The Ologic Team

Resposta da Ologic

Há 5 dias

Hi Siobhan

Thank you so much for the amazing review!

We’re really glad we could get everything sorted quickly and help fix the mix-up on the collection day — these things happen, and it’s what we’re here for.

It’s great to hear you found the team lovely to deal with and that our updates kept you in the loop throughout. And of course, we’re pleased the little treat went down well too — we like to add a small smile in with every repair!

Thanks again for the recommendation.

The Ologic Team

Resposta da Ologic

1/04/2026

Hi Kimberly

Thank you so much for your kind words and for trusting us not once, but twice with your tablets – that really means a lot to us!

We’re delighted to hear everything has gone smoothly on both occasions with no issues, exactly how we like it! The team always aims to make the whole process as easy and reliable as possible, so it’s great to know that’s come across.

We really appreciate the recommendation and look forward to helping you again in the future if you ever need us!

The Ologic Team

Resposta da Ologic

31/03/2026

Thanks so much for the brilliant feedback! We are ecstatic to see such positive comments.

We like to think a good repair should come with a bit of personality too, so we’re glad the cheeky comment hit the mark and kept you smiling all day!

If you ever need us again (hopefully not too soon!), we’ve got you covered 👍

The Ologic Team

Resposta da Ologic

26/03/2026

Hi Daniel

Thank you for the great review!

We’re really pleased everything went smoothly from start to finish — and glad we could quickly get the re-delivery sorted for you. Couriers don’t always get it right first time, but we’ll always step in to make sure things get back on track as quickly as possible.

Thanks again for the recommendation — it’s genuinely appreciated by the whole team!

The Ologic Team.

Resposta da Ologic

26/03/2026

Hi Imran,

Thank you for such a fantastic review — we really appreciate you taking the time to share this.

We’re delighted to hear your daughter’s laptop is back in action and looking like new again.

It’s especially great to hear that the service felt personal and that you felt well looked after throughout — that’s exactly what we aim for with every repair.

And it sounds like the strawberry Haribo didn’t stand a chance!

Thanks again for your kind words and recommendation — it genuinely means a lot to the whole team.

The Ologic Team

Resposta da Ologic

19/03/2026

Hi Thomas

Thank you for your fantastic review!

We’re really pleased to hear that you found our communication clear and consistent, and that the whole process—from collection through to repair—was quick and smooth. Keeping you informed every step of the way is something we place a lot of importance on.

We do apologise again for the courier delay. While it was outside of our control, we always want the experience to be seamless, so we appreciate your understanding and kind words about how it was handled.

And we’re glad you enjoyed the sweets —it’s our little way of adding a personal touch!

Thanks again for choosing Ologic, and we hope to be of help again in the future.

The Ologic Team

Resposta da Ologic

17/03/2026

Hi Angry Bird,

Firstly, we’re very glad we managed to keep the Angry Bird calm and happy!

Thank you for taking the time to leave such a fantastic review. It’s great to hear that everything from the call after Domestic & General logged the repair, through to the home collection, regular updates, and the return of your equipment all went smoothly. Keeping customers informed every step of the way is something we take real pride in.

We’re also really pleased that the personalised note and the little packet of sweets from the technicians put a smile on your face. Those small touches are our way of reminding people there are real humans behind the repairs.

Thanks again for your kind words and support. If anything ever does go wrong again, we’ll be ready to help — hopefully before the Angry Bird gets launched again!

Regards
The Ologic Team

Resposta da Ologic

16/03/2026

Hi Sully

Thank you for such a thoughtful review.

We're delighted to hear that the whole repair process through Domestic & General went smoothly and that your PS5 was repaired and returned so quickly. Our team always aims to keep the process clear, transparent and efficient, so it's great to know the tracking and updates worked well for you.

It's especially nice to hear that the personal touches made a difference. The message on the box, the sweets, and the note on the repair form are simply our way of reminding customers that there are real people behind the repairs, and we're really pleased that it meant something to you.

Thank you again for taking the time to share your experience and for your kind recommendation of Ologic. We really appreciate it, and we hope you enjoy many more hours of happy gaming! 🎮

Regards
Mitch

Resposta da Ologic

13/03/2026

Hi Wayne

Thank you for taking the time to leave us such a kind review, it really means a lot that you chose to come directly and share your experience.

We’re delighted to hear that we’ve been able to help each time your son’s tablet has needed repairing. Our team always aims to make the process as quick, smooth and stress-free as possible, so it’s great to know that’s been your experience.

Please don’t hesitate to reach out whenever you need us – we’ll always be happy to help (and we’ll keep an eye out for that tablet making another appearance! 😄).

Regards
Mitch

Resposta da Ologic

13/03/2026

Hi Shanee,

Firstly, we’re really sorry to hear how frustrating this situation has been for you and your son. We completely understand how disappointing it must have been to receive the PC back and find it still isn’t working, especially after waiting and taking time off work.

From the symptoms you’ve described and the information from our team, it appears the graphics card may have become slightly unseated during transit. Desktop PCs contain several plug-in components, and although everything is secured before leaving us, items such as graphics cards can occasionally shift during shipping due to movement or vibration.

We absolutely believe this is something we can resolve, and if the graphics card has simply shifted position, it is normally a quick fix once the unit is back with us.

We also appreciate the difficulty you’ve mentioned around needing to be home for collections and deliveries. To help with this, DPD offer local drop-off and collection points. When you receive the SMS from DPD regarding the shipment, you can choose to redirect the parcel to a nearby drop-off location, meaning you wouldn’t need to take additional time off work to hand it over.

Please be assured that we’ll continue to work with Domestic & General and do everything we can to get the system working reliably again for your son as quickly as possible.

I believe our team has already been in touch to arrange collection and we will resolve this issue for you.

Regards
Mitch

Resposta da Ologic

10/03/2026

Hi Georgina

Thank you for such a kind review. We're really pleased to hear that you felt listened to and supported throughout the process. Mark always takes great pride in making sure every customer feels their concerns are taken seriously, so your comments will mean a lot to him.

It’s also great to hear that the collection, packaging and return made a positive impression — we try to take extra care with customers’ equipment and add those little touches where we can.

Thanks again for taking the time to share your experience – it’s genuinely appreciated.

Regards
Mitch

Resposta da Ologic

9/03/2026

Hi JJ

Thank you for taking the time to leave such a detailed review.

Firstly, we're really pleased to hear that the collection and return service worked well for you, especially given your circumstances. We know how important that convenience can be and we're glad the process through Domestic & General helped make things a little easier.

We're sorry that your console needed to come back to us a second time. While we always aim to resolve issues on the first repair, we appreciate you giving us the opportunity to put things right and we're glad to hear the console is now fully working as it should.

It's great to hear that our team kept you well informed throughout the process and that our customer service team were able to assist when you spoke with them. We'll also pass on your comments about the packaging, message on the box and the sweets – those little touches are something we enjoy adding and it's nice to know they’re appreciated.

Thank you again for your patience and for choosing Ologic. If you ever need us again in the future, we'll be very happy to help.

Regards
Mitch

Resposta da Ologic

9/03/2026

Hi Kelly

Thank you for the fantastic feedback! We're really pleased to hear that the collection, communication, and quick turnaround all went smoothly for you. Our team always aims to make the repair process as easy and efficient as possible, so it's great to know you were happy with the service and the repair.

We're glad the replacement controller was a nice surprise too! Thanks again for taking the time to leave us a review — it’s very much appreciated by the whole team at Ologic.

Regards
Mitch