I'm updating my review after my experience yesterday. I noticed that my data was almost used up, so I went to purchase a new data plan. Unfortunately, OneSIM doesn't allow you to buy a ne... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Ver mais
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I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Ver mais
Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Loja de telemóveis
- Loja de dispositivos electrónicos
- Operadora de telecomunicações
Informação fornecida por diversas fontes externas
The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Chat help was very informative and…
Chat help was very informative and knowledgeable. Made it easy to determine which one to get. Lots of affordable choices.

Resposta da OneSimCard
ease of use and tech support answered…
ease of use and tech support answered my questions quickly

Resposta da OneSimCard
Great options
This is arrest product. I've been using it for over 7yrs. Works everywhere and seamless to use

Resposta da OneSimCard
Fraud (Update: not a fraud)
UPDATE: I GOT A REFUND. To thank you, I changed my rate from 1 star to 2 star, and the review title from "Fraud" to "Fraud (Update: not a fraud)". I never got an email though. I hope you develop better support operations. My Original review follows...
Never received the sim. Never got an answer back. This is what I was expecting, but I decided to try and check it myself.

Resposta da OneSimCard
False advertising!!!
They are advertising products they don't have (which they admit to!) such as US based numbers, and two-factor services for banks etc.
These are clearly listed on their website as services they offer!!!
Extremely unprofessional company!

Resposta da OneSimCard
Business based on fraud.
Their business model is based on fraud. I bought their e Sim and have around $125 in my account with them. When it was time to use the service, it simply did not work. I contacted their customer service and was presented with some "solutions" but nothing worked. I had to buy another Sim from another service provider. I am asking for my money back but One Sim was first stalling me and now their CS is not responding. Clearly they are thieves and robbers. STAY AWAY FROM ONE SIM CARD.
Update: I am responding to One Sim's reply to my review.
I followed each and every step suggested by your technical support not just once, but several times. You should have access to the exchange of messages, or should I post the conversation here so that potential customers can judge how you are trying to mislead. Shame on you.

Resposta da OneSimCard
Well organized and informative web…
Well organized and informative web site. Follow up to confirm I really intended to order more than one sim card. Which I did.

Resposta da OneSimCard
Very happy with these e-sims especially…
Very happy with these e-sims especially the DataMax eSim!

Resposta da OneSimCard
Again - Great Support
Again here in Costa Rica, great connection with my normal numbers set as + 1 yyy xxxx.
It's a callback system that works fine. Ken

Resposta da OneSimCard
Very easy to use service if you travel…
Very easy to use service if you travel abroad and don’t want to look for a free wifi or pay huge roaming fees for data. I’m a fan 👍

Resposta da OneSimCard
It is very easy and straightforward to…
It is very easy and straightforward to choose a sim and send it abroad.

Resposta da OneSimCard
Very good product, fair prices
Product itself pretty valid with good network connection and a pretty stable line.
Prices overall fair and on some items even cheap.
Excellent customer service: highly responsive and attentive.

Resposta da OneSimCard
They answered my questions in a timely…
They answered my questions in a timely manner.

Resposta da OneSimCard
Swift and easy service made the company…
Swift and easy service made the company great. I didn't have any single problem ordering the sim card. Further more, it was very smoothly completed. Thank you very much for your quick and efficient services. All the very best OneSimCard.

Resposta da OneSimCard
Gino was excellent at addressing my…
Gino was excellent at addressing my issue and providing me with clear options. It is refreshing to find Customer Service that actually provides the customer with service. Thank you

Resposta da OneSimCard
Old school tech challenged
Gino was extremely patient with an old school tech challenged person, me. Spent alot of time helping me set up the esim on my Iphone, then walked me through the app and how to use it. Very friendly, patient and cheerful. A pleasure to work with.
Thanks Gino
William T K Jr

Resposta da OneSimCard
Great support from OneSim
I talked with Gino about the problems I was having with my DataMax Sim. He was wonderful. He walked me through what I needed to do with my new phone and my OneSim account, step by step to ensure it was working properly. He even helped test it out while we were talking. He was incredibly patient as well as very, very personable. I can't say enough about how great he was and how much I appreciate his help. I would never hesitate to call customer/tech support in the future with any problem/issue that arises with OneSim. Thanks so much Gino and OneSim.

Resposta da OneSimCard
Help is there whenever you need it
I have had a OneSimCard account for many years.
Bought my first phone thru them and my second also when the 3G was going away. I needed a better phone for some upcoming trips. The phone I wanted was no longer available from OneCardSim so I found a similar one online. I tried to get my SimCard to work, but no luck. I called OneSimCard and Gino spent quite some time and helped me verify that it was locked. Had to return the phone.
Gino called the next evening to check on my progress with getting a new phone.
I eventually found another and with his directions I was able to get it to work. He also gave me some great advice on what to look for in a cellphone that would do what I needed it for.
Can't say enough about the support and effort that Gino gave me. OneSimCard gets my five stars for going above and beyond to help it's customers.
I am sticking with them...
Thanks Again
Dave M in PA

Resposta da OneSimCard
Jino or Gino spent much time with me…
Jino or Gino spent much time with me very patiently and helped me get set up for using OneSim on my next trip and probably many in the future. He was very kind, thoughtful and thorough. I should have no problems. He is the best customer service person I have spoken with in ages, maybe ever.

Resposta da OneSimCard
Many thanks to Jino for outstanding…
Many thanks to Jino for outstanding customer service and help

Resposta da OneSimCard
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