My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Ver mais
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Leia as opiniões dos outros
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Ver mais
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... Ver mais
A empresa respondeu
Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Grossista de móveis
- Loja de mobiliário de escritório
- Loja de mobília ao ar livre
- Loja de móveis rústicos
Escrito pela empresa
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Informações de contacto
Reino Unido
- www.onlyoakfurniture.co.uk
4,2
Bom
577 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Harwell units from Only Oak Furniture
I was impressed with the quality of the furniture. I bought a display cabinet first, followed by the small sideboard.
I was so impressed that I have now ordered a corner display cabinet.
Very helpful staff when you enquire about any aspect of your orders.
9 de abril de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re impressed with the quality of your furniture and that you’ve continued to choose us for your home with your recent corner display cabinet order.
It’s also great to know our team has been helpful with your enquiries—we always strive to provide the best service possible.
We truly appreciate your support and look forward to helping you with any future orders!
Misleading delivery schedule. Good product.
The kitchen island I ordered is good but I am not impressed with the extremely long time it has taken from order in September to eventual delivery in April. I was told on numerous occasions that delivery was imminent. Delivery couriers very eager to drop and go despite me asking for them to put it the right way up on floor and to give me time to check it. I will not be using Only Oak Furniture again.
5 de abril de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your feedback, and we're very sorry to hear about your disappointing experience.
While we're glad to know you're happy with the kitchen island itself, we completely understand your frustration regarding the long wait and the repeated assurances of an imminent delivery that didn’t come to pass. That’s not the experience we aim to deliver, and we sincerely apologise for the delays and lack of clear communication.
We also regret that the delivery service fell short of expectations. Your request to have the item positioned correctly and checked should have been respected, and we’ll be addressing this with our delivery partners to prevent similar issues in the future.
We truly appreciate you bringing this to our attention and will use your feedback to improve both our service and communication going forward. We're sorry to lose your trust and hope you’ll reconsider us in the future.
Empty promises
We ordered a Butcher’s block on 27th September with a 9 weeks delivery schedule. We called at beginning of November and were assured we would have it in time for Christmas. It was eventually delivered on Saturday 5th April after the courier firm postponed delivery from 4th April. We sent emails in December, January, February and March querying a delivery date and were told on numerous occasions “it’s on the water” and should be with us by end of the following month. We’ll never use this company again.
5 de abril de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand your frustration with the delays and lack of clear communication, especially after being assured the item would arrive before Christmas. This is far from the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
While some delays were unfortunately beyond our control due to supply chain issues, we recognise that our communication should have been more accurate and proactive throughout the process. We’re currently reviewing our procedures to ensure we handle situations like this much better in the future.
We’re genuinely sorry we’ve let you down and appreciate you taking the time to share your experience.
Only oak delivers
The chest of drawers is beautiful so solid and well made. Could not be more delighted
A big thanks to the delivery team who gallantly lifted the 1 ton chest up the flight of stairs to our bedroom. Even my husband was out of breath watching them
2 de abril de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your fantastic review! We're absolutely thrilled to hear how delighted you are with your new chest of drawers—it’s great to know you appreciate the quality and craftsmanship.
A big shoutout to our delivery team as well—we’re glad they were able to get the piece safely up the stairs for you (even if it was a bit of a workout to watch!).
Thank you again for choosing Only Oak Furniture. We hope your new chest brings beauty and function to your home for many years to come!
Beautiful furniture and well priced
Beautiful furniture and well priced. I wish I had a bigger house so I could have more Only Oak furniture, so much to choose from. It all arrived very well packed and protected. The Company looked after me when I had a problem with the delivery company. It was dealt with in a very professional way. Well deserved five stars and have already recommended Only Oak to a friend.
1 de abril de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear how much you love your furniture and that you found it to be both beautiful and well priced.
It’s wonderful to know that everything arrived safely and that our team was able to support you promptly and professionally when an issue came up with the delivery company. We always aim to provide the best possible service, and your feedback means a great deal to us.
Thank you for the five stars and for recommending us to a friend—word of mouth is the highest compliment we can receive! We hope to welcome you back whenever you’re ready to add more Only Oak pieces to your home.
Kitchen Island
We ordered a stand alone Kitchen Island from Only Oak Furniture. They have a very good customer service who were quick to respond. We are very pleased with our kitchen island and fits our requirements. I would also like to mention the delivery company that was used, they were very helpful as we couldn't receive the goods on the initial day and were happy to rearrange a suitable day.
26 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your lovely review! We’re so pleased to hear that you're happy with your new kitchen island and that it meets your needs perfectly.
It’s great to know our customer service team was able to assist you promptly, and we’re also glad the delivery company provided a flexible and helpful service when you needed to reschedule.
Thank you again for choosing Only Oak Furniture—we really appreciate your support and hope you enjoy your kitchen island for many years to come!
Easy to use website
Easy to use website, the order process was smooth and the goods arrived in the specified time. The goods are top quality and exactly as described. I would definitely order from Only Oak Furniture again
25 de fevereiro de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We’re thrilled to hear that you found the website easy to use and that your order arrived on time and exactly as described. It’s great to know you’re happy with the quality of the furniture—we take a lot of pride in what we offer.
We truly appreciate your support and look forward to welcoming you back to Only Oak Furniture in the future!
My new large oak desk is just as I had…
My new large oak desk is just as I had hoped.
The delivery team were very professional and placed it where I requested. At 80 years of age I found it a struggle to remove the cardboard and polystyrene protective covering. Not easy to dispose either.
However overall the item purchased is exactly as required and I’m very satisfied with the product.
21 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your kind feedback. We’re delighted to hear that your new large oak desk met your expectations and that you’re happy with the quality of the product. It’s also great to know that the delivery team provided professional service and placed the desk where you needed it.
We understand that the packaging can be a bit challenging to remove and dispose of, especially with larger items. Your comment is appreciated, and we’ll take it into consideration as we continue to improve the overall customer experience.
Thank you once again for your purchase and for sharing your thoughts. We hope the desk serves you well for many years to come!
Lovely furniture, shame about the courier.
Very pleased with the tables. They are just what I wanted.my experience was spoiled by the delivery company who gave me a delivery date then delivered the tables a day earlier then sent me a message apologising but they couldn’t deliver! Change your courier!
13 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your review and for letting us know how much you like the tables—we’re so pleased they were just what you were looking for!
We’re very sorry to hear that your delivery experience didn’t meet expectations. We understand how frustrating it can be to receive mixed messages and poor service from a courier. We want to assure you that we’ve listened to feedback like yours and have recently changed our delivery partner to provide a more reliable and consistent service going forward.
Thank you again for your support and for bringing this to our attention. We hope you enjoy your tables for years to come!
HiFi cabinet - very satisfied
Bought a HiFi cabinet in the Scandic range.
Very pleased with the unit - seems solid, well constructed and is good to look at. The oak finish is handsome. I had to screw in the legs myself and was worried about something in the unit, like the glass shelves, falling and breaking while I tipped the unit to fit on the legs. However it was so well packed that nothing moved while I was doing it.
There could have been information about how to move the glass shelves - 3 positions are available but it’s not immediately obvious how to move the shelves up or down.
Very pleased in spite of long wait for delivery - well worth waiting for.
12 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for taking the time to share your detailed feedback! We're delighted to hear that you're pleased with your HiFi cabinet from the Scandic range. It's great to know that the quality, solid construction, and oak finish met your expectations.
We appreciate you highlighting the safe and secure packaging—your experience with assembling the legs is exactly why we take such care in how we pack our products. We also value your suggestion regarding clearer instructions for adjusting the glass shelves. That's very helpful feedback, and we’ll look into improving the guidance we provide.
Thank you again for your patience with the delivery time—we’re so glad to hear it was worth the wait. Enjoy your new cabinet, and please don’t hesitate to reach out if you need anything else!
Resposta da OnlyOakFurniture
Thank you so much for your kind words! We're thrilled to hear you were happy with the communication and the product. Your support means a lot to us, and we look forward to serving you again in the future!
I have been impressed by this company
I have been impressed by this company. My bedside cabinets are beautifully made & came very well wrapped indeed. The delivery company were polite, friendly & helpful.
10 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your kind review! We're so pleased to hear that you're impressed with your bedside cabinets and the quality of craftsmanship. It's great to know they arrived well packaged and that the delivery team provided a polite and helpful service. We truly appreciate your support and hope you enjoy your new furniture for many years to come!
Great service and item arrived a month…
Great service and item arrived a month earlier than expected! Love the chest of drawers. Great customer service and delivery. Thank you!
6 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We're delighted to hear that your chest of drawers arrived earlier than expected and that you're so happy with both the product and the service. It's always a pleasure to know our customers are satisfied from start to finish. Thank you again for your kind words and support!
Great customer experience start to…
Great customer experience start to finish. Hassle free and good quality product.
5 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your kind words! We're so pleased to hear that you had a great experience from start to finish and that you're happy with the quality of your product. Hassle-free service is exactly what we aim for, and it's great to know we delivered. We truly appreciate your support and hope to welcome you back again soon!
Resposta da OnlyOakFurniture
Thank you for your feedback! We're glad to hear you were happy with the service and updates as promised. We appreciate your support and hope to assist you again in the future.
Island delivery
The two lads were here earlier than expected and they were happy to bring the island around the back and in through bi-fold doors, they were friendly and careful when carrying out the delivery. After they had gone I unpacked the island and was very happy with the island, we think it looks fantastic, Many thanks
4 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your lovely review! We're delighted to hear that your delivery went smoothly and that our team were friendly, careful, and accommodating. It's great to know the island looks fantastic in your home and that you're so pleased with it. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Great product and really good service
Great product and quick and friendly service well done 👏
4 de março de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your great review! We're so pleased to hear you’re happy with the product and the service you received. Your kind words and support mean a lot to us — well done to you too for being a fantastic customer!
Beautiful item which is really well made.
The piece of furniture was really well packed up with cardboard which can be recycled, and when I opened it up I was delighted with the quality of the item. The bookcase is lovely and looks even better than on the website. The customer support through the process was also excellent.
28 de fevereiro de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your new bookcase and that it exceeded your expectations. It's great to know the packaging met your standards and that our commitment to sustainability was appreciated. We're also pleased our customer support could assist you throughout the process. We truly value your feedback and hope to welcome you back again soon!
Exceptional product and price
Exceptional product and price. Great customer service and delivery was spot on. Couriers very polite and helpful.
Would highly recommend this company and their products.
25 de fevereiro de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your fantastic review! We're so pleased to hear that you found our product and pricing exceptional, and that your experience with our customer service and delivery team met your expectations. It's always great to hear such positive feedback about our couriers as well. We truly appreciate your recommendation and look forward to serving you again in the future!
Lovely Shoe Cupboard
Customer service lady was very helpful when I phoned re stock level, which was low. It seems I ordered just in time & I am delighted with my new shoe cupboard. It looks good in my hallway, is very well made & the sloping shelves easily accommodate my husband's size 12 shoes. It arrived very well packed & delivered with care by 2 delivery men. Would not hesitate to order from this company again.
17 de fevereiro de 2025
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your kind and detailed review! We're delighted to hear that you're pleased with your new shoe cupboard and that it fits perfectly in your hallway — and even accommodates your husband's size 12 shoes with ease! It's wonderful to know that our customer service team was able to assist you in time, and that your delivery arrived safely and with care. We truly appreciate your support and look forward to welcoming you back in the future!
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