Original Penguin Opiniões 

customer service does not exist.
pretends to care without actually listening. canned responses that have no bearing on actual issue. most likely AI posing as humans. terrible quality t-shirts. paper thin fabric with tags that rub neck raw.
STAY AWAY

Unfortunately, my first and last order from them. I paid $53.00 including shipping charges for 2 items $21.00 each and returned both right away because of wrong fit & style.
Only received $36.00 credit back.
They said 10.99 for shipping ?!doesn’t add up
I had never had this experience.
So disappointing!

Extremely disappointed with the shipping. I placed my order on July 24, and it’s still in transit with no delivery yet. Waiting this long is unacceptable, especially with no clear updates. If you need your order within a reasonable time, I wouldn’t recommend buying from Original Penguin. The shipping experience has been frustrating and has completely overshadowed my excitement for the purchase. And I read some reviews below and I totally agree! They posted an item which is not available and then cancel it.

I ordered some items yesterday night. I was unable to apply a 15% discount that was emailed to me the day of.

The next morning (today) the cart went down in price and I reached out to Customer Service by chat on the website to get my one time price adjustment that is listed clearly on their website. I asked as well about getting the price adjustment to include the 15% code that didnt work.

I was told that:
1. There was no manager so they cant adjust the price.
2. I was requested the price adjustment based on the promo not working, not because the price went down, though the price did go down.
3. I was told to wait till the order arrived then ship it back and they gave me a 15% code to use to reorder the cheaper cart while I waited on the original order to arrive.
4. They told me that the code did work and I was just doing it wrong. I sent them a screen shot of it not working, then was told I tried to use it too many times. I tried 2 times...

What a convoluted mess. Instead of giving me a roughly 30 dollar price adjustment, they would rather spend more to have me ship stuff back and forth.

I will never order from them again. They wouldn't honor their own price adjustment policy.

Bought trainers from Sport Direct my first Penguin purchase.The sole split after three weeks of wear and inner lining was worn away.Total rubbish just avoid this brand !!!!

As a loyal customer for 15 years+ i am absolutely fuming over how bad the brand has became. When i order from the website after a few days items are refunded , Why keep clothes on the website for people to buy even tho it's not in stock ? I've ordered 5 items for a holiday and only 1 came and the other 4 were refunded .

I'm sorry but that's not good enough at all , I've spent over €10,000 on the brand and I'm considering going elsewhere because Original penguin is falling apart

I really wanted the shirt I ordered for my son on 3/24/2026 but it seems it's stuck in transit and has not moved in 5 days but Penguin's customer service tells me to refer to my tracking details which I've done for the past 4 days. I've basically accepted the fact that this shirt is lost in transit but I will not accept not receiving a full refund. My bank has refunded my money because Penguin refused to do so. I hate the fact that I couldn't speak to a live person and could only email back and forth. I won't be shopping with Penguin ever again.

Good choice of clothing with prompt delivery. ordered a few quarterships that look extremely stylish and fits well.

Stay away from this cheating company!!
I returned an item, and now 2 months later I haven't received my money.
They dont reply when I email them.

I will not be making any future purchases from this website. It has been a month since my order was placed, and I have yet to receive it. The provided tracking number consistently indicates that a shipping label has been created across multiple tracking platforms, with no further updates on the package's transit.

placed order 2 months ago - they never shipped and wont respond to emails - total scam
order WOP070662

Customer Care just simply doesn’t care!

I’ve been a regular customer of Penguin for a while, and purchased quite a few polo tops. As another reviewer noted, the polo tops develop holes at the corners of the sewn-in label. This has happened on 5 tops to-date, so no coincidence nor bad luck.
I called the customer care telephone line and was told they only deal with on-line purchases, and there is no number for in-store purchases.
I then tried emailing, with photos, providing evidence of the issue.

They did at least respond, but with the same response! And this is Customer Care? Really?
You only have to read the other reviews here to see how much they (don’t) care.

Will not be buying anything more from this company. They clearly have a manufacturing issue with their clothes, but prefer to ignore it, and turn their backs on their customers.

Abhorrent attitude.

Don't purchase from their website unless you enjoy the dispute process with your bank. They simply sell you stuff, don't deliver it, and lie about the process.

I see lots of unhappy reviews about online ordering and refund process. I've been very pleased with my purchased items. Quality is high and price is decent. I'd recommend. Surprised to see that the brand is not acknowledging and replying to reviews however.

I will not able to the order because of deadline that I will be out of town. During the order placement I left a note for Original Penguin to deliver ASAP but Original Penguin did not respect my request. I am disappointed that your business Original Penguin picked the cheapest delivery option for FedEx SmartPost Economy. The shipping option created packed by Original Penguin action shows means you do not value my time and Original Penguin does not value me as a customer. FedEx supposed to deliver it to me today but it diverted to another town Davenport FL and stuck more days in Florida due to cheapest delivery economy option that Original Penguin made. I called FedEx and they said delay the delivery cheapest option by Original Penguin so I request to re-route the package back to Original Penguin warehouse in Miami FL because I will be out of town for vacation over a month.Impossible to contact customer service by phone that operated by Perris Ellis corporation in Florida and customer service real live person is not available online and never resolved it anyway. Original Penguin customer service sucks! There is only robotic customer service operating. I disrespect Original Penguin how they treat customers.

I have bought loads of stuff but no experience is the same with them, getting a refund is a nightmare unless you do it properly through their link. I never have the same experience twice with them, its like they don't care. I love their clothes but sometimes can be hard to chat to them. When you order you get a DHL fake shipping number. I then have to follow them for a real tracking number. When I get it then its is not in transit its a pre-advised way bill from DPD so its not been shipped really. I really can't understand why they don't get it together and tell me the proper information at the time.

If they were great I'd be covered in their clothing. Unfortunately they are a scam. Literally sent me a fruit of the loom shirt with a cartoon giant penquin on the front. Nothing to do with a classic penquin polo shirt.

I returned goods 0n 23/10, which were received in Felixstowe on 25/10 which at the time of writing have still not been credited. I have been a customer for some considerable time and feel let down at having to chase this matter. Will need to consider alternatives for thew future

Was a lifer, bought loads of Pengiun. Recently the courier failed two deliveries, mine and my partners same day. Stated he had left a card but didn't even show up. The item was sent to a collection point. I told Penguin that I am disabled. They told me " if you don't collect it. It will be returned to us" I complained, they ignored my complaint. I have started legal process, I've Informed them. It's been a month and still no refund, still no formal response from head office. Steer clear, this company sees you as a number and has no loyalty or respect for their customers. They do not deserve your money.

My husband has several Original Penguin polo shirts and almost every one has holes around the corners of the label at the back, it's almost as if the label is stitched in too tightly. Never had this with any other brand, just the Penguin ones. Disappointed