ovios-home.com Opiniões 

The sofa was flimsy and not what i expected. We called customer service and they dodge our calls. We tell them the issue and they just say they will talk with the return team and never get ahold of us. Sucks we lost out on all our money and get no compensation and stuck with a crappy sofa :/

Easy to put together, seems comfortable enough. Haven’t used it much yet. My kids love the fabric.

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⭐ 1-Star Review – Customer Service, Order Management & Refund Handling

Tiktok order

I placed my order for two couches on October 12, 2026. Both were listed as backordered until November 5. I had no issues with that.

From the day I placed the order, I checked regularly and contacted customer service asking when payment would actually be processed. I allowed the order to sit through the weekend, hoping the payment would finally be taken.

By October 19, a day shy of a full week after placing the order, there was still no movement on the payment.

I want to make one thing very clear: I did not cancel because I no longer wanted the couches. I cancelled because the company had not collected payment, and I could no longer afford to have approximately $1,100 sitting in my account indefinitely without knowing when it would be taken.

I submitted my cancellation request on October 19. It wasn't refused.

Then came October 20.

My money was suddenly gone. Bills had already come out, my accounts were overdrawn, and, in a rather unbelievable turn of events, the two couches that had been backordered until November 5 were suddenly on their way to me.

After refusing my cancellation request, the company proceeded with payment and shipment. What followed was an extended shipping and return process that ultimately required the shipment to be intercepted and returned to the sender.

Getting my money back became another ordeal involving multiple refund transactions, confusing explanations, repeated follow-ups, and considerable time spent documenting conversations and tracking shipments.

The full refund has now been processed, but that does not erase the experience.

To be absolutely clear, this review is NOT about the quality of the couches. I never received them and cannot fairly evaluate a product I never had the opportunity to use.

This one-star rating is strictly for customer service, payment processing, cancellation handling, communication, and refund management.

Customers should not have to repeatedly chase a company for payment information, have a cancellation refused, experience unexpected financial consequences, and then spend weeks fighting to recover their own money. This started October 12, 2026 and just ended today November 3,2026 when my last installment came back to my account.

This was an unnecessarily stressful and frustrating purchasing experience.

Absolutely love this bed for my kiddos! They wanted a bigger bed and it was so easy to get out of the box and set up! The mattress is super comfortable, the quality of the material great! No smell from the packaging. It's not too firm, but not too soft either that my kids loved it! Sits a bit low, but I knew that coming in seeing the measurements. I can sit it on a box spring, but I think I like it the way it is.

Product was as described. Cost was reasonable and order arrived promptly. Also info regarding shipment was very helpful.

Great chair. Very comfy. Some strong off gassing smell but went away.

Horrible customer service. Delivery was horrible. They literally dropped it in the middle of my driveway for the boxes to get wet in the rain not impressed one bit. It comes in 1 million parts.

I was skeptical about the " no assembly required" thing because every furniture company says that and then you end up with 47 screws and an Allen key. But this one actually delivers. It came in a surprisingly compact box, I cut the vacuum seal, and the whole thing literally expanded into a full bed frame + mattress in front of my eyes. Took me maybe 10 minutes of actual effort.

My experience was awful. The couch is warped. It never opened up from the vacuum seal. I would like to return & get a refund.

The patio set was very well made and easy to assemble. I was pleasantly surprised with the overall quality and price.

Everything was great ordering the sofa cover and it is perfect. The problem I had was trying to order the chair cover. Had to end up ordering from another supplier.

The sofa turned out even better than I expected! It looks just like the description, and the size is perfect for my living room. The frame sits are little low, but the thick cushions make it really comfortable. There's enough room for me to sleep on it, too. I love relaxing on it with my dog. It's a great choice for pet owners.Overall, I'm very pleased with this purchase and would definitely recommended it!

Sturdy material

The sectional couch has exceeded all my expectations! We've been using it for months and it still feels plush and sturdy. The comfort level is perfect, not too soft and not overly firm. Love how spacious it for hanging out with family and friends.

Did not get package wrong address

I'm so glad I picked this sofa! The color matches the website photos perfectly, it's exactly exactly the color I wanted and fits my living room space so well, 2ottomans are really practical and convenient, I can easily move them anywhere I want!

I loved how it was shipped with the exception of thinking I was shorted a 2nd package which arrived later. Customer service was prompt in assuring me there was another package.
The set for the price was beautiful. The man who assembled it for me will be ordering one as well.
I appreciate a professional company!

This company has the best customer service you can ask for. I bought a patio set several years ago and because I live in South Texas. There is a lot of sun. It sits out all year long and consequently gets faded as you would expect. I have ordered replacement cushion covers twice now and they are perfect. The set looks brand new.

On time delivery in two boxes that were manageable that almost magically turned into a sectional that has been in constant use since it was set up. For the price the quality seems outstanding!