Paperspace Opiniões 98

I signed up for the free tier to try it out. Created a VM rant it for a fewminutes decide it was nt what i wanted and shut it down. I used $0.20 worth of CPU while on it. check my credit card a few months later to find their billing me $60 a month for 1TB of disk space. Some Free Tier ! Needless to say i deleted the machine and canceled subscription.

4 days later update. Sent them screenshots of all the fellow customers who have felt deceived or wrongly charged, and PaperSpace continued demonstrating their motto that “the customer is always wrong, and here’s why”. They offered me a refund of $13 of the $65 in inappropriate charges, which is a slap in the face that they may or may not actually honor. Here’s the last reply I sent if it’s helpful. Sorry for the obnoxious tone, just trying to get them to care about the people reporting these issues.

“ OK, but I’m telling you as a prior customer that has not historically been correct. And there is a clear track record of customers that are reporting (via TrustPilot etc.) a primary experience of feeling deceived and billed in an inappropriate way. Whether you had/have sufficient documentation or not, there is a stark lack of ownership of your role in the customer’s experience. I’m not going to discuss it further, but I’ve consistently felt like your policy is “the customer is always wrong, and here’s why”, and again there is a substantial customer base that is saying the same thing. That’s an issue, even if you remove “who is right?” from the equation. It’s the kind of behavior that will allow you to keep my $65 but will hurt the overall culture and customer perception of PaperSpace in a more material way. So I guess I will just trust in the feedback process to ensure accountability, as it is clear, you would rather be right, then validate and build a relationship with your customers. I’d appreciate the $13 refund that you did acknowledge was acceptable, but I honestly don’t care at this point so do whatever your conscience thinks is right.”

Original Review:
Super deceptive/shady billing practices. I signed up for a machine WITHOUT the monthly base fees and confirmed I was on the fee-free plan when I stopped using my account. After the fact, they started charging me an $8.20 monthly fee without my consent. I just discovered this after 8 months of invalid charges. Furthermore, their customer service team would rather gaslight me with condescending remarks about "make sure you read the fine print so you don't get confused" and assure me their pricing transparency is so important to them. Yet when a customer is complaining because they were not billed in a transparent way (and quite frankly in a fraudulent way), they would rather be right than issue a $65 refund and write it off as a misunderstanding (or perhaps even an issue on their end with pricing and/or advertising) that they need to work on. Here's an excerpt that may or may not be helpful from my last message, which they basically shrugged off with indifference. Super frustrating. Anyway, hope that helps someone else.

Excerpt From My Ticket:
"That may be the pricing structure you use today, but it is not what I agreed to or signed up for, which is evidenced by the December 2022 invoice that I attached. Furthermore, when I was done using your product, I confirmed there would be no charges for leaving the machine ps4obqpez dormant, which (as expected) was the case. As such, I stopped using my account. So to change the billing structure after the fact on a dormant account that the customer isn’t even monitoring or using is not appropriate. That should be evident from the documentation that I provided, the timeline that I outlined, the system logs on your side, or any basic read of the situation and billing behavior. It’s fine that your system started dropping these charges on non-dormant accounts, even if I disagree with the policy, but having you reverse the charges that were newly-imposed while my account was completely dormant shouldn’t be a big ask here. Again, I signed up for an hourly package that did not have a base charge (see 2022 invoices for proof), and I did my due diligence as a customer to confirm that I would not be charged a base fee at the time I stopped using your product and my account. There were no recurring fees at that time, nor would I expect there to be because that’s not the fee structure I signed up for. Do you really expect me to follow up with every company I have ever done business with on a monthly basis to double-check that my inactive products haven’t arbitrarily switched their billing terms on dormant accounts and started billing the customer for ever having a product that they no longer use? That is such an absurdly-undue burden on the customer, and if that’s not apparent for my particular case, then wow that’s a bad look.”

it doesn't work as it should. It was a waste of money. they don't want to refund the payment

I was searching for the service to rent GPU machines and found paperspace.
At first glance it looked good: good design, you can create different roles if you are managing the company, nice integration with VS code. The only minus I found at that stage was a bit of lagging interface, but thats ok.

I bough some kind of premium subscription to use the best GPU machines available and that is when the problem started.

In one of the sessions I've tried to use "premium" machine, but all of them were busy. Hmm, you are paying for premium machines but they are not available.

After 3rd or 4th time I came across the problem I decided to cancel subscription. I left some feedback to one of the managers who was asking why I did it.

I found another service and moved to it.

In 2 or 3 month a new bill from paperspace. What?

The company staff is telling me that I was using the service, so they billed me for this and don't want to give my money back.

Worst customer experience ever, guys.

Good luck.

I ordered some items like clothes on January 2 2023 but up till now I haven't received any of my orders. I have also requested for my refund still yet no response. Please i want my refund as soon as possible thanks

As a computer science student specializing in machine learning, paperspace gradient seems like the ideal service to train and build ML models in the cloud. However, this service somehow manages to drop the ball on nearly every imaginable front.

First off, user accounts. You can't remove your credit card data from your account, only replace it. You can also not delete your account from the interface which is a bit frustrating. So is my card data just there in perpetuity? Other reviews already say enough about the random hidden pricing (i.e., how you pay them monthly for the privilege of being able to pay them more money to get a GPU), so I won't go too into detail on that. I will say that they added force-stop limits to notebooks so there's that I guess.

The product has really mostly evolved backwards. They added all this random stuff like automatic model deployment and dataset versioning which just doesn't work. I've never, not once, been able to successfully upload a dataset using their dataset system. Not in 2021, not now. Doesn't work via CLI, doesn't work via the web UI. The actually useful cross-notebook persistent storage feature on the other hand is still hidden deep in the docs and has no CLI OR web UI upload. Thanks I guess.

And what's up with the CLI anyway? You don't have to try and be the next AWS. Just have a functioning web interface. I know CLIs are cool and all that but the web UI barely works as is.

The main gradient product still hardly works perfectly, with notebooks sometimes randomly crashing or browser tabs freezing. And unlike in 2020/2021, now most of the time almost all the free GPUs are occupied anyway, kinda defeating the purpose of having them to begin with.

Also I thought it was kinda funny that back in 2020 they spammed me with about 30 e-mails asking me about my experience and if I wanted to have a video chat with the dev team about my experience. These emails abruptly stopped after I said I'd do it for a free month of gradient pro. I guess 8$ is where they draw the line for customer interaction. Fair enough lol.

Anyway long rant for me to say, I wish this product just worked. If I could just upload my damn dataset to a persistent storage that works (without having to pay more to put up an S3 container), and have a jupyter notebook with a GPU spun up in a few minutes, I'd rate this thing 7 stars. Instead it's just an exercise in frustration everytime I try to deal with it and I'm left hoping Google Colab eventually evolves past GPU roulette.

Trying to buy their pro plan, my card was declined. Why? They forget to hide error logs, turns out they try to charge me 1000$ directly to Strapi instead of 8$. freaking mad scam.

Paperspace has been a lifesaver for my work. I often have to train multiple machine learning algorithms, and if the supercomputer my company uses goes down, I know I can count on Paperspace to provide an easy-to-use and readily available service to keep my work going.

I’m relatively light user as research assistant tools.
Now, I subscribe “Pro”plan; middle class plan.It offers GPU that better than Free plan’s.
So far I’m satisfied with this plan and the service.
But I have a claim the utility, it is the number of notebooks that can be run same time.
Paperspace offers Pro Plan can run 3 notebook simultaneously but I can run only 1 notebook somehow.

Fast onboarding, very stable and reliable, reasonable prices

The service is really good. It has jupyter notebooks with high powered machines that are available at good prices, or even the free machines that come with paying a small monthly fee.

Paperspace is hands down the best cloud GPU platform for ML students like myself. It powered through 3 personal projects of mine with unlimited GPU time limits for just $8 per month.
I'll keep using Paperspace unless their pricing changes a ridiculous amount.

I'm a data science student and first-steps researcher. I ran into paperspace because I needed decent computing power for proper pricing. I tried all cloud computing solutions, but they were expensive for small to mid-size solutions. Some of the cheapest/free ones have very restricted limitations, and I couldn't implement any DL advanced model or architecture because I ran out of RAM very quickly. With paperspace you don't have to worry about that. It offers very fair pricing for what you get in exchange, you can also deploy models, and you don't depend on building any formal API on any other hosting service. It's an all-at-once for researchers or professionals. Its gradient UI is very intuitive and informative, for it displays metrics about energy and memory consumption of your hardware resources to efficiently track your model's performance or any application you are running in this environment. Its pro version offers a great variety of GPUs, and you can have access to powerful ones for only $8 a month.
I highly recommend paperspace as a default machine learning platform for anyone wanting to deep dive into deep learning or use machine learning professionally.

I'm no ML or Data scientist - I work in Media - but, for my purposes, Paperspace has been amazing. No issues whatsoever with uptime or power, and the desktop streaming is extremely smooth with surprisingly little lag. Lots of options to build an ideal setup, all the familiar features I'd expect, some extras I didn't know I wanted and reliable data centers on both U.S coasts and in Europe.

Customer Support and Customer Success are both extremely responsive and diligent. I've had great interactions with them so far and even have access to their experts to help me dial in my setup for my specific needs.

A lot of reviews mention billing and overages; I'm a CORE user, so I'm not sure how it works on the Gradient side (each account has access to both), but there are options to set a time limit for the machines so they shut down after a set amount of hours. It hasn't betrayed me yet.

There's also a global compute limit setting, so you can dial in a maximum spend and a spend amount that will trigger an alert before you hit your max. I don't know if these are new features, but suffice it to say you can absolutely set guardrails to avoid a shock on your invoice.

I use my machines A LOT, and I've never felt compelled to set up a compute limit. Your mileage may vary, and I'm sure you could find something cheaper out there, but for the combination of quality and usability, Paperspace is a fantastic choice.

Last note: Paperspace appears to be evolving every day, so a lot of the reviews I've seen raise issues that have since been addressed. My experience has been that Paperspace focuses heavily on usability and moves to enhance the product as fast as I've seen any other solution.

Pro: Fast, and easy to use.

Con:

1. Paperspace should come with a technical solution so that I would not need to install the same package again and again before using it. Otherwise, it will cost me time and paperspace electricity...

2. For the hourly-charging machines, please send reminders to the on-going users so that they would not forget to turn off it after use. I personally, receive a 50$ bill from paperspace just for forgetting to turn off one...

Their interface is clean and straightforward. They have lots of helpful videos to get started on a project. They host the fast.ai book a lot better than Google colab. That said, they don't have an option to create a project without defining some project style (e.g. fast.ai, R, visual analytics, etc.) that pre-populates some code into the project container.

I have been using paperspace to access fastai textbook and i use the jupyter notebook to run the fastai codes. So far it's been a great experience. I've had no issues and everything's smooth.

I have been using Papersapce for more than 6 months and have mixed expressions about product and services. Initially been using free plan which is good, you will get a K80 GPU and 5GB storage which is okay no issues from this. Later I upgraded to Pro plan which is about $8 a month they will give you access to much larger GPUs(RTX4000, RTX5000, P5000 etc) and 15GB storage. So far so good, later a month when I check my bill its about $35 and continuously increasing every month. I have not seen the bills until the fourth month by then I have lost more than $130 which is ridiculously high for the services they provide. The difference in the bill is due to excess storage usage(15GB limit given for Pro plan). I have used about more than 50GB easily. The thing I don't like is I should be informed about the excess storage through email, notification without directly billing my card(I am student). Only thing I expect is better informed notifications before giving access directly and charging directly without informing the customer. Especially their customer service is very good, they will reply in real time.

Great service with great support team.
I had some problems with my machine and they fixed the problem quick and gave me server credit for the lost hours. Very great service, looking forward to hosting more VMs on there.