We had an excellent stay at Canary Wharf, the lodge had everything you needed, the beds were really comfortable with soft bedding. Very peaceful location, and within easy access to main attractions of... Ver mais
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Had a great stay in pass the property’s place in Bishopsworth Bristol. Well equipped, comfortable beds and good location, about 15 minutes to Bristol city centre. Great communication from the team thr... Ver mais
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A property management company that genuinely tries to accommodate your every request. Often they are stuck between a rock and a hard place but cope with it all amicably.
A empresa respondeu
Recently booked a room had to change all the booking.com details to a friend who was also staying at the property after finally reaching the stage of them accepting her id and confirming it was fine... Ver mais
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4,2
Bom
994 opiniões
Respondeu a 93% das suas opiniões negativas
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The place was perfect for our large…
The place was perfect for our large group booking! Very clean and a lovely location in Salford!
22 de maio de 2026
Opinião espontânea
Service is very good.
Service is very good.
they reply very timely，next time I will surely choose this apartment again！
17 de maio de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you so much for your kind review! We’re very happy to hear that you were satisfied with our service and response time. It was a pleasure hosting you, and we truly appreciate your support. We look forward to welcoming you back again on your next stay!
Very clean and well organized
17 de maio de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you so much for your kind feedback! We’re glad to hear that you found the apartment very clean and well organized. It was a pleasure hosting you, and we hope to welcome you back again soon!
Resposta da Pass The Property
Thank you for your kind feedback! We’re happy to hear that you were satisfied with our service. It was a pleasure hosting you, and we hope to welcome you again in the future!
Perfect Bristol stag house
Perfect accommodation for our large stag group in Bristol. Great communication and easy check in. Would recommend.
15 de maio de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for your wonderful review! We’re delighted to hear that the accommodation was perfect for your large stag group and that you found the communication and check-in process easy and convenient. We truly appreciate your recommendation and would be happy to host you again in the future!
PtP - Bedford
A property management company that genuinely tries to accommodate your every request. Often they are stuck between a rock and a hard place but cope with it all amicably.
13 de maio de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you so much for your thoughtful review and understanding. We truly appreciate your kind words and are glad that our efforts to accommodate your requests were recognized. We always strive to provide the best possible experience for our guests, even in challenging situations. It was a pleasure hosting you, and we hope to welcome you again in the future!
Great House in Bishopsworth Bristol
Had a great stay in pass the property’s place in Bishopsworth Bristol. Well equipped, comfortable beds and good location, about 15 minutes to Bristol city centre. Great communication from the team throughout. We had a lovely stay thank-you.
2 de maio de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you so much for your lovely review. We’re delighted to hear you had a great stay and found the property comfortable, well equipped, and in a convenient location for visiting Bristol city centre.
We also appreciate your kind words about our team’s communication throughout your stay. It was a pleasure hosting you, and we’re very glad you enjoyed your visit.
Thank you again for choosing to stay with us, and we hope to welcome you back in the future!
Resposta da Pass The Property
Thank you so much for your kind words! We’re really glad you enjoyed your stay and appreciated the service. We hope to host you again in the future!
We had an excellent stay at Canary…
We had an excellent stay at Canary Wharf, the lodge had everything you needed, the beds were really comfortable with soft bedding. Very peaceful location, and within easy access to main attractions of London, it was so nice to come back to the water after a busy day exploring. I would highly recommend staying here, very comfortable, clean, well equipped, and couldn’t fault the location of the lodge. Always easy to communicate via AirBnb. Very happy customers :) thanks for such an enjoyable stay.
22 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you so much for your wonderful review! We’re really happy to hear that you had such an excellent stay at Canary Wharf and that you found the lodge comfortable, clean, and well-equipped. It’s great to know you enjoyed the peaceful waterfront location while still being close to London’s main attractions.
We also appreciate your kind words about our communication, it was a pleasure hosting you. You’re welcome back anytime, and we’d be delighted to host you again in the future!
Unreliable - cancelled a 10-person booking 4 weeks before arrival
We booked a house in Bath on airbnb 6 months ago with this company for a special occasion. With only 4 weeks until arrival, Pass the Property cancelled our booking, due to a "system glitch". It is simply not acceptable for a company of this size to take half a year to notice a technical error.
It felt like a convenient excuse to clear their calendar for higher prices close to the date as it is during peak season.
If you are planning to book one of their houses, I would think twice before trusting this company with your booking. They are clearly happy to hold your money for months and then cancel when it suits them with a very unprofessional excuse.
20 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for taking the time to share your feedback, and we are truly sorry for the disappointment and inconvenience caused by the cancellation of your booking so close to your arrival date.
We understand how upsetting this must have been, especially for a special occasion that was planned well in advance. This is not the experience we aim to provide, and we sincerely apologise for the impact this had on your plans.
While the cancellation was due to an unforeseen technical issue on our end, we recognise that this does not lessen the disruption caused to you. We take your concerns seriously and are reviewing the situation internally to ensure better reliability moving forward.
We appreciate your feedback, as it helps us improve, and we are genuinely sorry again that we fell short in this instance.
Recently booked a room had to change…
Recently booked a room had to change all the booking.com details to a friend who was also staying at the property after finally reaching the stage of them accepting her id and confirming it was fine they then asked for a second ID! This was almost back and fourth for 2 hours...
In the meantime I booked them another room and tried to get full refund!
We finally were allowed to have the property details, on the last day we tried to put keys back in the keysafe, code seem to have changed as key safe wasnt working. We decided to post they keys for safety reasons, I then Received q message to say weve been charged for a locksmith after numerous times of explaining we had no choice to post keys....
13 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for your feedback, and we’re sorry to hear about the frustration you experienced during your stay.
There was an issue regarding the pre-check requirements; however, management granted an exemption even though a secondary ID was not provided, as part of our security protocol for this self check-in property. The check-in details and access instructions were sent to you in advance. You later informed us that you wished to cancel and had already booked elsewhere. We asked our cleaner to attend the property the following day, and they reported that the lockbox was empty. Later, we received a message from you stating that you were staying at the property.
After your check-out, the cleaner and handyman checked the letterbox, but no key was found. As a result, we had to arrange for a locksmith to forcibly open the door and change the lock. Please refer to the signed rental agreement, which states that if the issued keys are not returned upon departure, we reserve the right to charge the guest or booker for the replacement of keys or the changing of locks.
We appreciate your feedback and are always working to improve our processes and communication for future guests.
I went home with the keys by accident
I went home with the keys by accident. I returned them within 24 hours. They were going to charge me £45 unless I left a 5 star review - so here it is. I have to post a picture of this review to them to get the refund on the full security depsoit.
14 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for your feedback. We understand mistakes can happen and appreciate you returning the keys promptly.
This is a minimal charge, and management has decided to waive the fee and grant an exemption as a gesture of goodwill. Leaving a review is entirely voluntary, and we apologise if it seemed otherwise, as that was never our intention.
Our key and security deposit policies are clearly stated in the booking terms and applied consistently to all guests. Thank you for taking the time to share your experience.
If you respect your health and safety, DO NOT BOOK
I booked this property via Airbnb, the Manchester City Townhouse on Union Street, and honestly wish I could give it 0 stars.
From the minute we arrived it was clear the house hadn’t been cleaned properly. There was rubbish piled up outside from overflowing bins, it smelled awful and even blocked the entrance which felt like a safety issue.
Inside wasn’t any better. Dirty walls, a mouldy bathroom, and we even found bugs. A lot of things were broken too, including the blinds, and there were missing tiles and panels around the house. It just felt really run down and poorly looked after.
For a place that sleeps 10, the lack of basics was ridiculous. There were fewer than 3 rolls of toilet paper, no cloths or sponges to wash up, barely any dishes, not even a single glass, and not enough plates or bowls for everyone.
Then to top it off, after we left the host tried to charge us for a stain and a broken blind that were already like that when we got there. Given the state of the place, that’s completely unfair and now I am having to go through Air BnB to ensure I do not get charged.
Overall, the property felt unsafe and unhygienic and just not fit to be rented out. Airbnb really needs to check this place properly because in its current condition, people shouldn’t be staying here.
12 de abril de 2026
Opinião espontânea
✨✨ AVOID LIKE THE PLAGUE ✨✨
✨✨ AVOID LIKE THE PLAGUE ✨✨
Wish I could give a 0 star review. House was not at all clean when we arrived. It had broken blinds, dirty walls, mouldy bathroom and in a house that slept 10 people, less than 3 rolls of toilet paper plus not a single cloth/sponge to clean dishes with? On the topic of dishes, they were essentially none existent. Not a single glass to be found… not enough plates/bowls for everyone. Outside of the property was full of rubbish from the overflowing bins and absolutely stunk.
10 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for your kind feedback! We’re glad you found everything easy to deal with and enjoyed the property. We’d be happy to host you again in the future.
Great for a weekend stay in Manchester
Great for a weekend stay in Manchester
3 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for your lovely feedback! We’re so pleased to hear you found us a great spot for a weekend stay in Manchester. It’s always our aim to provide a comfortable and enjoyable base for exploring the city. We hope to welcome you back again soon for another visit!
AVOID - Last Minute Cancellation
AVOID - they cancelled our accommodation with less than 24 hours to check in, we had booked and paid for this months in advance. Their customer support was completely unhelpful and the only alternative they offered was over an hour away in a different town completely. Stay clear!
26 de março de 2026
Opinião espontânea
Resposta da Pass The Property
We sincerely apologize for the inconvenience you experienced. Unfortunately, the property is no longer available, which is why we had to cancel your booking. We offered the nearest alternative accommodation we could provide, but we also offered the option to cancel with a full refund. We understand how frustrating this must have been, and we appreciate your feedback as we continue to improve our processes.
We had a great stay in one of their…
We had a great stay in one of their properties, and the service was fantastic. Thank you very much.
2 de abril de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you so much for your kind words! We’re thrilled to hear you had a great stay and enjoyed our service. We truly appreciate your feedback and hope to welcome you back soon!
Great convenient property
Great location, good soundproofing for middle of town. Had all amenities we could need. No issues at all
29 de março de 2026
Opinião espontânea
Resposta da Pass The Property
Thank you for your review! We’re glad you enjoyed the convenient location, soundproofing, and amenities. It’s wonderful to hear you had a seamless stay with no issues. We hope to host you again soon!
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