Payactiv Inc. Opiniões 

2067
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Customer service is the worst ..I have been transfered 4 times now with no resolution to my issue...starting to believe this entire company is a scam...noone in customer service want to do their job..... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I talked to Mr. Zach Larson early this morning honestly kind of in a panic, because yesterday the call volumes were high and I couldn’t get a hold of anyone. When I did, there was no solution and I wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brent T was quick to answer, efficient and very successful in helping me today with resolving my issue. I sincerely appreciate great help like this!

A empresa respondeu

Informações sobre a empresa

  1. Serviço de empresa para empresa

Escrito pela empresa

Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.


Informações de contacto

  • Stevens Creek Boulevard 4880, 95129, San Jose, Estados Unidos da América

  • www.payactiv.com

4,2

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(2067)

177 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Thank you for Sam Will,

Thank you for Sam Will,
Excellent customer service. I tried all last year to a get a new card because I never used it. Sam guided me away to get the money by loading to my atm card. Thank you Sam

4 de outubro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Wanda, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)

Classificada 5 em 5 estrelas

She was amazing her voice was beautiful…

She was amazing her voice was beautiful she sounded like a goddess helping me she was very calm and respectful if i could tip her I would she was amazing !!!!

3 de outubro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Curtaveous, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!

Classificada 5 em 5 estrelas

The best always comes through

The best always comes through

2 de outubro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Damion, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.

Classificada 5 em 5 estrelas

Emory was great

Emory was great, very attentive and cared enough to actually try to fix the issue I was having with my account.

2 de outubro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Bria, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.

Classificada 4 em 5 estrelas

Appreciative

I would like to say the representative Mr. Fredrick Chester helped me with me an issue that I was having with tranfering funds on to another bank card.. He was so helpful. Thank you

2 de outubro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Brooklyn, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!

Classificada 5 em 5 estrelas

Hello my name is Michael

Hello my name is Michael Derrick Williams was nothing but professional and wonderful to me every time I called and talked to him he treated me with the upmost respect

1 de outubro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Michael, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!

Classificada 1 em 5 estrelas

Going on almost 2 weeks without access…

Going on almost 2 weeks without access to my money. Absolutely do not recommend.

19 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Malinda, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.

Classificada 5 em 5 estrelas

Very helpful and efficient with…

Very helpful and efficient with responses

26 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Maggle, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!

Classificada 5 em 5 estrelas

I have spoke with Mr Chester before and…

I have spoke with Mr Chester before and he handled my request greatly. This time wasn’t any different!! Thank you Mr Chester.

26 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi ShaDonna, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)

Classificada 1 em 5 estrelas

Awful I have not been able to use the…

Awful I have not been able to use the app my problem was sent to huger up over a week ago and still nothing o can’t access my pay and the hold time over the phone is always at least 10 15 sometime s 30 minutes to talk to someone worst place I have ever called

26 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi there, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.

Classificada 5 em 5 estrelas

From frustrating to EXTREMELY SATFISFIED

So it all started when this morning I contacted customer service and received zero help.I called and spoke with Waller Lee and he was amazing.He helped me within two minutes like it was easy.He did what I needed.It was my daughter's birthday and I just I want to say.I appreciate him so much for taking his time and doing what he did for me.He's awesome customer service.He's understandable and he's quick and fast.With service definitely need more customer service representatives like him. Thank you again, Waller, you just made a twelve-year-old little girl's birthday. God bless.

26 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Susanna, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!

Classificada 5 em 5 estrelas

Emory Deserves A Raise!

Emory went above and beyond to help me get my hours corrected with Payactiv. I truly appreciate your help. Now I can pay my bill before it gets shut off lol.

24 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi James, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)

Classificada 5 em 5 estrelas

Very ready to communicate with and…

Very ready to communicate with and answered all the questions I had

24 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Jay, we are always looking to improve the experience for our users, and really appreciate the feedback.

Classificada 5 em 5 estrelas

My experience was very professionally…

My experience was very professionally handled. Very easy to talk to and understood my concerns. Felt safe because of the security protocol taken. Definitely a 5 stars with hospitality.

24 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Heron, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.

Classificada 5 em 5 estrelas

He helped me so fast after trying all…

He helped me so fast after trying all day long to get this fixed ! Thank you !

24 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi, we are pleased that you enjoyed our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!

Classificada 4 em 5 estrelas

Derek Williams got me together for sure

My customer service worker Derek Williams was amazing and I appreciate him for actually taking the time to get all the facts and understanding my situation and helping to get the process rushed as fast as he could but this service it’s self is terrible I hate it so much but I have to use it so thank you Derek Williams but the rest of the payactiv community is terrible sorry not sorry

24 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Deionta, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@payactiv.com.

Classificada 5 em 5 estrelas

Daniella, a very attentive representative

Daniella was professional and courteous, clarifying my issue, researching my transactions since the beginning, and providing the reasons for my card account closure.
She provided that I would be required to request a new card due to the inactivity, that generated the account closure, and encouraged me to use the new access more frequently.

23 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)

Classificada 5 em 5 estrelas

Emory was great!

23 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Jared, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.

Classificada 5 em 5 estrelas

Fredrick Chester was excellent!!

Fredrick Chester was excellent!!! He was the best customer service representative I’ve ever spoken to! He was excellent and professional with assisting me with my account! Needless to say this man needs a raise or a big bonus! Very well spoken! Helpful! Courteous and Professionalism at its Best! Thank you so much and I love PayActiv!

23 de setembro de 2025
Opinião espontânea
logótipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Adrienna, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais