If I could give zero, I would! I tried the free trial and did not sign up for any charges, but they continue almost daily to charge me $168 via Apple Pay since October 2025. It’s ridiculous, and I am... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
You have to give 1 star to report. This mob is a scam - tried their "free" trial and got billed 168US. Bank not paying. NOWHERE did i get an acknowlegement or order reference . Our credit cards canc... Ver mais
A empresa respondeu
Privacy is top-notch here. I feel completely safe uploading confidential contracts knowing my files are secure - gives me real peace of mind!
It's completely ad-free, even the free version! I love the clean look - it lets me focus on finishing my PDF tasks without any distractions.
A empresa respondeu
3,5
Aceitável
47 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Do NOT sign up for a (not so) free trial
I should have read these reviews before using! I subscribed for a free trial, I emailed them the day I signed up wishing to cancel the subscription. But, as most reviewers below have mentioned, I got charged anyway, I raised this with PayPal and cannot believe they have sided with PDFSail, it is abhorrent behaviour and everyone should know how deceitful this company is. AVOID
2 de abril de 2024
Opinião espontânea
Resposta da Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
I wish I could give negative stars.
I wish I could give negative stars.
Just as the rest of the reviews. They are terrible and never return emails, and charge you anyway. They have to be a scam.
fangzhou2023
That is the other one I would contact because that is the email they charge via PayPal, I emailed so many times. They are horrible.
19 de março de 2024
Opinião espontânea
Resposta da Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
Charge you and dont cancel free subscription
They ask for email to cancel subscription. Then they dont reply and charge you after trial ends.
26 de março de 2024
Opinião espontânea
Resposta da Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
I tried to cancel within the 7 days but…
I tried to cancel within the 7 days but received no confirmation from the company. I have now been charged a years subscription and still no response to my emails
24 de março de 2024
Opinião espontânea
Resposta da Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
Impossible to cancel the free trial
Sadly, as others have reported, I too tried it for the seven day trial. The only way to cancel was via the support@ email address - I received no reply and $35.40 has been charged to my account. I tried it to compress a PDF and that worked fine; so, if you will use the facilities of the site it may be a fair investment but take great care or you may be paying for it for evermore.
17 de março de 2024
Opinião espontânea
Resposta da Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
DO NOT USE THIS WEBSITE!!!
I tried a free trial with this website, to compress a PDF, with the option to cancel head of paying for a subscription. I followed the steps to cancel, which were along the lines of emailing the email address provided, I did this twice no response. And then today, a yearly payment has been taken from my account. I have still had no response from this website and I will be taking action.
DO NOT USE THIS WEBSITE!!!
13 de março de 2024
Opinião espontânea
Resposta da Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
A Experiência Trustpilot
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