There is about a 2% chance that the positive reviews on this company are real. Probably less than that. Horrendous customer service. Enormous wait times for a response. Service charges j... Ver mais
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Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... Ver mais
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support from Amelia, I have generally been happy with the service provided by Pembroke PM, but I wanted to take a moment to give special recognition to Amelia. Recently I experienced first class supp... Ver mais
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I pointed out a fault in the bollard lighting with in 24hrs received acknowledgement of e mail ask for more details and fault rectified the same day. First class support my thanks to Molly
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Informações sobre a empresa
Escrito pela empresa
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Informações de contacto
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, Reino Unido
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4,1
Bom
627 opiniões
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Positive reviews are almost certainly fake.
There is about a 2% chance that the positive reviews on this company are real. Probably less than that.
Horrendous customer service. Enormous wait times for a response. Service charges jacked up yearly for things that are irrelevant or do not get done. A yearly "stationary charge" when everything is on email/online is just one comical example.
There are extra charges for cleaning which is never done. Gardening which is never done. All purely done as a way to extract as much money as possible from people in the building while providing the bare minimum of service.
But the most egregious is the response times to any matter. Emails go ignored for weeks. Calls not returned.
If you are a building owner looking for a firm to use and you actually care: look elsewhere.
If you are a flat owner/tenant and you get told you are being pulled into service with this mob: complain as hard as you can and push for someone else.
Just awful.
22 de setembro de 2026
Opinião espontânea
Resposta da Pembroke Property Management
Good day,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with the service you have received. The experience described is not reflective of the high standard of service we aim to provide.
We take concerns regarding communication and service levels seriously and would welcome the opportunity to look into the matters raised. As the review does not identify the development or specific issues concerned, please contact us at support@pembrokepm.co.uk with further details so that we can investigate.
Kind regards,
Customer Services
I pointed out a fault in the bollard…lightning
I pointed out a fault in the bollard lighting with in 24hrs received acknowledgement of e mail ask for more details and fault rectified the same day. First class support my thanks to Molly
17 de agosto de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for taking the time to leave a review. We are very pleased that you query had a swift resolution.
If we can be of any further assistance, please let us know.
Kind regards,
Customer Service Team
Resposta da Pembroke Property Management
Dear James,
Thank you for taking the time to leave a review.
We noted your comment that we have not been the best at communicating, and we would really appreciate it if you could provide some further feedback on this.
We have reviewed our records and, from our side, we believe that communication has been timely and that we have responded to your queries and correspondence as promptly as possible. We would therefore be grateful to understand where you feel our communication could have been better, as this will help us address any shortcomings and improve the service we provide.
If there is a particular matter or instance that prompted your review, please do let us know and we would be happy to look into it further.
Kindly email us at support@pembrokepm.co.uk.
Kind regards,
Customer Services
Amelia handled and dealt with my query…
Amelia handled and dealt with my query very prfessionally and promptly, she was very courteous and polite, a credit to Pembroke
7 de agosto de 2026
Resposta da Pembroke Property Management
Good day,
Thank you very much for taking the time to share your feedback.
I am delighted to hear that Amelia handled your query professionally and promptly, and that you found her to be courteous and polite throughout. Your kind comments are greatly appreciated and will be shared with her, as I know they will mean a great deal.
Thank you once again for your feedback. We are pleased to have been able to assist you, and we appreciate your recognition of Amelia's excellent customer service.
Kind regards,
Customer Service Team
Helped resolve an uncomfortable situation
They agreed to get involved in what could have been an uncomfortable situation, and helped bring it to a satisfactory conclusion.
26 de junho de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback. We’re glad we could step in and support you with a situation that might have otherwise been uncomfortable. It’s great to hear that our involvement helped bring things to a satisfactory conclusion. We truly appreciate your trust in us.
Kind regards,
Customer Service Team
Amelia dealt with my enquiry and…
Amelia dealt with my enquiry and problem, resolving it speedily.
She kept me informed with any progress.
I was very impressed with her professionalism.
16 de junho de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for sharing your experience. We’re so pleased to hear that Amelia was able to resolve your enquiry quickly and keep you updated throughout the process.
Your kind words about her professionalism mean a great deal to us. We’ll be sure to pass along your feedback to her.
Kind regards,
Customer Service Team
Always experienced amazing customer…
Always experienced amazing customer service. A great company to work with
12 de junho de 2026
Resposta da Pembroke Property Management
Dear Camillus,
Thank you so much for your wonderful feedback. We’re delighted to hear you’ve consistently had great experiences with our team. It means a lot to us to know we’re a company you enjoy working with. We truly appreciate your support and look forward to continuing to serve you.
Kind regards,
Customer Service Team
Resposta da Pembroke Property Management
Good day,
Thank you for taking the time to leave a review and rate the level of service received.
We are so pleased to hear that Amelia was able to assist with your query. We will certainly share your positive comments with her.
If any further assistance is needed, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Pembroke Management Company is one of…
Pembroke Management Company is one of the most corrupt and dishonest companies I have dealt with in my 16 years in business.
During their time managing the property, they were charging service fees of around £5,500 annually. After their contract ended and a new company took over, the annual charges dropped to around £2,000 — which says everything.
Very bad experience overall. The staff were dishonest, communication was poor, and the charges felt like daylight robbery.
I would strongly advise anyone to think carefully before signing any contract with this company, as you may seriously regret it.
12 de janeiro de 2026
Opinião espontânea
Resposta da Pembroke Property Management
Dear Mr Babla,
You service fee of £5,500 is incorrect. The Service Charge fee was £2,774. I have checked the records.
Managing Queries with Pembroke
While it took a while to initiate, once I called the team, Kim was incredibly helpful and really responsive, managing the process on same day.
Communication since has been consistent and clear.
11 de maio de 2026
Resposta da Pembroke Property Management
Good day,
Thank you so much for sharing your service experience with us. We are so pleased to hear that the matter was resolved to your satisfaction.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Consistently impressed with the…
Consistently impressed with the Pembroke Property Management team at Tea Trade Wharf. They are responsive, diligent and proactive. Their communications are clear. The building and its residents are in very safe hands!
29 de janeiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you very much for your wonderful feedback. We are delighted to hear that you have been consistently impressed with the Pembroke Property Management team for Tea Trade Wharf.
Your comments about our responsiveness, diligence, and proactive approach are greatly appreciated. We also value your recognition of our clear communication, as we strive to keep all residents well-informed and supported at all times.
It is especially rewarding to know that you feel the building and its residents are in safe hands—this is exactly what we aim to achieve every day.
Thank you once again for taking the time to share your experience. Should you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Service Team
Gabriella was very helpful as I hadn’t…
Gabriella was very helpful as I hadn’t dealt with a property management company before, she answered all my questions and explained how everything worked and what I was paying for, she also directed me to the portal so I can keep updated on what is happening with our building.
12 de março de 2026
Resposta da Pembroke Property Management
Thank you for your feedback. We’re delighted to hear that Gabriella was able to assist you and provide clear guidance, especially as this was your first experience dealing with a property management company.
It’s great to know she took the time to answer your questions, explain how everything works, and help you understand the services being provided. We’re also pleased she was able to guide you to the resident portal so you can stay informed about what’s happening within the building.
We’ll be sure to pass on your kind comments to Gabriella. Thank you for taking the time to share your experience with us.
If we can be of any further assistance, please let us know.
Kind regards,
Customer Service Team
Amelia was very helpful
Amelia was very helpful. I had an accounts issue which she helped resolve immediately.
11 de março de 2026
Resposta da Pembroke Property Management
Thank you for your feedback. We’re pleased to hear that Amelia was able to assist you with your accounts issue and resolve it promptly. We’ll be sure to pass on your kind comments to her.
We appreciate you taking the time to share your experience with us.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Good communication but issue not…
Good communication but issue not resolved yet. Hopefully the resolution won’t be long
2 de fevereiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for your feedback. We’re glad to hear that our communication has been clear. We apologise that your issue has not yet been fully resolved and appreciate your patience. Please rest assured that we are actively working on it and aim to have a resolution as soon as possible.
Kind regards,
Customer Service Team
Dealt with very helpfully and quickly…
Dealt with very helpfully and quickly Very much appreciated
3 de fevereiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for your feedback. We’re pleased to hear that your query was dealt with helpfully and promptly. Your appreciation is highly valued.
Kind regards,
Customer Service Team
Great Customer Service
I would like to express my appreciation for the excellent customer service I received by Amelia. From the very beginning, the support was prompt, friendly, and highly efficient. Every interaction was handled with professionalism, patience, and genuine care.
It’s rare to come across a team so dedicated to ensuring a positive experience, and I am truly grateful for the time and effort taken to assist me. Thank you for going above and beyond Amelia, and responding promptly to an issue raised within our Block. —your outstanding service has made a real difference.
30 de janeiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you very much for taking the time to share such thoughtful feedback. We’re delighted to hear about your positive experience with Amelia and the excellent level of service she provided.
Your comments about her promptness, professionalism, patience, and genuine care truly reflect the standards we strive to uphold. It means a great deal to know that her efforts made a real difference in resolving the issue within your block.
We’ll be sure to pass on your kind words to Amelia and the wider team. Feedback like this is incredibly motivating, and we sincerely appreciate you acknowledging the dedication behind our work.
Thank you again for your support and appreciation.
Kind regards,
Customer Service Team
My first contact to set up standing order
I spoke with Amelia after receiving a very prompt resonse to my initial email - Amelia was courteous, helpful and answered my query succinctly.
29 de janeiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for your feedback. We’re pleased to hear that you received a very prompt response and that Amelia was courteous, helpful, and able to answer your query clearly and efficiently. We’ll be sure to pass on your kind comments to her.
We appreciate you taking the time to share your experience with us.
Kind regards,
Customer Service Team
Great service
26 de janeiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for your feedback—we’re pleased to hear you received great service. We really appreciate you taking the time to let us know.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regards,
Customer Service Team
I'm impressed with the property…
I'm impressed with the property management services provided. The team excels in organization, communication, and collaboration. Kim swiftly addresses any queries related to the project and ensures all parties are updated. Kim’s knowledge and organization are commendable.
21 de janeiro de 2026
Opinião espontânea
Resposta da Pembroke Property Management
Good day,
Thank you for your kind feedback. We’re delighted to hear that you’re impressed with our property management services and that our team’s organisation, communication, and collaborative approach have met your expectations.
It’s especially great to know that Kim’s responsiveness, knowledge, and organisation have stood out. We’ll be sure to share your comments with her and the wider team. Your feedback is greatly appreciated and encourages us to continue delivering a high standard of service.
Kind regards,
Customer Service Team
Amelia has been very helpful in solving…
Amelia has been very helpful in solving my query and quick to respond.
14 de janeiro de 2026
Resposta da Pembroke Property Management
Good day,
Thank you for leaving a review and rating the level of service received.
We are thrilled to hear that Amelia has satisfactorily resolved your query.
We will be sure and let her know.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
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