Pershore Motor Group 

We have recently bought a car from Pershore motor group and are over the moon with our new car. The whole process was done extremely well. So efficient and hassle free. Carl who sold us the car was extremely polite, helpful and friendly the whole way through. We would definitely recommend them and we would definitely buy another car from them in the future.
Thank you.

Ben was very helpful in the pershore branch, he explained all the finance options and made sure everything was affordable. He answered all my questions and went above and beyond to help. Very happy with my experience here and would recommend.

Bought a car from Evesham branch very professional made the whole process go smoothly would definitely recommend thanks Carl

When we picked the car up the SD card for the sat nav was missing. We were told it was there when the car went to be prepped, but it had disappeared by the time it got back to the showroom. Elliot assured us he would order a new one and send it in the post. It never arrived, even after several phone calls we kept being told it had been sent by special delivery. If that was the case why weren't they checking on the Royal Mail website as to where it was? After several more phone calls we were told that another SD card had been ordered. We stated it was NOT to be sent in the post. When it eventually arrived we got a friend to pop in and collect it. Unfortunately it was a 2011 SD card and wouldn't work in our 2017 car! So after more than 2 months of owning the car we got an SD card at our own expense. Today (Friday), 4 days after the 3 month warranty ran out, the fuel pump stopped working while driving on a 70mph dual carriageway. Thank goodness for the AA recovery to our local garage who state it could cost up to £2,000 to replace but we won't know until Monday when they can look at it.

Well, where do I start?!
I purchased a 2018 Mercedes GLA on the 4th of feb 23 with just 17,000 miles on the clock, through the Pershore store.
When I collected my new car it had not been valeted.
A few days after purchase the keyless entry was playing up. I went back and the salesman told me it could be the batteries so he changed them. That didn’t help.
There was a problem with the electrics as the car wasn’t locking or unlocking, I also had to use the key the old way ..in the ignition. I went back again but I was told because it was intermittent they couldn’t fix it. So I was left with my new car that wouldn’t lock or unlock or recognise the key.

About 2 weeks after purchasing my new car and then taking my old one off me, I got letters as it still hadn’t been paid off/changed ownership, the salesman told me it should have been paid already. But it hadn’t.
Another week later it was still showing as they hadn’t paid my other finance off. Apparently it had been paid 3 weeks AFTER i handing it to them. I was also getting demanding letters from the DVLA about road tax also!

30 days in and I was still getting the same problems with the key- I went in again and the salesman said again because it is intermittent they can’t do anything about it. They let me drive away ..again.
A few days later the Engine light came on they Plugged in to diagnostics - it came up the diesel injector was faulty.
About 5 days after that the car went into the Pershore service garage it had the part changed *Under my warranty* !
When I collected the car I Got told they couldn’t code the part in but they took it for a drive and it ‘seemed fine’ and to let them know if the engine light came on or ‘it might code itself back in’. Obviously I’m not a mechanic so I didn’t know what they were going on about.

I Got back in the car later that day & the engine light was STILL on and the car was driving really bad.
I Contacted them back and they sent someone to my house a few days later to code the part. After a few hours the mechanic said it was fixed, when I got in my car later that day the engine light was STILL on, the car was still driving bad.
The car wasn’t drivable so I contacted the finance company as I felt I had purchased a faulty vehicle.

They sent A third party company out and inspected the car and came to the conclusion that it had been faulty when I purchased it.

As soon as Pershore motor group knew I went to the finance company they went very sour. They didn’t want to help.
They advised I get it booked in to be fixed under the warranty… AGAIN (not at their cost) and ‘when they can fit me in’ as they are very busy.. (fixing everyone else’s faulty cars) !

They said they wouldn’t pay for the diagnostics and it would have to be done under my warranty I purchased, And I would have to pay for the diagnostics out of my own pocket!

The whole time I went through this , I had a terrible & unprofessional customer service , I have countless WhatsApp messages off one of the ‘directors’ ASH, he couldn’t even be bothered to call me or invite me in to resolve the issue.

I also had the other director TAY come to my place of work , telling me the reason I got treated so bad was because of personal reasons on their behalf .. so they new they had treated me badly as a customer.
But I’ve now been left with No car, and ash bribing me to buy another car through them, and most of all NO APOLOGY. This didn’t get resolved until the end of june!!
I will not be going back. And I advise anyone against purchasing through them. Faulty cars , lots of auction cars also & Lots of bad reviews!

I brought a car from Pershore motor group. It drove beautifully and had no issues with the car or the company at all! I was just unhappy with the car I contacted Ben to see if he could help me and he did just that! He worked really closely with me, making sure I got the right car for me. Let me look at multiple cars at the company, offered me lots of test drives. Ben is super easy to work, makes the process so much easier, easy to talk to, super reliable to contact. If you work with Ben you are in very capable hands.

The professionalism of the staff is a breath of fresh air. There was clear and honest information. John was willing to help and he is upfront.

If I ever need a another I know where to go.

Ben from the Evesham branch was absolutely fantastic! I can’t sing his praises enough, he took the time to make sure that the car I ended up buying ticked all the boxes and with in the price range I gave him. Over all, the team are friendly and welcoming but Ben really looked after me through the whole process, keeping me updated on what’s happening with the car and at what stage it is at. A 10/10 top man!

UPDATE 21/07/23
BEWARE BEWARE BEWARE!!

Bought a Ford Mustang in February from Carl and Thomas, engine packed up after 20 days of owning the car. Local garage advised that an engine change was needed as engine was gone as a result of previous dodgy remap. Careful of these lots of sly people. Only got told that mods were carried on on the car engine after i had travelled there to collect the car. On the phone i was told it was only cosmetics mods. I was told the car had only one owner when i got my v5, it mentioned that the car had 5 former keepers (surely not one owner?) .
Carl made sure he was selling me a warranty called Blackstar warranties and said that this will cover me if anything happens. After the engine packed i called Carl and he advised me to call the warranty, they will sort the issue out. I called the warranty and found out that the claim limit is £1000. How crafty of PMG to sell a warranty with a claim limit of £1000 to a customer, without even pointing it out on the sales.
PMG has completely ignored my emails, claiming their manager has resigned/ referring me to the warranty and asking me to contact them. Calling them also does not work as the person you are trying to get on the phone is always busy. (busy scamming customers?) This says a lot about their poor after sales service. And the promise on their PMG car adverts about the 3 months parts and labour seems to nothing more than lies.

UPDATE -
Giving a final chance this week for PMG to agree to a resolution and decide to get in touch for resolving the matter before reporting to ombudsman, trading standards and referring claims through court

UPDATE
21/07/23 - I have just seen that my review posted on google in April cannot be seen anymore. I copy pasted the whole review again as my situation has still not been resolved. PMG collected my car on the 4th of April and the finance company and PMG agreed to fix it in a 2 WEEKS TIME FRAME!!

They have changed the engine, then clutch was rattling, they have apparently changed the clutch, then informed me that lamdar sensor needs changing. And then when doing the miles run, they called me and said the engine has misfired again and they are getting it collected by Ford main dealership. All this issues on a vehicle Year 2018 with 12,000 miles on it. It will be almost 6 months now that i am still paying for the finance of a car that i cannot drive and is not fit for purpose.

Will be updating this review as we progress.

The sales staff/team were first class. In particular John Corlett was very helpful and he made the car purchase process very easy. The car I purchased was great and the car preparation was impressive. John was great and communicating and very professional. I would not hesitate to buy a car from John and the Pershore Motor Group in the future. Many thanks. Nick

Second time I've come to pershore and its always a pleasant and speedy experience. Great value, fantastic quality, thanks John and Ash for sorting me out with my new car !

Big shout out to Ben at Evesham Car Sales, great customer service and great car could not recommend him and the team enough!

Friendly and welcoming staff, very knowledgeable,works within budget, very clean dealership, would highly recommend and come back all thanks to Ben

Friendly and welcoming staff, good coffee , very knowledgeable and worked within the budget that was available, nice and clean dealership, would highly recommend and come back

Fabulous service from John at the Evesham branch of Pershore Motor group.
No pressure, enjoyable experience.

Thanks John really pleased with my car.

Really positive experience with the guys at the Evesham site!

Ben was super friendly and helpful from start to finish and made the entire process quick and easy. I would 100% recommend using these guys as I will be in the future, thanks again Ben!

Ben was fantastic! Great service and made to feel very welcome! Top experience!

Extremely Dissatisfied - Strongly Advised to Avoid!! 
 
 
I am writing this review to express my profound disappointment and frustration with the service provided by Pershore Motor Group. My experience has been nothing short of a complete letdown, leaving me with a vehicle that requires immediate replacement to the clutch, ball joint and O2 sensor, despite being sold to me in supposedly good condition! 
 
After purchasing a 2020 plate Fiesta with only around 15,500 miles on the clock from Pershore Motor Group, I expected to receive a reliable vehicle that would serve me well for years to come. However, my hopes were shattered within the same day of ownership when I noticed significant issues with the clutch, and the engine management light coming on the dashboard. I subsequently received professional advice from Ford confirming the need for an O2 sensor, front suspension ball joint clip and clutch replacement. 
 
It is deeply disheartening to discover that the vehicle I acquired from this establishment was sold with such blatant mechanical defects. It is clear that the necessary inspections and repairs were neglected, compromising the quality and integrity of the vehicle.  
 
The whole experience has caused me great inconvenience and frustration. Despite contacting the garage via letter to reject the vehicle within 30 days as per consumer rights, the lack of replies only compounded my dissatisfaction. I asked for a response within 7 days from receipt of the letter (was tracked so I can see when it was signed for) yet I’m still yet to hear anything from them. 
 
The overall experience at Pershore Motor Group has been highly disappointing and far below the standard I expected. As a result, I strongly advise potential customers to exercise caution and seek alternatives! The lack of attention to detail, the sale of a defective vehicle, and the subsequent failure to rectify the issues reflect a severe lack of professionalism and commitment to customer satisfaction. 
 
I feel it’s only right to leave this negative review to warn others and ensure they are fully informed before considering your establishment for their car needs. It is my hope that this feedback will prompt necessary changes within your organization, leading to improved practices, greater accountability, and enhanced customer experiences. 
 
I urge you to take this feedback seriously and address the systemic issues that have resulted in such a disappointing encounter. Customers deserve transparency, honesty, and reliable service, which have unfortunately been absent in my dealings with your car garage.

This is the second vehicle I've bought from pershore motors. Fantastic cars and no pressure sales tactics. Dealt with Ben who was knowledgeable and a pleasure to deal with. All the staff are friendly and would recommend to anyone

This is my second car from the group as I trust the team with the quality of their cars, service and effort.

Ben was really good

Top notch guys