Persimmon Homes Opiniões 12 669

Brian D- customer care joiner was very helpful today

Thank you Mr Bogdar for coming to us to fix the minor snags and cracks we noticed in our new build. We really appreciate your gentle behaviour and readiness to help us.

After care team great again. Not had Richard Tyers come to fix an issue before but like the rest of the team he is excellent and really friendly.

Scot Young, a joiner had professionally fix our problem with the door. Thanks to him as he did it fast and nice.

Second Persimmon house I have bought and this purchase was not as good quality as my first. On the moving in day, the house was filthy. Dust and dirt. Grass was laid 2 weeks before moving in and was not watered. Burnt and not knitting, with Lumps and ruble all on top and under the turf. Most of the stair spindles have gloss drips. Woodwork is rough and not rubbed down in places before painted. Silicone corking has been rushed and messy, especially in corner joints. Bath not sealed properly. Plug socket wired back to front. Leaking shower and bath. Wall and ceiling paint is flaking . Overall the house looks as if it's been rushed to get it finished. No attention to detail at all.

Great staff who helped guide me through the purchasing process and kept me informed throughout.

Came to replace sealant in the bath, was pleasant and tidy. Did a great job

Maria and Greg very helpful.
Pete on site also very helpful.

Sales staff were welcoming , helpful and efficient. Kate took time to explain in areas where I didn’t understand.

Recently had some warranty work completed one some interior doors. Excellent work from the two persimmon lads Nick Threadgold the joiner and Gary Haggerty the painter/patcher. 5 stars to both lads.

Amanda at Castleton Grange has been fantastic so far with our house purchase. She has been so unbelievably helpful and accommodating. She has made our purchase so far very smooth and exciting.

If I could give a 0 I would.
The customer experience from the sales team has been ridiculous from the get go. Both Sion and Mary from the willowfields site, the customer care team and the member of management Morwennawe have all been equally atrocious. From outright lies to an overall lack of ownership, empathy and common human decency. We have had no issues that we haven’t had to chase up multiple times. We have had every issue imaginable and this whole experience has turned into a costly nightmare. There was over 110 defects- ongoing and we have just waited 6 weeks to have a shower sealed. The communication is non existent unless you chase it up. We were not told about social housing within our phase, then lied to when they tried to justify not telling us the tenure of the properties under GDPR. When in this case GDPR would not apply. The house was in such a state when we were given the keys the site manager openly said it was ridiculous that we were given them in this condition. Later we were advised by staff that this was rushed so staff could obtain end of year bonuses. Several bags of rubble had to be removed from the property prior to flooring being fitted and I could not enter the property due to the dust affecting my health. Wrong utilities that we had paid additional amounts for were not fitted. Everything has went wrong that could have. Persimmon after weeks of complaint have advised that we have not suffered material or financial or material distress, I would beg to differ. They are only interested in sales and do not care about anything else you may experience. I have made several prospective buyers aware and will continue to do so. I would never have bought if I had known what their aftercare and complaint handling was like and wish I could turn back time.

We’ve just bought our first home and are so happy we chose Persimmon Homes. Constable Vale is such a lovely development! Most of all I’d like to thank Megan, who was our Sales Advisor and guided us through this whole process, she was a breath of fresh air. As we’d not done this before we were unsure of the process but Megan made this so easy and straight forward. Thank you!

Excellent! They came to sort a leaking in the bath.
Mark and Paul were very punctual and kind.

They did their job very well and left everything clean.

5 + stars.

A highly responsive and co - production oriented service.
Once again, Lee Shuttleworth and Nicky @customer care did not fail to deliver. We continue to be very satisfied with your ongoing support!
Thank you for fixing our issues promptly and including us in the decision making of the repairs we needed. We continue to be extremely happy 😊

Wow we were so happy with the way Matt handled our experience. Matt could not have done more for us he was friendly & knowledgeable and because of his professionalism we purchased a house from you.
Thank you so much Matt.

Bogdan came out to do a few touch ups of a few snags we had raised previously. Our customer service rep Lucci was very efficient and same someone out within a week of our request. Our main request was for a few cracks to be filled and some mastic to be re-done, not only did Bogdan complete this, he went round our house and filled in any other issues we missed including adding WD 40 to our squeaky doors, he went above and beyond and even stopped to play our dog :)

Had Brett f and Brett c . Thankyou so very much for the work you guys have done . 100% persimmons have been amazing from buying from you to the end product thankyou guys .

MARIUS BARBULESCU WAS VERY HELPFUL AMD KNOWLEDGEABLE FOR SORTING OUT OUR ISSUE WITH THE RADIATOR IN MY HOUSE. VERY MUCH HAPPY WITH HIS VISIT.

Kevin at Persimmon orchard gardens has been so helpful over the past few months. We have had ALOT of problems with our house and he has been a constant help. We are still going through the snags even after 5 months of living here and its been really upsetting having so many issues with the house but kevin has been amazing. Millie in cust care also. I torture that girl almost every day with new issues that arise. We have had lots of snags. We still find things constantly. Its not been a great journey but millie has been helpful and calm throughout. Even when i have been furious at the state of this house she has been great. I think persimmons need more people like them.