Peter Cooper Group Opiniões 

I would like to share my poor experience dealing with VW dealership at Hedge End: paid them £115 for the diagnostic, they quoted £1069 to replace a faulty clock spring on my VW Golf 2016 ( in 2015 VW recalled across UK and USA faulty clock springs )and when we refused to go along with this highly expensive cost of repair, we asked to simply buy the clock spring which they have refused with the excuse that this is the company policy.This is totally outrageous for such a reputable dealer. Each car owner has the right to purchase parts for their vehicles. Just for the record we managed to replace the clock spring at a cost of less then £100 for a job that has taken 45 minutes complete!

A massive thank you to all the team at Peter cooper Hedge End, especially Barry who went above and beyond to help us, thank you Barry. Love my Golf !!

Be very careful of this company. Have you ever known a car sales person who ISNT allowed to give a part exchange price on your car. Car ready to part-ex & salesperson said wasn’t able to even call anyone as apparently they are busy playing golf. Was told they will call back. It’s now been 2 days & still no call back. To the frustration that the car which we were going to purchase has been sold, i had to call to ask why no price yet. We didn’t even get a phone call to inform us if still interested. Appalling service & will NOT be recommending this company. If this is the way they treat prospective customers imagine what state the cars will be in. Please don’t waste your money here. Go somewhere more reputable. Such a shame.

Purchased a red Fiat Panda 1.2i in November 8th 2023. This car was in excellent condition with only 20,000 miles ( like new )
Paid cash but on the day of collection we noticed a scratch on the driver's side door, miss match wheel bolts after they fitted new locking wheel bolts. All odd looking wheel bolts not as we purchased! Drove off Peter Cooper (Presidge Car's) forecourt Hedge End, Southampton, the ESP light came on immediately and you couldn't steer the vehicle and nearly crashed in the roundabout opposite the dealership. The Fiat Panda on the first road test was perfect no issues at all. Only the missing wheel bolt key.
Returned the vehicle back immediately and the salesman was shocked and embarrassed...
Peter Cooper workshop had checked and replaced the front drivers track rod end without tracking the vehicle. The steering wheel was 90° off centre, when in a straight ahead position driving in a straight line the steering wheel was pointing to the floor 90° off set. So dangerous!
Week ago returned the vehicle for a driver's side rear door lock fault. Six hours later they called all rectified but 10 minutes later got a voice message no it hasn't been fixed?
Collected the vehicle but before it went into the workshop you could only open the door from the interior handle. Outside handle didn't function. Used the remote control to open the car which was fine but tested to lock the faulty door was permanently open? I had to get a skilled motor mechanic on the same day to temporary fix the faulty lock in the lock position as before, only opening from the interior handle. The door membrane which stops rain water filling the foot well with water was ripped in six places, if this wasn't repaired the vehicle would be full of rain water!
We only use street parking so it must be locked at all time's. How poor is the total experience from November 2023. The door lock still requires replacing but we will not return the car back to these unskilled poorly trained staff!
It's a joke... Please stay away from Peter Cooper dealers on the South coast?
The Fiat Panda was fine until they tried to repair it!

Appalling service, lies & no human nature! Avoid at all costs!

We’ve had the car 5 months, the car has been back 5 times. Issues we have took it back for haven’t been fixed on multiple occasions, the car has broke down on us twice, leaving us stranded, there is a knocking and whistling which they can’t seem to fix.

When we bought the car we were lied to about pre sale checks that get carried out and the car was sold with a faulty horn, no coolent and a faulty battery that still hasn’t been fixed after three attempts. All this was ticked off on the 140 point check off sheet

They now have finally accepted a return as I have rung trading standards but they want to take £2650 off the price of the car because the usage we have even though we have been asking for a refund since December.

I work in the boat building industry and I am truly shocked by the kind of service we’ve received, I wouldn’t dream of treating a customer like this they claim to be this friendly family run business that has been trading for 40 year etc etc but don’t fall for it all that means is they probably don’t try as hard as they once did.

Spent £16000 on a car last month 4 weeks ago. 2 weeks later, having driven the car very little, the cold spell hit and the ventilation system was unable to defrost the car. The heating wasn’t working. Windows subsequently steaming up when driving. I had to drive with the windows open and manually clear the windscreen whilst driving. I took the car to the local dealership, where a fault has been detected. Due to the unavailability of parts, I will not get my car back for at least 2 weeks. Whilst it’s under warranty, they are unable to supply me with a courtesy car. I phoned Peter Cooper Hedge End where I bought the car. They said there is nothing they can do. So I have no transport to get around. There is an irony in there being cars sitting idle in the forecourt yet they can’t be loaned to a customer who was sold a faulty vehicle. Keen to take your money but don’t give a damn about the customer. I’m so inconvenienced by this and will have to use taxis at my own expense.

I sympathise with people on here that have written about their personal experiences.

Bought a car in December from them.

Very helpful up to the point of a problem after picking up the car!

There is an obvious problem with the paintwork which is getting worse by the day - it would appear to have been covered up before. This would not take much for the company to rectify but totally disinterested.

I bought an Audi from PC Hedge End 5 months ago. Firstly, despite the acclaimed 140 ‘checks’, the car came with only the minimum amount of oil in it. This was also very disappointing as it had supposedly just had an oil change carried out by them. They denied that they had not changed the oil but never explained why it was so low. (I have not experienced the car burning any oil to date).
Also, the sales manager told me the car would have new brake discs and pads fitted. This never happened and despite returning to them five months later as it needed new front pads fitted, they have refused to pay or even discount the cost.
If you are buying a car from them I advise you make sure they put everything agreed in writing and also get in independent AA vehicle inspection carried out before your purchase.
On several occasions since my purchase of the vehicle, I have called them to discuss, and each time have been promised a call back – but this has never happened.

Still Waiting for Ownership Papers six weeks after purchase.

Brought a second hand car from their Southampton Branch, and still have not received the V5 Log Book. They keep saying its an 'admin problem'. The car tax expires at the end of the month and they do not have any urgency regarding, what should be a business as usual activity. AVOID.

Sadly, the main aim now of PC at Hedge End, is to make as much money as possible by quoting ridiculous prices for items that don't really need replacing or repairing. The 'free' car check is just a rues to provide the owner with a list of repairs that don't need doing. It's basically to drum up business. I now get my general servicing and MOT done at the nearby independent VW specialist. Excellent service and extremely competitive on price.

The experience I had at Peter Cooper Chichester was perfect. The service, attention to detail and professionalism demonstrated by Toby and Lilly was exceptional and should be a reference for other showrooms.

I love my Golf and thank you again for redeeming my faith in great customer service!

Just had the most wonderful customer service from Tom at Peter Cooper VW, Shirley Road, Southampton.
Living in Glasgow, I showed interest in a 23 plate Golf R-Line recently. Tom was immediately super helpful, in going the extra mile to assist me with my questions.
Within minutes he had went to outside to the car & thoroughly checked it over & reassured me. He advised that if I was seriously interested in the car to initiate my travel plans to travel down to Southampton for a test drive. (Tom could see no reason why I would not purchase the car, despite my elaborate questioning: are the alloys scuffed in any way / has it been smoked in / smell of dog …etc etc! )
He explained all my car purchasing options & helped with the deal that best suited me. We then secured the car by way of a financial / returnable deposit. Travelling from so far away, he even offered to pick me up at the train station when coming to view / test drive the car.
He was extremely natural, friendly & extraordinarily helpful. I never felt any pressure to buy & was professionally guided through each stage of the car buying process. 10/10 Tom & all the Team at Peter Coper VW. Thank you.
Also, a lovely girl called Jackie, went above & beyond in looking after me, following my long journey. I felt totally mollycoddled by Jackie & Tom & the rest of the Team. Like visiting your family members! Was immediately & repeatedly offered coffee & biscuits etc. The general feeling of happiness & relaxation in the dealership is extremely rare these days & seriously applaudable).
I then had the most enjoyable journey North in my lovely new car.
Can easily recommend Peter Coopers on the Shirley Road to anyone👍 Well done Team! Would go back you guys in a heartbeat!
My family wish to also thank you for their beautiful little VW Golf, it looks stunning & drives like a dream!

Never ever let Peter Cooper Hedge End anywhere near your vehicle. They are utterly useless.

Took ID.4 in for 2 year service and VW recall work. The next day the car alarm went off and continued to do so randomly at least twice a day. Suspicious that!

Phoned service department who could only offer to look at the vehicle in 4 weeks time, reluctantly booked slot.

Alarm still going off randomly.

In desperation called VW Road Side Assistance, their technician identified a Body Control Unit fault and disconnected the alarm to stop the noise annoying our neighbours and ourselves. Phoned service department told them what the fault was and that the unit would need replacing and that the technician had recorded the details on VW’s system.

Took car to Peter Cooper to look after 4 weeks. Told Yes it is the Body Control Unit, we do not have one, it will take at least 2 weeks to get. I had told them this 3 weeks earlier, but they cannot accept the report form VW Road Assistance! To add insult to injury, they could not find the car key for 20 minutes when I collect the vehicle!

At 01:10 that night the car alarm went off. Some idiot had reconnected the alarm and I was not informed this has been done. It should have been obvious the alarm would continue to sound at random intervals.

A complete disaster. They have no concept of providing service to customers.

UPDATE
Following, my review and the reply from D Walker, Peter Cooper Hedge End have been ultra caring, my vehicle was collected, the work was done and car returned. Several phone calls to keep me updated.
I just wish the issues had not occurred in the first place and I had to give a negative review.

I needed a certificate for my VW car.

I called on multiple times, requesting this certificate of compliance. I was sent around the houses and not given a straight answer. Eventually even after emailing and not getting an answer I called again. This time I was told VW UK have to do it. "use google to find the contact" was the answer i received. On the VW UK website there is a page dedicated to this request. It states very clearly that , " your local reatiler will be happy to help." This is not true, eventually i found a 0800 number to call and they informed me of an email address to write to for this piece of paper.

This is a legally required document to be supplied with all cars, I am still in process of trying to get it, lets see if VW uk know what to do...

My complaint is with peter cooper southampton who fobbed me off. They don't know their own paper wrok and what they are supposed to do. Ironically I got this piece of paper years ago from them for another car, so they know it can be done. I was always polite. I suggest not recommending them for their attitude and poor response time and lack of knowledge of the products they sell and the required paperwork that they are supposed to supply by law.

?Update:

Finally after this reply Peter cooper have dealt with the issue in a polite and expedited way.

I highly recommend that all Volkswagen sales people and staff be trained about the COC certificate, across the whole group in europe. There should be an easier way to obtain these rather than the method I had to use.

No one likes to complain, at the end I have identified a weakness in the corporate structure of the company, peter cooper management when they became aware dealt with the problem, which i appreciate.

I took my car into them because it failed an MOT elsewhere and I didn’t believe what I was being told. They managed to adjust the headlight that I was told couldn’t be adjusted and uncovered another issue which the original MOT should’ve highlighted. I then asked them to mot it for me and do a service as I felt it was in a better place than before. I was very impressed with the way they dealt with the car. Duncan was very professional and helpful. Needless to say I’ll be taking it back there for the next MOT and service and not to Halfords who wanted me to pay £300 for a new headlight when I didn’t need one.

Excellent service from Alan and his team in the service department of Shirley branch. After being helpful on the phone the day prior to my appointment, I showed up as agreed at 8am and they were ready to check my car. They fixed it within half an hour and had me on my way. Very polite, efficient and helpful - would recommend.

I posted a review a little while ago,saying how disappointed we were with customer service at Peter Cooper, regarding an appointment to have brake calipers painted, which didn't happen, only being cancelled on the morning the work was due to take place.
So now I would like to thank, David and Darren who have contacted us and we have now booked to complete the job. So far the customer service has now been excellent, so thank you very much David and Darren, we look forward to work being carried out.
Regards Julie

Update Water egress 1st March 2023.... . Well what can I say . Customer services spinning me along for two and a half months. What a sad state of affairs!!!!!!!
Please by careful when dealing with this company . For my Father in law and myself never again

Had a repair completed on my car following an advisory on an MOT about brake Pipes. This went fine, but 2 of my locking wheel nuts were damaged and I couldn't get them off. I returned the car a few days later to show the damage expecting some bush back but was grateful the Manager was straight away prepared to remove them for me and replace them. Great service Peter Cooper Service centre...Thank you.....I'll be back!

The service manager got back to me, full of apologies but they can do nothing apparently - certainly not without seeing the vehicle and I don't want to drive it all that way with no back window and inhaling exhaust fumes. VW Breakdown won't help as they say the car has not broken down on a public highway. On top of that the insurance doesn't cover the shattered rear window as (1) it is not the front windscreen (2)the damage wasn't caused by a chip from the road (3) it didn't happen while I was driving as I was out of the car (it was parked on my garage forecourt) and had just shut the tailgate when it exploded. So I am still furious about the whole episode. I have had to book in a car window repairer (who will come out to me) for £320.