"We recently had our compactor serviced. Steve, the engineer, was very thorough, and has a vast amount of knowledge in his field. He also shared several improvements that could benefit our business."
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Had a problem with our general waste compactor one day before a senior management site visit. Had lots of tidying up to do but no means to get rid of waste. Contacted PHS and within 1 hour, Steve & Ga... Ver mais
A empresa respondeu
Steve O'Neils customer service is second to none, absolute gentleman and so quick and knowledgeable Came at drop of a hat and fixed the bailer in record time like it was nothing He knows the p... Ver mais
A empresa respondeu
Thank you for cancelling the order that shouldn't have been placed. I appreciate how quickly you dealt with the issue and helped avoid any inconvenience. Your assistance was greatly appreciated.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Informações de contacto
B66 1BZ, Smethwick, Reino Unido
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4,9
Excelente
432 opiniões
Sem histórico recente de solicitação de opiniões
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Fixed both compactors on 2 different days quickly and efficiently
Steve Oneil response time is second to none, first visit he was here with an hour of my call and today only a day after reporting our issue , found the fault fixed it very quickly. He’s also very informative and knows his job so no wasting time.
100 happy and he’s welcome here anytime.
Thank you Steve
Andy Maintenance Manager No1 York
13 de dezembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Andy,
Thank you for sharing such fantastic feedback! We're delighted to hear about Steve O’Neil’s swift response and efficient service. We'll be sure to pass along your kind words. Thank you for choosing phs Wastekit, and we look forward to continuing to support your team at No1 York!
Many Thanks,
Tash, phs Wastekit
PHS are great
PHS are great, Gary that first initiated the contact with ourselves and got us moving in a greener direction as an organization and then the aftercare and customer service provided by Angelina and the other team members are second to none, Couldn't recommend them highly enough. Thanks again
9 de dezembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi there,
Thank you for taking the time to leave us a review! We're thrilled to hear how Gary's guidance helped you move towards greener practices, and that Angelina and the team have continued to provide top-notch aftercare and customer service. Your recommendation means the world to us—thank you for choosing phs Wastekit!
Many Thanks,
Tash, phs Wastekit
I was truly impressed by the customer…
I was truly impressed by the customer service provided by PHS. Angelina is incredibly responsive. I am very pleased with her quick responses and the timely order confirmations she provides.
5 de dezembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi there,
Thank you for the 5 star feedback! We're delighted to hear that Angelina's responsiveness and timely order confirmations have left a positive impression. Providing excellent customer service is our priority, and it's great to know we met your expectations.
Many Thanks,
Tash, phs Wastekit
Excellent service
Excellent service.
Chris and Steve made the entire experience simple and straight forward.
They removed the old balers and installed the new ones very efficiently.
The training was made simple and easy to understand.
First class service
24 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Andrew,
Thank you for your fantastic feedback! We're thrilled to hear that Chris and Steve provided such efficient and straightforward service, from removing the old balers to installing the new ones. It's great to know the training was clear and easy to follow. We'll make sure your kind words are shared with the team!
Many Thanks,
Tash, phs Wastekit
Holly the engineer
Our engineer Holly was brillant, couldn’t do more to help, super friendly and really helpful
28 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Jacque,
Thank you for your feedback! We're thrilled to hear Holly provided such friendly and helpful service. We’re pleased her efforts made a positive impression. Please reach out should you need anything else.
Many Thanks,
Tash, phs Wastekit
Great service by Stacey Higgins
Great service by Stacy Higgins. Very efficient in dealing with the query and sorting our the agreement.
22 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi there,
Thank you for your kind feedback! We're delighted to hear that Stacey provided efficient and effective service in handling your query and sorting out the agreement. Please reach out should you need anything further.
Many Thanks,
Tash, phs Wastekit
Baler
Our new baler was delivered and installed with minimum of fuss and very speedily after placing the order.
Everyone I dealt with has been top notch.
Would highly recommend this company.
26 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi there,
Thank you for sharing your experience! We're thrilled to hear that your new baler was delivered and installed so efficiently. It's wonderful to know that everyone you interacted with made a positive impression. We truly appreciate your recommendation.
Many Thanks,
Tash, phs Wastekit
very helpful contacted back straight…
very helpful contacted back straight away, was impress
26 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Felix,
Thank you for your feedback! We're so glad to hear you were impressed with our prompt and helpful response. Your satisfaction is our priority, and we’re always here to assist!
Many Thanks,
Tash, phs Wastekit
Great company
Great company, always proactive in giving us a call.
Speedy response, service and delivery.
22 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Katie,
Thank you for leaving us a review! We're thrilled to hear that our proactive approach and speedy service have met your expectations. Your support means a lot to us, and we look forward to continuing to provide great service.
Many Thanks,
Tash, phs Wastekit
Very helpful
Very helpful! I would Highly recommend PHS for the service and value they offer but mainly for the quality of the staff they employ.
18 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Andrew,
Thank you for taking the time to leave us a review! We're thrilled to hear you value our service, offerings, and especially our amazing team. It's always our goal to provide top-notch service through the dedication of our staff. Your recommendation means a lot to us!
Many Thanks,
Tash, phs Wastekit
Baler Service
The service of our baler was carried out quickly and efficiently, causing no disruption to our factory.
18 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi there,
Thank you for your feedback! We're delighted to hear that the baler service was completed quickly and efficiently without disrupting your factory operations. Providing seamless and effective service is our priority! Should you need anything else please reach out!
Many Thanks,
Tash, phs Wastekit
Dave and Steve were very help great…
Dave and Steve were very help great guys to work with
15 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Peter,
Thank you for the 5 star review! We're so glad to hear that Dave and Steve were helpful and great to work with. We'll make sure to share your kind words with them!
Many Thanks,
Tash, phs Wastekit
Great service and Steve was a top bloke
Great service and Steve was a top bloke
13 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Alex,
Thank you for your review! We're thrilled you had great service, and we'll be sure to pass your compliments along to Steve – he truly is a top bloke!
Many Thanks,
Tash, phs Wastekit
Starting with the Customer Service…
Starting with the Customer Service (when making the initial phone call), good manners, well spoken, friendly person on the other end of the line (Becky Raj) has taken my query, logged the job and was able to advise on the engineer's ETA. Engineer (Peter- our regular engineer) attended the site as per previously advised ETA. Polite, very knowledgeable, managed to fix the issue during the single visit. The new Regional Sales Manager (Adam Copperwheat) made an effort to come to the site to introduce himself after taking over the role. Again, good knowledge, polite and friendly. We've been working with PHS for some time now, and as a very busy business, we need professionalism, quick reaction times, and the ability to resolve the issues with equipment (not that there are many of these) to ensure the continuity of our operations. Overall very good partner to work with, offering a very good pieces of kit suitable for all types and sizes of businesses.
11 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Krzysztof,
Thank you for taking the time to leave us a 5 star review, we really appreciate it!
We’re delighted to be a trusted partner for your business, providing the professionalism and prompt response times you need to keep operations running smoothly. We look forward to continuing to support your team with quality solutions.
Many Thanks,
Tash, phs Wastekit
DO NOT ENTER IN TO A CONTRACT WITH THIS…
DO NOT ENTER IN TO A CONTRACT WITH THIS COMPANY ,IF ANYTHING IS TO GO WRONG FOR YOU THIS COMPANY WILL TWIST EVERYTHING AND MAKE YOUR LIFE EVEN MORE DIFFICULT.I ENDED UP HAVING TO USE A SOLICITOR TO BATTLE WITH THEM.AVOID.
OTHER COMPANIES ARE AVAILABLE
L.CAHILL
8 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Dear Mr Cahill,
Thank you for your review, we are sorry to hear that you feel this way. We have many options for customers when things do not always go to plan and having reviewed the situation we feel we have tried our best to come to an amicable resolution. As with all legal documents there will be terms and conditions attached and I am sorry if these have caused you frustration.
Many Thanks,
Tash, phs Wastekit
Steve to the rescue
Steve O'Neil was so helpful, friendly and polite. He patiently explained what the issue was and what he did to solve it. 5* professional service.
8 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi there,
Thank you for the fantastic feedback! We're thrilled that Steve O'Neil provided such helpful, friendly, and professional service. We appreciate your 5-star rating and look forward to supporting you again!
Many Thanks,
Tash, phs Wastekit
Highly recommend using PHS Wastekit as…
Highly recommend using PHS Wastekit as their service is exemplary and cannot be beaten! Steve ONeil was very informative and came up with improvement suggestions!
Excellent service!
1 de novembro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Gary,
Thank you for the recommendation! We’re delighted to hear that Steve O’Neil’s expertise and improvement suggestions made a positive impact. We look forward to continuing to provide you with top-tier service.
Many Thanks,
Tash, phs Wastekit
Very prompt response
30 de outubro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Derrick,
Thanks for leaving us a review! We’re glad our team could respond promptly to your needs. Feel free to reach out should you need any further assistance!
Many Thanks,
Tash, phs Wastekit
Highly recommend using PHS Wastekit as…
Highly recommend using PHS Wastekit as their service is exemplary and cannot be beaten! Steve ONeil was very informative and came up with improvement suggestions!
Excellent service!
29 de outubro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Kevin,
Thank you for taking the time to leave a review! We’re pleased to hear Steve provided such informative and valuable guidance, along with helpful improvement suggestions. Delivering top-notch service and expertise is what we strive for—thanks for choosing phs Wastekit!
Many Thanks,
Tash, phs Wastekit
Always excellent service from phs…
Always excellent service from phs Wastekit. We're undergoing significant changes to our waste management requirements, and Claire Fenton and Mark Little have been quick to give expert advice and answer any queries.
24 de outubro de 2024
Opinião espontânea
Resposta da phs Wastekit
Hi Keith,
Thank you for your kind words! We’re thrilled to hear that Claire and Mark have provided the expert guidance you need during this transition. Please reach out anytime—our team is here to help!
Many Thanks,
Tash, phs Wastekit
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