Pickalbatros Resorts Opiniões 

Just come back from our 2 wk holiday and so happy to be home we booked the pickalbatros grand royal for our special birthday both me and my friend turned 70 we paid extra for a Seaview room and the view was beautiful but we were overlooking the pool area and the electronic house music was so loud every day/night until 11pm when it went off we asked to change rooms to a quieter area which the hotel arranged then the 2nd night after we changed rooms we were woken up at 5.30am to one of the hotel maintenance staff cutting concrete slabs outside our room we went out and asked him to stop which he did at 5.40am. In my opinion this hotel should be advertised as an 18 to 30s age group due to the very loud music pool parties foam parties ect also the food was very bland not what you expect from a 5 star hotel (we had upset stomach and diarrhea for 3 days) in the 2 weeks we were there there was only about 10 English people it was mostly Russians and one of the English couples we spoke to from Leeds were also not happy with the hotel they were in they're 70s or 80s I would not recommend this hotel to anyone over the age of 30 the hotel itself is beautiful with beautiful views but we did not enjoy our stay there and will never go back we feel our special birthday holiday which cost us over £3500 was not very good we feel very let down (this was our first trip to Egypt)

I wish I could give zero stars for picabatross aqua park hurgada hotel. We went there hoping for a relaxing family vacation on 25 th June to 2nd on July, but it turned into a complete medical nightmare.

During our stay, on the last day my husband was the first to fall ill with severe diarrhea and acute vomiting. Shortly after, the rest of the family developed the exact same severe gastrointestinal symptoms . We did not consume any food or drinks outside the hotel's main restaurant during our entire stay, making the hotel buffet the only common source.

As medical doctors, we fortunately recognized the symptoms immediately, diagnosed the situation, and were able to administer urgent medical treatment to manage the complications. Despite our quick intervention, our vacation was entirely ruined, and we are still undergoing medical treatment until today.

We officially reported this incident to the hotel management and documented everything in the guest feedback form before checking out. Unfortunately, we did not receive any serious response or proper attention regarding this critical health safety issue.

I highly advise families—especially those with children—to be extremely cautious about the food hygiene standards at this property. This was a hazardous experience that we are still suffering from.

Super leuk hotel . Bediening in het restaurant is gewoon weg fantastisch. Goed gedaan Redone 👌

Worst hotel in egypt jungle aqua park neverland hurghada reception are rude food is so bad you get stomach bugs like you wouldn't believe. Room service is shocking promised 30mins 90mins later food rurned up freezing cold . Lifeguards are violent and dragged my 3 year old out the pool by her arm for going on a slide with a broken arm even though she had been on it every day. The trip reps on site overcharge and lie. Midway strip the sandman is a pervert and grabs you. The staff approach you when your alone asking if your interested in them. Reception dont help at all. Worst place ive ever stayed in egypt. I will make sure none of my family and friends never waste their money here. Faulty plug in room was sparking nearly set fire never sorted the problem. Balcony door didn't lock and was told by my partner there was an engagement ring in room and did nothing. Avoid like the plague.

Great hotel we stopped in royal Moderna in Sharm loved it massive resort friendly staff great entertainment

Wij waren er voor de 5de keer. Het is echt achteruit gegaan. Het eten. Weinig keus. Personeel is niet vriendelijk zeker als er iets aan de hand is. Mijn man werd erg ziek en is naar de Dana Clinic gebracht op het resort terwijl hij bewusteloos was en ik om een ambulance vroeg. 1 infuus 3700 euro. FF gelijk afrekenen. Terwijl mijn man nog bewusteloos was stonden ze met een Pin apparaat in mijn nek. Ik probeerde uit te leggen dat ik mijn dag limiet moest verhogen die pas na 4 uur in gaat en de verzekering moest bellen. Ze werden verbaal erg agressief en ik werd achtervolgd net zolang tot ik betaald had. De laatste 3 dagen verbleef ik alleen in het resort en mijn man in het ziekenhuis. Het personeel negeerde mij volkomen en werd niet bediend in het restaurant. Op een gegeven moment lukte het niet meer met mijn mobiel te bellen. En vroeg ik bij de receptie of ik naar Nederland mocht bellen met SOS International. Ik werd op een stoel gezet waar ik een uur moest wachten. Alles ging met tegenzin en ik voelde mij niet meer op mijn gemak en heerste een zeer dreigende sfeer, Vreselijke ervaring!!!!!

The hotel is great and the restaurant staff have been really helpful for my son who has allergies. But if you are offered a room overlooking the pool near the restaurant, bring earplugs. Until 6pm there is pool muzak then after that very loud live music. The rest of our party of five had a tranquil room across the corridor, so 2 very different experiences. We were moved to a quieter room.

We stayed at the pickalbatros aqua blue hotel the place is absolutely stunning, the staff are so friendly and will go of their way to help. The hotel is very clean and tidy. There's plenty to do for children... The entertainment team always have extra entertainment for both children an adults again so friendly...
Only thing I would say hotel need to dig deep an get some of their/local to area cats nuetured... they want the cats to help keep the hotel grounds clean they need to help the cats an keep them healthy...
Other then that I'd go again also my family is very happy and would come back in a heart beat... Thanks for a great holiday.

Faccio riferimento al questo preciso Hotel:"pickalbatros laguna vista di Sharm el Sheikh"
Questo Hotel 5 stelle le merita per la grandiosità della struttura (5 piscine di cui 2 riscaldate, 3 ristoranti) e il verde davvero curato. Ma mi fermo qui. Nelle piscine mancano gli spogliatoi e solo in una è presente la doccia. Il cibo non è sicuramente da 5 stelle né lo è la maggior parte della clientela (egiziani in particolare, con famiglie al seguito di piccoli e grandicelli in abbondanza che scorrazzano indisturbati correndo anche per i ristoranti (visto portare all'interno un pallone e un monopattino) nell'assoluta indifferenza della direzione dell'hotel e, soprattutto, dei genitori. Moltissimi provengono anche dall'est.
Ma vengo all'elemento negativo più importante: la musica ad alto volume o meglio il rumore (bum, bum, bum con i subwoofer). Si inizia di buon mattino nella piscina principale poi verso mezzogiorno ci si sposta in zona spiaggia dove c'è un ristorante sotto un tendone e fino verso le 16, se non di più, inizia il martellamento condotto da una DJ che si dimena avendo, fortunatamente le cuffie. Anche nella zona Relax si avverte il rumore a volte più o meno intenso.
Dopo le 18 inizia a bombardare l'impianto di fronte alla struttura centrale per cui chi si trova nelle vicinanze, come lo sono stato io, non è in grado di leggersi in santa pace nulla e, anche chiudendo le finestre, il suono si avverte comunque.
Si termina finalmente alla sera quando c'è lo spettacolo ma, almeno in questa occasione, chi partecipa è conscio di ciò che gli spetta.
Una signora, proveniente dalla Svizzera, mi ha riferito di aver fatto presente questa grave anomalia al manager senza risultati facendo anche presente, giustamente, che la musica, se assorbita in vicinanza, può causare danni al timpano dei più piccoli.
Anche io mi sono lamentato ma, evidentemente, ai dirigenti di questa struttura non importa nulla.
Questo è il motivo più importante per andare, prossimamente, altrove.

worst receptionist people ever. I hope they provide them with hospitality course and basic human communication/manners.
However , the hotel itself have great facilities, clean and nice food with a lot of kids friendly activities and night playing area for kids

I have just returned from 10 days here and I have to say this has been the worst holiday I have ever had.

The only thing that kept me and my partner there was the fact we were with family for a 60th and some of the staff.

The first day there we where by the pool and all we had was hassel every 5 minutes with people trying to sell us something. after telling them no multiple times they would persist to start touching you and putting creams or proceed to start threading you.

after giving in my partner went for a full facial pedi and manicure. after about 1.30 minutes she came back in floods of tears saying that she was practically tortured by a woman that had been hacking at her face for over 45 minutes and that she only had half of the treatment what she had purchased. my partner was reluctant to complain but a member of my family had insisted we complain. the manager that come to chat with is said that it was basically her fault that she never told them she has sensitive skin (to witch she doesn't) and that her face was disgusting and covers in blackheads. we asked for our money back to witch they refused and said she has to go back for the rest of the treatment and that she couldn't refuse an Egyptian because it's highly rude.

a day later her and another family member went back reluctantly to finish the treatment and the whole time they were rude and basically telling them off. my other family member is mouse blond and she had asked for the lighter shade of henna for her eyebrows but they ended up making them pure black. we did not go back in as this had gotten to the point where they clearly do not know what they are doing.

moving away from the spa the hotel itself is ok but completely stank of sewage where ever you go. the toilets have a burning smell of urine up your nose every time your near them.

The entertainment of a night is truly shocking and boring we ended up spending most of our time in the sports bar.

As for the alcohol it is truly disgusting there are 5 spirts you can have and they all taste the same. I feel jet fuel would taste better. I ended up having the wine but after 3 days of this the pure acid I was drinking made me ill.

this brings me to the food It is absolutely disgusting we witness so much cross contamination from someone using the same hand to put raw lamb on skewers and use the same hand to take them off to serve them. to putting raw burgers onto a grill and use the same hand to put them in bins to serve. the list can go on. they promise multiple restaurants but they all have the same stuff day in day out and have merged them all into one buffet. again here people where using their hands to collect food and using the same utensils for multiple food trays.

from day 3 onwards we all ended up getting ill some of us more than others to the point of sever diarrhea and sickness. the cleanliness of this place is diabolical the smell of sweage in your room when you use the shower to the stench all around the hotel.
if it wasn't for the family I would of left on day 2 this holiday is a 3 out of 10. 1 for family 2 for the weather and pier 3 for the great restaurant staff.

the pools are lined with a liner in the bottom and lack chlorine another way to spread illnesses.

The only good part about this hotel is some of the staff. the guys in the restaurant made sure that we had our drinks and a table for our large family every breakfast and dinner and the pool guy that made sure we had our drinks. the jetty out to sea is a great addition.

the whole experience of Egypt for me has been shocking and a complete waste of £3600 for the same price I would of gone to Mexico. I will never go back here even if someone else paid me to

Das Pickalbatros Jungle Aqua Park in Hurghada war für uns eine eher ungewöhnliche Wahl, da wir normalerweise keine klassischen All-inclusive-Urlaube machen und auch große Hotelanlagen eher meiden. Da es sich jedoch um unseren ersten Ägypten-Urlaub handelte und wir unseren Kindern vor allem die vielen Rutschen ermöglichen wollten, haben wir uns ganz bewusst für dieses Hotel entschieden.

Insgesamt ist die Anlage wirklich sehr schön und beeindruckt durch ihre enorme Größe und Weitläufigkeit. Trotz der vielen Gäste findet man immer wieder ruhigere Ecken zum Entspannen.

Das Personal ist durchweg freundlich und bemüht, den Aufenthalt so angenehm wie möglich zu gestalten. Es besteht zum Großteil aus männlichen Mitarbeitern, die jedoch alle sehr hilfsbereit und zuvorkommend sind. So bekommt man zum Beispiel am Pool auf Nachfrage sogar kostenlos Lounge-Sitzsäcke gebracht – ein wirklich angenehmer Service. Besonders positiv hervorzuheben ist außerdem, dass wir aus Kostengründen ursprünglich zwei Doppelzimmer für unsere fünfköpfige Familie gebucht hatten und überraschend ein kostenloses Upgrade auf eine Familiensuite erhalten haben.

Kulinarisch gibt es zwar eine Vielzahl an Restaurants, jedoch wiederholen sich die Speisen recht häufig. Das Essen wirkt insgesamt etwas eintönig, insbesondere das Salatbuffet ist eher überschaubar. Auch bei den Desserts fehlt es etwas an Abwechslung – viele sind sehr süß und ähneln sich geschmacklich stark. In den Innenbereichen der Restaurants kann es zudem recht laut werden, besonders zu Stoßzeiten.

Ein echtes Highlight – und letztlich auch der Hauptgrund für unsere Wahl – sind die vielen Rutschen. Die sind wirklich der Hammer und machen besonders Kindern (und auch Erwachsenen) richtig Spaß! Allerdings war das Wasser Ende März noch recht kühl. Zudem durfte unsere 6-jährige Tochter viele Rutschen leider nicht nutzen, da es entsprechende Größen- und Gewichtsbeschränkungen gibt (mindestens ca. 120 cm Körpergröße und maximal etwa 120 kg). Einige Rutschen waren während unseres Aufenthalts auch zeitweise außer Betrieb. Generell waren die Rutschen vormittags von etwa 10–12 Uhr und nachmittags von 13–17 Uhr geöffnet, dazwischen waren sie abgeschaltet.

Ein kleiner Kritikpunkt sind die zahlreichen Verkäufer und Anbieter für Tagesausflüge, Events oder Massagen, die teilweise recht aufdringlich sein können. Hier wäre etwas mehr Zurückhaltung wünschenswert, um die Erholung der Gäste nicht zu stören.

Zudem liegt das Hotel in der südlichen Einflugschneise des Flughafens. Flugverkehr gibt es grundsätzlich rund um die Uhr – tatsächlich ist uns das aber erst nach einigen Tagen bewusst aufgefallen. Ab etwa 7 Uhr morgens nimmt man die Flugzeuge deutlicher wahr. Nachts konnten wir insgesamt trotzdem gut schlafen. Unser Zimmer war allerdings etwas hellhörig – und die Familie über uns offenbar auch keine Leisetreter… wobei wir selbst vermutlich auch nicht immer die leisesten waren.

Das Hotel hat keine direkte Strandlage. Der Strand, der per Shuttle erreichbar ist, ist aus unserer Sicht eher unspektakulär – wir haben ihn in unserem zehntägigen Urlaub tatsächlich nur einmal besucht. Positiv ist, dass die Beachbar dort mitgenutzt werden kann. Der Shuttle-Service fährt ab etwa 8 Uhr bis 17 Uhr ungefähr alle 30 Minuten und benötigt rund 15 Minuten pro Strecke. Gerade am Nachmittag war der Transfer allerdings sehr voll: Viele Eltern mussten Kinderwagen im Gang abstellen und teilweise gab es nur noch Stehplätze in den Minibussen.

Das Publikum ist bunt gemischt – von internationalen Gästen wie Briten und Russen bis hin zu arabischen Familien (teilweise auch traditionell gekleidet). Rund um die Osterzeit hatten wir jedoch den Eindruck, dass viele deutschsprachige Gäste vor Ort waren. In den Restaurants und Speisesälen kann es insgesamt recht laut werden, was zum einen an der Größe des Hotels liegt, zum anderen aber auch am Verhalten einzelner Gästegruppen, die teilweise sehr präsent auftreten.

Das WLAN ist im Übrigen ausbaufähig und nicht überall zuverlässig verfügbar.

Dies sind natürlich unsere ganz persönlichen, subjektiven Eindrücke, die je nach Reisezeit, Zimmerlage und individuellen Erwartungen variieren können. Für Familien, deren Fokus auf Spaß, Wasserpark und einer großen Auswahl an Freizeitmöglichkeiten liegt, ist das Hotel definitiv eine gute Wahl – auch wenn es für uns als „Nicht-All-inclusive-Urlauber“ stellenweise etwas ungewohnt war.

We stayed at the grand one week ago had an amazing time couldn’t fault in anyway and Omar who looked after us every day. He was just the best person there.

Sehr schönes Hotel direkt am Strand.
Leider bekamen wir in den 5 Tagen unseres Aufenthalts nur zweimal einen Zimmerservice und der begann jeweils nach 16 Uhr.
Generell gibt es sehr viele Servicekräfte, die aber offenbar nicht sinnvoll angeleitet und eingesetzt werden.

I had a reservation at the Pickalbatross Sungo Club in Marrakech. The Reservations Manager at this hotel, a Ms Nouhaila was horrid, rude and extremely unwelcoming. While we were at the reception of the hotel, trying to figure out what went wrong with our reservation, instead of coming out to speak to us at the reception, Nouhaila stayed put in her office and chose to speak with me on the phone instead. She was literally shouting down the phone at me. She said i should go and meet the platform (Prestigia.com), on which the booking was made. I was shocked at such poor level of service.

I had requested for my initial reservation to be amended due to being unable to depart from the UK. She agreed to amend my booking. Only for us to get to the hotel and there was no Reservation for us. She took our money, did not amend the booking as requested and we had to go and pay again to stay at another hotel.

This deplorable level of 'service', especially the antagonistic and uncaring attitude of the staff, is not in line with international standards of hospitality. A 30€ a night riad would offer better service and be more conscious of customer satisfaction.

Pickalbatros, refund my money. If you refuse to accommodate your guests and do not treat them with respect and dignity, the least you can do is give their money back. I want my money back. I have sent a letter to your Group Head Office regarding my experience. Refund my money. You do not treat a customer the way we were treated and still get to keep our money. I want my money back. I should not have to pay for your own inefficiency and lack of initiative.

Horrible and Racist Experience

We were treated with clear racism simply for being Egyptian, which is shocking in our own country. The receptionist refused to let us visit a friend staying at the hotel with no valid reason and then escalated the situation until we were literally kicked out.

The treatment was disrespectful, humiliating, and completely unprofessional. This was a horrible and traumatizing experience. I do not recommend this hotel to anyone.

If you want it even shorter or more neutral to avoid moderation issues, I can adjust it in seconds.

I have been charged 600£ extra on arrival or no check in for my family because they don’t hold European passport, In Citadel Albatros Sahl Hashish, very frustrating and not a good image for the tourism or tourists coming to enjoy and relax, to start your holiday with frustration and disappointment, make you feel you got robbed despite all the potentials and the nice staff and service received in the resort.
This wasn’t mentioned anywhere or communicated on booking or confirmation otherwise wouldn’t have completed booking cause of this discrimination and unethical treatment.
Warning everybody before coming to this resort!

I was here in January hotel and a massive room and was so clean, was amazing thank you and staff are really helpful the sea was so nice and makes you feel like you are swimming in a akvarium with most beautiful fish around you
thank you all special thank to girl calling to room and asking if everything is Allright

Went to pickalbatros Aqua Blu resort Hurghada December 2025 absolutely amazing all staff brilliant staff at lobby bar made my hubbys cuppa teas whenever he wanted one lobby staff outstanding holiday was that good we have booked again for December 2026 can’t wait n thankyou once again for lovely holiday 😘