Pinnacle Group Opiniões 

I am in the process of moving into a property managed by Pinnacle and my experience so far has been extremely frustrating.
The most serious issue concerns the Heat Supply Agreement I have been asked to sign. The agreement states a heat tariff of £0.50 per kWh. However, after I raised the issue with the property manager, they contacted Switch2, the heat supplier, and I participated in the resulting email exchange. Switch2 confirmed that the applicable rate is £0.15 per kWh. Pinnacle has also subsequently confirmed to me in writing that the current tariff is £0.15 per kWh, plus a £0.79 daily standing charge.

There is therefore a very straightforward question: why am I being asked to sign an agreement stating 50p/kWh when both Pinnacle and Switch2 say the applicable rate is 15p/kWh?

I have repeatedly asked for the agreement to be corrected and for an explanation of how my individual heating and hot-water charges are calculated. I do not think it is unreasonable to expect a contract to accurately state the charges I am agreeing to pay.

The Switch2 correspondence also raised another concerning issue. Switch2 initially stated that there was £36 of debt associated with the property and that the meter was disconnected. I had not incurred this debt, as I had not yet moved into the property. This was another reason I wanted the heating arrangements clarified before signing anything.

Communication has also been poor. Emails have taken days to receive a response, and I have repeatedly had to clarify that my question is specifically about the Heat Supply Agreement. Instead of addressing that issue, I have been sent information telling me to contact the various utility providers myself — something I have never disputed or asked Pinnacle to handle.

There has also been confusion over my agreed move-in date. Pinnacle asked whether I wanted to postpone the move-in date, I proposed 21 September, and this was agreed. I subsequently received an email claiming that 21 September was not my proposed move-in date, despite me retaining the correspondence and screenshots showing otherwise.

I am still hoping these issues will be resolved, but so far the experience has involved conflicting information, slow communication, an unexplained discrepancy in the heating contract, and being asked to sign an agreement containing a tariff that Pinnacle itself says is not the applicable tariff.

This has been an unnecessarily stressful experience for what should be a straightforward move into a property.

David Bruce at Catterick dealt with our march-out appointment and was excellent throughout. He was professional, approachable and immediately built a good rapport with myself ,which have not felt with previous visits .He clearly explained everything we needed to know and made the whole appointment straightforward and stress-free.

I have my own separate opinions regarding Pinnacle Group as a company, but those should not detract from David’s service as an individual. David was excellent and a credit to the role.

We had our last march out with Sophie Stockdale in the Catterick area. She was kind, caring and professional very good at her job. Probably the best march out we have ever had in 16yrs thankyou very much

Amazing team of experts in housing. Always ready to address your concerns!

Susan Flynn is an outstanding Housing Officer who consistently goes above and beyond to support her clients. She is professional, approachable, and always willing to help. Her communication is excellent, and she handles every issue efficiently and with genuine care. I am extremely grateful for her support and would highly recommend her services.

My experience so far with Pinnacle has been so difficult. Every time when I had a query it was so difficult to get an answer. Some teams\people simply don't reply. I have a query raised on 21st of Aug, no reply yet. This is a simple query, nothing complicated. The difference between the previous management company and Pinnacle is huge. Very disappointing

I am a leaseholder at a property managed by the Pinnacle Group. My experience with them over 8 years has been outstanding. The staff is helpful, courteous and responsive. The property is well-maintained. Where required, the staff also go the extra mile to assist. I must specially call out Absal who has been absolutely immense in helping us around various issues. I look forward to many more years of great support and partnership.

David Bruce did our pre march out and march out within Catterick. He was very professional and helpful and told us everything we needed to know regarding marching out. We even passed the march out due with no charges, was a very easy and smooth process.

I had help from David Bruce in Catterick for our day of key hand over to our new house and it was such an easygoing experience. He walked me through every room, every appliance, locks, switches, absolutely everything got covered. Any questions I thought of afterwards I just dropped him a message and he got right back to me with the solution. He recommended me the best companies to set things up with and told me some tips on looking after the house itself because it’s an older home.
I’d recommend him to anyone looking to use Pinnacle.

David bruce/Catterick Garrison
Very professional

The housing officer Peter was on time ans polite. He immediately made me feel at ease and even though he was thorough he was also complimentary.

We’ve just moved out of Vantage and had the greatest experience having Zeeshan as our property manager. He’s always on top of everything and tries to resolve issues asap

I would like to say a huge thank you to Nicky Roberts for all her help and support throughout the process of moving into my new home. She was always helpful, professional and supportive, and made the whole process much easier and smoother for me and my family. Communication was excellent and I always felt that I knew what was happening at each stage. I truly appreciate everything she did for us. Thank you, Nicky! Highly recommended.

Was helped through the letting process by Nicky an munir an were both very helpful excellent service

I recently moved in to a new build extra care facility. Its the best decision i made coming here. Stacey our manager and Tina radis manager have been so helpful with supporting me and i cant praise the staff enough. Nothing is too much trouble for Carl the caretaker who has helped me on many occasions getting settled. If someone is wondering if a community like this is for them i would strongly recommend it.

David was very friendly and explained everything we needed to sort out clearly

Very helpful with me in moving in.
I was well guided so thank you guys.

"I would like to express my sincere appreciation for the exceptional support I received from Nicky Roberts throughout my tenancy process. Her professionalism, clarity, and kindness made an extremely stressful period much easier to manage. Nicky consistently communicated with transparency, responded promptly, and treated me with genuine respect and empathy.
She ensured that every step was explained, followed up when needed, and advocated for me when issues arose. Her dedication and human approach stand out in a sector where residents often feel unheard. I am truly grateful for her assistance and would highly recommend her to anyone navigating the housing process."
THANK YOU NICKY

The housing Officer Lindsey was so nice and professional and was really helpful and guid me through to a successful march out

My first move-in to SFA was smooth and comprehensive; thank you David Bruce, very professional and helpful.