As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Ver mais
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Leia as opiniões dos outros
I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Ver mais
Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Ver mais
I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!
Informações de contacto
Industriestr. 161, 50999, Cologne, Alemanha
- service@pixum.com
- www.pixum.co.uk
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Como esta empresa usa o Trustpilot
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My prints were sent out really quick &…
My prints were sent out really quick & quality was great

Resposta da Pixum UK
I’m waiting 10 days for my passport…
Waiting 10 days for passport photos!!
I have reached out to them now 7 times and NO response! There is no number to call them on.
Quick to take my money and not deliver. No customer service! Wish I had read all the 1 star reviews on here before ordering!
This place could be a scam! Please becareful - would not recommend.
———
My order number is 20415618.
Please let me know where my order is or refund me? This is not a great experience.

Resposta da Pixum UK
Environment? No, we print your product as often as you want to.
I ordered the retro advent calendar with photos on Pixum, I spent hours creating the calendar and then... the text was cut off the cards. While I was creating the calendar, I couldn't see that the text was cut off. I have contacted customer service. As I care about the environment, I thought that instead of a new print I would ask for a refund and try to fix the problem with the text myself. Unfortunately they cannot offer a refund because it was delivered as ordered. But I could design a new calendar, for free. Are you serious? Would you rather print again instead of giving a 10 or 15% refund? So in the end I have 2 calendars at home that are not as ordered.

Resposta da Pixum UK
Excellent product and reliable service!
Excellent product and reliable service! Highly recommend!

Resposta da Pixum UK
Really great customer service and…
Really great customer service and product!

Resposta da Pixum UK
Perfect Prints
I ordered two canvas wrap around prints of my of cats and they are both really lovely. The quality of the canvas prints is exceptionally good and make my photos look very professional! Very pleased😊

Resposta da Pixum UK
I needed some passport size photos
I needed some passport size photos. Didn't want to go to a photo booth or an expensive photographer. I got perfect photos with Pixum. Definately recommend Pixum

Resposta da Pixum UK
"We are happy to have printed your new…
"We are happy to have printed your new photo project!"
No you are not! You refused to make a copy of the design i ordered

Resposta da Pixum UK
I never received my order
I never received my order. If you have info that tells you I have then it is wrong.
Not happy and money already paid.

Resposta da Pixum UK
I tried them all but Pixum is the best
I tried them all but Pixum is the outstanding company for prints. Used them for years now and have never been disappointed with any aspect of their service.
Very highly recommended

Resposta da Pixum UK
Very conform to description
Very conform to description. Nice album with good pics. Only delivery time was longer. Price is also slightly higher comparatively to some other plate-forms with similar buness. But I am generally satisfied.

Resposta da Pixum UK
wrinkles on my phone cowers and its not the material
the first covers i receive for my phone was relly nice then i deceide to order a other one. i did not like it as it as some wrinkles all overt the picture. first they say you can choose to make a other covers. They told me all i need to do is buy a other covert (valid for the same picture). but when they understand my complain was about wrinkles crossing the pictures they told me its the look of the material. but why there is no wrinkles on my first covers. they told me you can choose a different covers or have refund witch was all ready offered. no i ask them can you make a proper one. then they stop the production for a new covers so i ask for a refund and they stop email me. shame because they website is really good. i suggest to buy a covert for you phone and then go to a printer shop. order number 20024235 and 20035825

Resposta da Pixum UK
3 months and nothing yet
3 months and nothing yet. Ordered passport photos and haven't received anything. Dispatch confirmation email doesn't have tracking number or anything. Started a PayPal dispute

Resposta da Pixum UK
Great customer service
A mixed review as I purchased a 120cm x 70cm gallery print which is around £250. The first one arrived with a small flaw in it, the replacement was severely damaged due to transport. So, we had a refund. The overall customer service though was first class, and the refund came through very quickly.

Resposta da Pixum UK
Tous c'est bien passe et les photos…
Tous c'est bien passe et les photos sont d'une superbe qualitees

Resposta da Pixum UK
Very understanding and good customer…
Very understanding and good customer service. Responded to email.

Resposta da Pixum UK
Excellent printing again on gallery…
Excellent printing again on gallery acrylic glass. So well packed and delivered safely.

Resposta da Pixum UK
Got there in the end
Order a 70x50 Acrylic picture that turn up with rough cut edges and full of scratches. It's so poorly finished I'm not convinced they check their products before shipping.
Like others I have written to them twice to and not had a response.
The worst Gbp100 I've ever spent and certainly not what I'd expect from a German based company 😖
2 days on and still no word from their customer service. I left with no option but to get in touch with my credit card company to see if they help me recoupe the £100.
Thanks for your reply.
I have checked my junk mail sevral time but haven't received any emails from you.
I have now removed the protective film and very happy with the picture and hence the rating change. The Film is hard to see so apologies.

Resposta da Pixum UK
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