As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Ver mais
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Leia as opiniões dos outros
I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Ver mais
Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Ver mais
I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!
Informações de contacto
Industriestr. 161, 50999, Cologne, Alemanha
- service@pixum.com
- www.pixum.co.uk
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da Pixum UK
Very easy site to navigate
Very easy site to navigate. Did not take long to order my prints.

Resposta da Pixum UK
Very satisfied customer
I've used Pixum for many years,and now have a collection of photo books,they have all been exactly what I wanted, the quality is the best, I find their method and programme is easy to use, after my next trip I shall use their facilities again

Resposta da Pixum UK
Great prints and great customer …
Great prints and great customer service. Tip top!

Resposta da Pixum UK
Pixum is a very slow service
Pixum is a very slow service, It has been over a week and my passport photos still haven't arrived, they keep it vague by saying "a few days" but I would expect better. I have had to get other photos printed in the meantime. Wouldn't recommend this service.

Resposta da Pixum UK
They advertise an offer "PIXUM-UK-50" …
They advertise an offer "PIXUM-UK-50" then you can't redeem it when trying to check out - FRUSTRATING AND ANNOYING - NOT A WAY TO GET NEW BUSINESS!!!

Resposta da Pixum UK
The worst website I've ever come …
The worst website I've ever come across.
Spent ages sorting my order only to find when you click the place order button nothing happens.
Complete and utter waste of time.

Resposta da Pixum UK
A great experience
A great experience! I ordered a bunch of photo prints with my phone, and Pixum didn't cut off any parts of the prints. I was so satisfied with the prints, that I ordered one of the photos in large as a canvas. It's BEAUTIFUL!
I received 120+ photos but …
I received 120+ photos but unfortunately not the ones I ordered they're of someone's children's communion or wedding party.Obviously I don't want them,I've been charged £32 37 !!!!.I ordered the photos as a surprise gift for a friend who is returning to Australia on Monday,now it's too late.Please rectify,I would accept a voucher covering my cost,that I could use for more photos at a later date

Resposta da Pixum UK
Pixum Photobooks are terrific value and great quality…
I've bought several Photobooks from Pixum and always found them really good. The software is straightforward to use but like many things it needs to be explored thoroughly to get the best out of it. There's loads of options available for creating different styles & content for many applications. It's easy to save and return to your book as often as necessary & once an order is placed the book materials & packaging supplied are excellent. Delivery is also very quick so all in all I can highly recommend Pixum.

Resposta da Pixum UK
i think this app was overall great
So i think this app was overall great. Good prints recieved. Easy to use.
The packing was lovely! Well packaged excellent quality envelope! Love it.
Thanks

Resposta da Pixum UK
The most flexible photo book …
The most flexible photo book application, allows me to be extremely creative - love it!

Resposta da Pixum UK
Ekstremt dårlig service fra det firma
Ekstremt dårlig service fra det firma. Jeg bestiller et stort billede 80x60 samt en dyr ramme til ialt omkring små kr. 1.400. Første gang i mit liv, at jeg har brugt så mange på et billede, som betyder alt for mig, idet det er et fotolærred af vores afdøde islænder.
Jeg arbejder ihærdigt mange timer på billedet, og får endelig sendt billedet afsted. Da jeg under en time efter bestillingen opdager, at en tekstboks er gået ned i et af billederne, ringer jeg straks over og forsøger at få dem til at ændre ordren, men får den besked, at det er for sent...Nu SKAL jeg tage imod billedet og returnere det på egen regning, selvom billedet først er her mellem 5.-7. april ....og det er altså ret dyrt og besværligt at sende sådan et billede tilbage. Rigtig dårlig service, idet de blot kunne bede mig sende en ny kopi...istedet vælger firmaet at give mig en ekstra regning på en returnering. Aldrig det firma igen...
Excellent quality
My photo books just arrived and I am very delighted with the quality. Thank you Pixum, will order my next photo book with you!

Resposta da Pixum UK
Det burde deres kundeservice vide...
Lavede en bog gennem Pixum, for et familiemedlem.
Det er nemt og et godt program at bruge der er mange muligheder for at få bogen lige som man ønsker det.
Problemet kommer da jeg skal bestille den. Der kan jeg ikke få den til at godkende mit login.
Men jeg kan godt logge ind via hjemmesiden!
Efter et par samtaler med dem pr. telefon, sender de mig videre til teknisk support. Her finder jeg ud af, efter endnu engang at måtte forklare problemet, at kodeordet ikke må indeholde Æ,Ø og Å!
Hvorfor så ikke lukke af for denne mulighed når man opretter??
Og hvorfor vidste Kundeservice ikke at dette kunne være problemet??
Bad customer experience
I am really unhappy with the provided service, my package has not been delivered. It seems it was lost somewhere, company cannot provide information about the package. It is super hard to reach the customer service.

Resposta da Pixum UK
God levering
Hurtig levering og godt pakket ind. En hjemmeside som er god at navigere i og fint materiale
Excellent customer service
I had problems uploading 4 photo books, right before a 30% off deal finished at the end of March. I contacting customer services as 30% off the full cost of £600 I was pending was not insignificant! Customer Services responded within 24 hours of each of my (many) emails and kindly applied the 30% of each of the books as I ordered them, having paid the full price initially. I was delighted! The refunded discounts were paid within 7 days back onto my credit card. The books arrived within the 2-4 days they said they would, and met all my expectations!
I last used Pixum in 2014, so I must say I was surprised on coming onto Trust Pilot to see the poor experiences and reviews through 2015. All I can say is I think the must have improved, as my experience was excellent.

Resposta da Pixum UK
Dodgy Service but Acceptable Outcome
I ordered picture through the app and was unhappy with the varying sizes that arrived (I had ordered 6" x 4" but they didn't arrive like this)
After some disagreement with the customer service department they accepted that I had know way of knowing that they don't print to the size that you ask and rather to the size of the image you send (a bit weird because all the other photo companies I've used don't do this)
In the end, I got a full refund but it is taking some time the process.
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