I have been sending money to Bangladesh since 2003. IBBL Chairman visited Los Angeles, when asked he recommended Placid Express. Since then I use Placid without interruption. Why? Good communication i... Ver mais
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Leia as opiniões dos outros
I have been using Placid for over 5 years and their service is outstanding. I worked in Dubai as Marketing and Business Development Manager in a remittance company so I know all the “red flags” in a b... Ver mais
Placid is a hidden gem. I am glad my friend referred me. Best rate, prompt, secured, hassle-free, easy and very comfortable verification process than remitly, ria, moneygram etc. Customer service is v... Ver mais
A empresa respondeu
Money didn't go on time as promised. Also the dollar exchange rate was much less than what competitors offered ( 118BDT vs 125BDT) spot cash. Refund/cancelation can take upto 5-days which is ridiculou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded in 1996, Placid Express was formed on the simple premise that sending money home should be easy, affordable and safe. Like our customers, we send money to friends and family too and the experience should be as seamless as possible. Ridiculous fees and absurdly low exchange rates should not be a part of that experience. Since inception, we have transferred billions of dollars for our customers in the United States and Europe. With a mass movement to 'electronic everything', we make it easier for our customers to send money today by making our services available online.
Informações de contacto
400 Post Ave Suite 101, 11590, Westbury
- 877-889-7021
- webhelp@placid.net
- www.placid.net
4,3
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Asking personal question
Now days requesting documents and asking personal questions. Like proof of income, utilities bills, what’s the reason of sending money etc. That’s too much.
26 de fevereiro de 2025
Resposta da Placid Express
Dear Zakiul,
We highly value your review and sincerely appreciate your feedback. Your thoughts are extremely important to us, and we are truly grateful that you have taken the time to share them.
As a long-standing customer who has had many successful transfers with us and has never encountered any problems before, we deeply apologize for any inconvenience you may have experienced during the process. Placid Express is happy to be your trusted partner and we assure you that a simple procedure can protect you from any unforeseen circumstances.
Whenever you have a chance, please reach out to us via phone so that we can address the situation promptly and ensure your complete satisfaction.
Placid Express.
Fast transactions with highest security…
Fast transactions with highest security measures. Less transaction fees.
27 de fevereiro de 2025
Resposta da Placid Express
Dear Masbah,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Resposta da Placid Express
Dear Karthik,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Slow process
Slow process. I had to call so many figure out why it so long to delivery the transfer
24 de fevereiro de 2025
Resposta da Placid Express
Dear Kader,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone.
Placid Express.
Resposta da Placid Express
Dear Zamil,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Promise was not kept.
Spoke with a couple of online reps requesting to expedite the transfer. They said they would expedite, but it didn't happen. Never they followed up with an status update.
20 de fevereiro de 2025
Resposta da Placid Express
Dear Ershadullah,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Our representative will contact you shortly by phone
Placid Express.
Resposta da Placid Express
Dear Carlota,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Transfer Fees on Placid Express
I wanted to share my recent experience with the platform. I noticed that, for a short period, I was able to send money to Bangladesh without any transfer fees. However, I recently observed that a fee of $1.99 is being applied again.
Considering that some other money transfer services continue to offer free transfers, I was wondering if the management could look into this matter. It would be great if Placid Express could provide more competitive options or clarify any changes in the fee structure.
19 de fevereiro de 2025
Resposta da Placid Express
Dear Numan,
We greatly appreciate your review and thank you for sharing your feedback. We're grateful that you took the time to inform us about your experience with the imposed fee. Due to inflation and rising operational costs, we have had no choice but to end our promotional incentive and as such, fees are now reinstated.
Trust us, we don't like fees either. Rest assured, you will continue to experience top notch service from Placid.
One of our representatives will reach out to you by phone shortly to discuss this matter further.
Placid Express.
Resposta da Placid Express
Dear NALYN,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Absolutely terrible customer service…
Absolutely terrible customer service reps, can’t talk properly/clearly. Also they make it difficult to switch recipient bank account of same person, calling randomly asking verifications several times. Been using Placid for over 10 years seems like their customer service declined rapidly
19 de fevereiro de 2025
Resposta da Placid Express
Dear Faysal,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Our representative will contact you shortly by phone.
Placid Express.
On time remittance and affordable fees
On time remittance and affordable fees
19 de fevereiro de 2025
Resposta da Placid Express
Dear MONGE,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Money didn't go on time as promised
Money didn't go on time as promised. Also the dollar exchange rate was much less than what competitors offered ( 118BDT vs 125BDT) spot cash. Refund/cancelation can take upto 5-days which is ridiculous, should be within 24-hours maximum.
17 de fevereiro de 2025
Resposta da Placid Express
Dear KADIR,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Our representative will contact you shortly by phone
Placid Express.
Placid was very late in delivering the…
Placid was very late in delivering the money.
13 de fevereiro de 2025
Resposta da Placid Express
Dear Amir,
Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Please reach out to us by phone when you can. We are sure we can make this right !
Placid Express.
thanks for good service
13 de fevereiro de 2025
Resposta da Placid Express
Dear Vijeta
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Easy to send money.
Long time since I have an account here so it's reliable and trusted I send the money my all family members.
11 de fevereiro de 2025
Resposta da Placid Express
Dear Hossain,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
why charging fees
13 de fevereiro de 2025
Resposta da Placid Express
Dear Ruhel,
We greatly appreciate your review and thank you for sharing your feedback. We're grateful that you took the time to inform us about your experience with the imposed fee.
Due to inflation and rising operational costs, we have had no choice but to end our promotional incentive and as such, fees are now reinstated. Trust us, we don't like fees either.
Rest assured, you will continue to experience top notch service from Placid.
One of our representatives will reach out to you by phone shortly to discuss this matter further.
Placid Express.
Very nice service
Very nice service. The receiver got money on time. Overall good.
10 de fevereiro de 2025
Resposta da Placid Express
Dear Syed,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Easy to use!!
10 de fevereiro de 2025
Resposta da Placid Express
Dear Badrul,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Resposta da Placid Express
Dear Rana,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
I like placed express.
I like placed express.. l send the money Al the time. Security and good company.
10 de fevereiro de 2025
Opinião espontânea
Resposta da Placid Express
Dear Islam,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
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