Plastic Surgeon Opiniões 

86
•
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

All the bad reviews are correct! What an awful company to try and work with. The quality of work is actually not too bad but the communication and attitude sucks making what should be stra... Ver mais

Classificada 1 em 5 estrelas

Terrible work and response 2 dots to repair on an aluminium, PS came out sprayed the outerframe in a different finish to the original finish, also sprayed onto what was not required. Left dust part... Ver mais

Classificada 1 em 5 estrelas

I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't. So I spent... Ver mais

Classificada 5 em 5 estrelas

Fantastic customer service from outset setting up appt.. text to remind us .. COVID safety adhered to .. livru the engineer was professional friendly explained everything about what was about to hap... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de reparações
  2. Remodelador de cozinhas
  3. Renovação de casas de banho
  4. Serviço de restauração de danos por incêndio

Escrito pela empresa

High quality, long-lasting repairs to any hard surface. From brick to glass and stone to wood. Nationwide coverage with over 200 finishers across the UK.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

86 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(86)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

They don't like calling you

I made an online enquiry and these people called me using a withheld number and the phone rang ONCE and they hanged up. They then immediately sent me an email saying how hard they had been trying to contact me by telephone and asked me to call back. Then two more emails followed saying the same thing when no more efforts whatsoever had been made to telephone me. I never called them back coz I found their practice like this a bit weird if not dodgy. The only explanation I can think of is that these people want to save phone charges by asking you to call them. What a business like attitude!

17 de agosto de 2019
Opinião espontânea
logótipo da Plastic Surgeon

Resposta da Plastic Surgeon

Thank you for your feedback. Apologies you weren't happy with how we made contact.

We always try to reach out by phone initially, allowing several rings and leaving a voicemail where possible. I'm not sure why it only rang once on your side.

Some customers don't want to receive several calls after making an enquiry, so we try to find a happy balance between phone and email, without being obtrusive. If you would like to open the enquiry again please don't hesitate to get back in touch.

Classificada 5 em 5 estrelas

Absolutely fantastic service from start to finish!

What a fantastic service! I called Plastic Surgeon to see if they could repair some damage to my kitchen units. They came out to my house within a few days to repair the units and the finish is absolutely flawless. The technician that attended was lovely and a real professional. I’ll definitely call on your services again in the future!

26 de julho de 2019
Opinião espontânea
logótipo da Plastic Surgeon

Resposta da Plastic Surgeon

Thank you Tom for the brilliant feedback. It's so important to us that our repairs are the best possible finish and I'm delighted to hear you'll use us again in the future.

Classificada 1 em 5 estrelas

Onerous terms in contract

I made it clear to Plastic Surgeon that I would be making a 200 mile round trip to keep the appointment at the point payment - yes you have to pay up front. Having already traveled 100 miles up to the property I was called on the day to say that the appointment would not go ahead. Plastic Surgeon charge customers £129 should the customer cancel on the day, yet should Plastic Surgeon themselves cancel they offer no compensation whatsoever and a very weak apology. Not so much as a goodwill gesture. Surely this disparity would be seen as an onerous clause in contract law. EDIT. The response below isn't the whole truth. Plastic Surgeon knew I was making a 200 mile round trip each time they failed to turn up. It took 3 attempts and 600 miles for the work to be completed. I have it on good authority that the broken down van mentioned is always breaking down yet they refuse to replace it. The final job is excellent and the finished a skilled and pleasant fellow, but I had a right fight to get anything more than an apology from them. Think I'll try Magic Man next time

1 de julho de 2019
Opinião espontânea
logótipo da Plastic Surgeon

Resposta da Plastic Surgeon

Thank you for your feedback. Once again, our apologies for having to cancel your original appointment. Unfortunately our finisher's van had unexpected technical difficulties on the way to the property and he had to be towed to a local garage. As it was an extremely busy period. we weren't able to organise a different finisher to attend within a few hours. I'm pleased to say we were able to re-attend on an alternative day and complete the repairs for you.

I'd like to reiterate that we never take payment before we complete a job, we only ask for card details to secure the booking. The payment is only taken after you have signed off the work and are 100% happy. This is quite unique within our industry and we do this to ensure you have complete trust in the quality of our service.

My apologies once again for the inconvenience caused on this occasion, I hope you will try us again in the future.

Classificada 5 em 5 estrelas

Flawless Repair to Kitchen Cabinet Delamination

Plastic Surgeon Fine Finishers carried out a repair to a kitchen cabinet which showed signs of delamination. Their Fine Finisher, Ben, was highly trained/experienced and the work carried out exceeded my expectations. I would have no hesitation in using this company again and would highly recommend them.

18 de abril de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I had a work top that needed some work

I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't.

So I spent some time filling in their web enquiry form again, but still no reply some five days later.

They claim to be a nationwide company (UK), but to be honest dealing with enquiries is a basic requirement of any business claiming that kind of geographic.

15 de agosto de 2018
Opinião espontânea

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