Disappointing experience – not as advertised Unfortunately, our stay at this villa was very disappointing. We booked the property based on the advertisement, which stated that it had a heated... Ver mais
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Leia as opiniões dos outros
After a few issues with this booking we ended up having a really lovely stay in Villa Axel in Calpe. I originally booked through Vrbo who randomly cancelled the booking and it went direct with Plus.... Ver mais
Currently staying in a nice villa at calpe! The check in was easy! Friendly staff at the office! Even the staff that came to the house to change the broken chairs and pool guy are nice! But... Ver mais
First impressions were good, except the lack of pictures/personal touches etc made it feel soulless . Went to throw in some pizzas on the first night, only to find the hob extractor didn’t work, (t... Ver mais
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AVOID AT ALL COSTS
Avoid this company at all costs . As other reviews have rightly said, they thief your money ! On advice from UK government not to travel to Spain, Plus Holidays refused to refund any of our money despite repeated attempts !!
They quoted they were acting on advice from their Lawyer, but again when asked for the contact details of said Lawyer , this was ignored !! (They didn’t have one!!!)
They contradicted their own T&Cs on numerous times and when challenged would just ignore ! All emails were then blocked !
Please please do not book with this company - they are the worst excuse for a travel company and are extremely untrustworthy!!!
I had to give it one star as I could not give it zero !!
Avoid at all cost!!!
Avoid at all cost. Disgusting thiefs. You are renting a disgusting flat/villa for the price of a 5 star hotel without the cleaning and the service. Photos and description on their website don't match at all with the real flat. Just shameful. Spanish authorities have to close this scam company. In our side we will do everything in our power to make them to close down. They are stealing people. They are renting unsafe place (with broken windows by the way), disgusting (not clean when you book in high season and pay 200euros per night) at a very high price... People that have been victims of this disgusting company needs to contact as soon as possible spanish authorities to stop those horrible people and scamming customers. Scam advertising: you don't have at all for what you pay. They are liars. Customers are protecting by law against this type of scam. Contact authorities systematically. Floor disgusting, property broken, not rentable, staff unfriendly and speaking to customers inappropriately when you are telling them the same day you enter in the property that the property is dirty, the property unbreathabe, lights not working in some rooms, broken windows, bedshits full of dust...Extremely shameful. And of course they don't mind. They dare to take you money to clean the property once you leave...Ironic...Those people needs to be sued and send to court. Because this is the only thing that needs to be done with them: to close that company that steal people. This is forbidden by law. What they are doing is illegal and they need to understand it. All those people deserve to be unemployed... Crazy is not it? But it is the case... We are disgusted. People needs to avoid to do the same mistake than us. We have been screwed. I can't say it more clearly and strongly for any of you to avoid them at all cost.
Holidays with maintenance staff!!
If you want to spend the holidays with the maintenance staff of Plusholidays, you should definitely book villa ZELDA. (or probably any other villa for that matter)
From day one they are there to help you with all the issues you will encounter.
House full of cockroaches, you got it! They will come flying with poison for you – your baby will look like a polka dot lollipop after just a few hours! Hilarious!
You want to cook, no problem, they will come there to tell you it works fine and leave after boiling some water. Then when you start your cooking for real on the non-existing heat on the hobs, be sure to be friends with the other apartments holder, you will definitely need to use theirs instead.
Oh but wait, first be sure to check you can actually turn them on or off, because the knobs might fall in your hands while trying.
What else, oh yes, the washing. Let’s try that one out for a few hours with soap still being in the clothes. Of course we got a new one, getting to spend some quality time with the maintenance, who want to lay on the beach anyways?
And while we are talking about washing let’s move on to the dishes. All fully packed with plates and glasses we were fairly surprised to find the door not being able to be closed. Let’s call them lovely boys one more time to change that machine too!
Wifi, ever heard of it? Well you won’t get it, unless you are fortunate enough to live in the apartment with the actual router. Oh what am I saying, they won’t get it either. But don’t worry, the maintenance guys will be there and support you and try all they can before you get more company from the internet provider. Two days in the house they will say what they told the last guests, the house is in need of another connection… oh to bad it cost more money, who is gonna pay? But hey, the lovely staff att Plusholiday office will inform you that their wifi at their home is also bad, such a comfort.
BBQ in the description sounded like a nice touch to our already fabulous stay, it took a while to find it, but who needs more than a dirty, rusty 35 cm wide grill for a 24 people house. Let’s fire those steaks up!
I hope you are not afraid of the dark, arriving in the middle of the night without one functioning lamp in the bedroom can be quite challenging. Too bad we didn’t find the number to maintenance that time, it was also lost in the dark!
The beds are sure to keep you up, but you are not here to sleep are you? They will keep waking you up with the lovely squeaky sound from the springs and metal and if you still having trouble staying awake, they also made sure to have really hard uncomfortable beds for you. Have to enjoy every minute awake now don’t we!
But don’t worry, they check the house on a regularly basis so I am sure none of the above will ever happen to you. If I forgot to mention, the owner is also trying to sell the house so the compassion for fixings I am sure is sky high.
Oh and if you expect to get any compensation for the 24 hour helpers on your vacation forget it, they did all they could right, even giving you extra company on your vacation. You should pay more!
Fantastisk
Helt igennem fantastisk oplevelse at booke igennem Plus Holidays.
Det er den bedste service vi nogensinde har oplevet, både de ansatte på kontoret og service medarbejderne.
Den villa vi lejede var perfekt og præcis som beskrevet, der manglede intet og alt var perfekt.
Vi lejer helt sikkert hos dem igen.
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