Pomona Fruits Opiniões 

228
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought some cordon apple trees and a Cambridge Gage from Pomona back in’21. Good trees - healthy and productive. At the time I had a question about the root on the Gage which Pomona answered... Ver mais

Classificada 5 em 5 estrelas

Excellent fast customer service. We’ve been buying from Pomona for years and they are always superb. Fabulous quality trees too. Staff always helpful and knowledgeable if you ring up for advice about... Ver mais

Classificada 1 em 5 estrelas

I wanted to place an order with them. I emailed asking for a photo and to confirm the pot size, age and height they stated was going to be just that as I have had bad experiences in the past. I got... Ver mais

Classificada 5 em 5 estrelas

We received a brown turkey fig tree grown as a standard from Pomona last week. The tree was boxed in an upright position no chance of damage unless the carrier was particularly rough in handling, the... Ver mais

Informações sobre a empresa

  1. Viveiro de plantas

Escrito pela empresa

Pomona Fruits are fruit growing specialists. Shop our range of fruit trees, soft fruits, plants, bushes and vines online or by mail order.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(228)

19 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered and realised that I would be…

Ordered and realised that I would be away for delivery , contact customer services and they were so helpful keeping the delivery until I was going to be back . Absolutely top notch packing good received looked fabulous , let’s hope for great crops !

20 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had an amazing experience with Paloma…

I had an amazing experience with Paloma Fruits. Their knowledge and helpfulness and more importantly, patience, helping me, a first time buyer was incredible.
Tressa was wonderful helping me pick exactly what I wanted as well as giving me tips on how to take care of them.
Will definitely be shopping there again!!

24 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Superb Service & Products

Absolutely fantastic service. I have no clue about plants or growing them, however, when speaking to a women called Teresa, she was knowledgeable, kind hearted and caring when helping me choose from their very wide selection of products. Packaging was amazing and arrived very fast. Will 100% be using Pomona fruits AND Teresa again!!

23 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Wrong Peach tree

Ordered Peach tree, leaf curl resistant variety, Avalon Pride.
Was supplied end of 2023 and by May had a tree with curled and withered leaves. This was seriously bad leaf curl. Sent photo to Pomona who replied that they has sent me the wrong tree. No offer for payment return just offer to send replacement a year late.
Got my money back by request and bought a peach from Chris Bowers.

Chris Bowers even worse. 2024 ordered peach turned out, in 2025, to be Cherry. 2025 replacement is a wild plum.

14 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

This is a fantastic company

This is a fantastic company. orders arrived speedily and in fabulous condition. I had an issue where one of my Blackberry bushes which died.

I sent photographs and they arranged for a replacement immediately.

I would have no hesitation in using Pomana Fruits again.

In fact I have just received their latest catalogue which will give me lots of inspiration in these chilly Autumn days.

9 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Junk mail sent to me without knowledge or consent.

Junk mail sent from them to me without my ever having even heard from them. It says on the cover of the mail 'To opt out of this mailing, please email .... or call ....' So they are trying to get me to waste even more of my time on stopping something I didn't start just so I don't have to keep on wasting more time in the future each time they mail me, and then there's the possibility that they could decide to send me more mail even if I did unsubscribe just like they did this time without my knowledge or consent. If I'm going to waste any time on them it'll be to leave this review. The unwanted mail will be composted.

26 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Dead ladybird larvare and poor communication

I ordered 100 ladybird larvae from them on the 18th of July.
Apart from the order confirmation, I didn’t get any info about the delivery. Then I messaged them on the 27th to ask about the delivery and two days later I was emailed back saying the package will be dispatched a few days later.
I didn’t get an explanation or an apology for the delay.

Then when I received the larvae, I was shocked to see that not more than 20-30 of them were alive.
The rest were just underdeveloped, dried out bodies.
Nevertheless, I put them on my tree, hoping that I’m wrong and they are only dormant and will be reanimated, but they did absolutely no impact on the aphid infestation.

I am really disappointed with the lack of communication and the poor quality of the product.

31 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Selling fake Mara de Bois…


It seems they are selling fake Mara de Bois strawberries. I ordered this variety and waited over three months for the order to arrive. Instead of receiving plants as expected, I received bare roots. When they fruited, I compared them with my other strawberry varieties, and they tasted like water—not at all like the real Mara de Bois. When I contacted the seller, they only gave excuses and never offered a refund. I will never buy from them again

10 de junho de 2024
Opinião espontânea
logótipo da Pomona Fruits

Resposta da Pomona Fruits

Dear Mr Warunwitharana

Your claim that we are selling ‘fake’ Mara des Bois is quite frankly outrageous and an insult to our integrity. What do you think we would possibly gain from selling a variety that is not the real thing? Strawberries are a crop that gardeners plant every 3 years and we rely on repeat custom. We would not get this repeat custom if we were selling the wrong variety.

As explained to you in my previous email, the plant habit and fruit shape of Mara des Bois is quite distinctive and we have no doubt that the plants in the photo you supplied are Mara des Bois.

We have also explained that flavour is affected by weather conditions. These are not excuses but very much a reality and there is plenty of trial data to back this up. If the plants have had too much water then the fruits will taste watery and if there is not enough sunshine they lack sweetness. I have advised you to monitor how the flavour changes as the season progresses (i.e. wait to see how the autumn crop tastes). I have no objection to refunding you the cost of the plants if you are still unhappy with the flavour later in the season, not because we have supplied the wrong variety (we know we haven’t) but because we want you to be satisfied with your purchase.

Yours sincerely

Claire Higgins
Director

Classificada 5 em 5 estrelas

My order arrived this morning excellent…

My order arrived this morning excellent packing and when I removed the box I was blown away with the plant inside, it was beautiful. Very impressed with the condition
I ordered a seedless grape and it tall and well supported
I would definitely order from them again

31 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality pomegranate tree and zero customer service

Bought a pomegranate tree for my mums 90th birthday. She is an avid gardener and loves fruit trees. She has plum, apple, cherry, lemon, fig, pear trees which she has all grown successfully. Pomegranate tree arrived with no instructions or attached care label in the middle of a frost period so the tree was kept indoors until warm enough to plant outside. Contacted Pomona when the tree died. Was told tree should have been planted outdoors regardless of weather and our fault it’s dead (which may or may not be true but instructions would have helped avoid this). I pointed out that no instructions came with the tree however customer services didn’t believe me and said I should have contacted them for instructions. So all my fault rather than just acknowledging instructions may have been missing. Mistakes happen but my annoyance isn’t just with missing instructions but the immediate customer is wrong attitude. Lesson learned will avoid this company and buy from the trusted companies I’ve previously used

21 de dezembro de 2023
Opinião espontânea
logótipo da Pomona Fruits

Resposta da Pomona Fruits

Dear Mr Kochar

This review is totally unfair as there was nothing wrong with this plant when we sent it to you.

As explained in our email, spending the winter inside the house in a heated room is about the worst treatment one can give hardy outdoor plants such as pomegranates. In common with most temperate fruit bushes they require some winter chilling. They are NOT house plants.

By bringing the plant in to a heated environment overwinter the plant broke out of dormancy early. By your own admission it was when you moved it outside recently it dropped all its leaves. The cooler envioronment would have completely shocked the plant – the growth that it made over winter (when it should have still been dormant) would be very tender.

You say you did not receive our 40 page A5 instruction booklet. Mistakes can happen but it was listed on the delivery note so I fail to understand why you didn't contact us earlier to say you didn't receive it as we could have posted it on to you. The information is also on our website. If you don't know how to look after a plant that would be the logical thing to do.

The variety ‘Provence’ is fully hardy in our climate, temperatures down to -20 degrees C should not harm the plants. This is mentioned in the product description so presumably you would have read this before you purchased the plant.

I will also add that at this stage we have not confimed the plant is dead. From the picture you sent the stems still look succiulent. We suggested in our email you scratch the bark to see if the tissue was green underneath. If it is, then hopefully it will recover.

Yours sincerely

Claire Higgins
Director


Classificada 1 em 5 estrelas

Apple tree

The apple tree I bought last year has hardly put on any growth and looks basically like the stick it was when I got it.

27 de maio de 2024
Opinião espontânea
logótipo da Pomona Fruits

Resposta da Pomona Fruits

Dear Mr Davey

All of our trees are guaranteed for 12 months. Please can you email our customer service team on info@pomonafruits.co.uk. Please attach a picture of the tree and include your full address details (including postcode) on the email.

Regards

Theresa
Office Manager

Classificada 5 em 5 estrelas

I have bought from Pomona a few times…

I have bought from Pomona a few times and been impressed with the quality. The latest order included an apple tree that hasn't broken dormancy properly and is diseased. Pomona have advised on how to treat the issue to try and save the tree but are also sending a replacement in the autumn. I cannot fault their customer service and will continue to use them for their quality and service. Many thanks.

16 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Bought a Meyer Lemon last year but…

Bought a Meyer Lemon last year but unfortunately it has not grown or shown any flowers or new fruit.
Pomona replaced the lemon tree with no quibbles.
Impressed!
Hopefully the new one will be more successful.

15 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Raspberries and Climate Change

My raspberry canes failed after a good start. When I explained the problem they offered useful advice based on knowledge. When the problem persisted I changed to different type. I was astonished and delighted when there was no charge. The replacements are looking healthy and are in leaf. Excellent service based on knowledge, I will use them again.

2 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Pamona fruits are committed to customer…

Pamona fruits are committed to customer service as demonstrated by their recent handling of an issue with a few asparagus crowns that failed to take. Without quibble they replaced them. Previously I have had plants and shrubs from Pamona without issue. From my experience thay are a fine company to deal with; good products, good service and at a competitve price.

10 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Yes, completely legit experience

Just received the 4 cordon trees I'd ordered. Delivery was quicker than expected. The trees were packaged so well that for that alone I would have left 5 stars!! The trees were impeccably pruned and bare roots. They are all looking so healthy and in such great condition. They are way bigger than I thought they were going to be!! I thought I'd leave a review to reassure others because it took me foreeever to decide on which company to use to order my trees from. Would order from Pomona Fruits any time in the future with complete confidence, so will gladly give 5 stars. Well done!

18 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

a grape vine and strawberry plants

First to arrive was a grape vine - in an enormus box- but with a tiny vine hiding right down in the bottom. Next to arrive were 12 strawbwerry plants - all huddled together in a padded envelope. I've been in the trade myself for many years and found my two consignments rather underwhelming compared with what I was hoping for! However, it remains to be seen how successfully my tiny plants grow before I can judge whether or not I have received value for money.

14 de março de 2024
Opinião espontânea

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